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Casino profile
Captain Cooks Casino in Canada
Player complaints and reviews about Captain Cooks Casino, plus its operator (Rewards Affiliates), licences and welcome offers.
captaincookscasino.eu
Profile
- Website
- captaincookscasino.eu
- Established
- 2003
- Operator
- Rewards Affiliatesaffiliate programme
- Company
- Fresh Horizons Ltd.
- Languages
- English
- German
- French
- Bulgarian
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- Finnish
- Greek
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Slovak
- Slovenian
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese Show more
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
- New Zealand dollars
- Ethereum
- Tether
- Bitcoin
- Bitcoin Cash
- Litecoin
- Ripple
- Binance Coin
- Dogecoin
- TRON
- ADA
About
On the Captain Cooks Casino site for Canada, we found 5 welcome bonuses.
Captain Cooks Casino belongs to the Rewards Affiliates affiliate programme. The site launched in 2003. It holds licences from Alcohol and Gaming Commission of Ontario, Kahnawake Gaming Commission, UK Gambling Commission. The interface is available in 29 languages, including English, German, French, Bulgarian. 15 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, US dollars.
Markets
This brand is listed in 23 markets. Pick one to see what it offers there.
Welcome bonuses
5 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Highest Win Rate Guarantee®
Play with confidence knowing games are set to deliver the highest rates available across our casinos.
Multi-Tiered Loyalty Program
Progress through a world famous VIP program featuring priority support, higher limits, Status Match, and daily VIP jackpots.
Rewards Riches
Unlock generous bonuses and exclusive rewards simply for being a valued player.
Time of Your Life™ Sweepstakes
Every spin brings you closer to unforgettable prizes, luxury trips, and exclusive experiences - just by playing.
Player complaints and reviews in Canada
2,916 records
2,916 of the 4,217 records about Captain Cooks Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.
Total complaints
16
94% resolved, of those with a known outcome
Total reviews
2,900
Across all review sites
Player rating
4.11 / 5
2,900 ratings by these players
Share of all records
69%
of 4,217 about Captain Cooks Casino
What players in Canada say about Captain Cooks Casino
Players in Canada have filed 16 complaints and written 2,900 reviews about Captain Cooks Casino. That is 69% of the 4,217 records about it from every market. Complaints make up 0.5% of their records, against 1% across all markets. Their reviews rate it 4.11 out of 5 on average (2,900 ratings), against 4.12 across all markets. 18% of their rated reviews give one or two stars; across all markets the share is 17%.
The most common problem in their complaints is “Withdrawal delay”: 38% of 16 complaints with a labelled problem (32% across all markets). Compared with all markets, players here raise “Account blocked” more often: 19% of their labelled complaints against 7.3%. 94% of their 16 complaints with a known outcome were resolved, against 79% across all markets. In the last 12 months: 1 complaint and 424 reviews.
A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Captain Cooks Casino in Canada, or compare the market with another one.
| Figure | Canada | All markets |
|---|---|---|
| Complaints among all records | 0.5% | 1% |
| Resolved, of complaints with a known outcome | 94% | 79% |
| Average review rating, out of 5 | 4.11 | 4.12 |
| Reviews rated 1–2 stars | 18% | 17% |
| Withdrawal delay, of labelled complaints | 38% | 32% |
| Account blocked, of labelled complaints | 19% | 7.3% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
20182019202020212022202320242025
| Period | Value |
|---|---|
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 4 |
| 2024 | 2 |
| 2025 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay38%6
- Account blocked19%3
- Withdrawal refused13%2
- Deposit not credited6.3%1
- Verification delay6.3%1
- Game malfunction6.3%1
- Other problems13%2
Block 03
Complaint categories
- Withdrawal50%8
- Account19%3
- Other13%2
- Deposit6.3%1
- KYC / verification6.3%1
- Technical6.3%1
Block 04
Complaint status
- Resolved94%15
- Unresolved6.3%1
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
1,018
2023202420252026
| Period | Value |
|---|---|
| 2023 | 1,018 |
| 2024 | 908 |
| 2025 | 617 |
| 2026 | 357 |
Block 06
Review stars
How the rated reviews split by star.
- 5 stars67%1,933
- 4 stars10%289
- 3 stars5.6%163
- 2 stars3.4%100
- 1 star14%415
Block 07
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support35%787
- Games22%506
- Bonuses21%462
- Withdrawals8.3%186
- Website & app5.1%114
- VIP & loyalty3.7%83
Criticised
- Bonuses12%266
- Fairness & RTP8.9%200
- Withdrawals8.8%199
- Customer support7.2%161
- VIP & loyalty3.6%82
- Trust & licence2.6%59
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.11
4.08
4.17
4.12
2023202420252026
| Period | Value |
|---|---|
| 2023 | 4.11 |
| 2024 | 4.08 |
| 2025 | 4.17 |
| 2026 | 4.12 |
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 357 | 4.11 |
| 2025 | 3 | – | 617 | 4.17 |
| 2024 | 2 | – | 908 | 4.08 |
| 2023 | 4 | – | 1,018 | 4.11 |
| 2022 | 1 | – | 0 | – |
| 2021 | 3 | – | 0 | – |
| 2020 | 2 | – | 0 | – |
| 2018 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 2,897 | – |
| Casino Guru | 15 | 3 | – |
| AskGamblers | 1 | – | – |
Block 11
Latest complaints and reviews
The newest records about Captain Cooks Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Canada · Trustpilot
- Review
5.0 of 5 stars
Canada · Trustpilot
- Complaint
Withdrawal delay
ResolvedCanada · Casino Guru
- Complaint
Other
ResolvedCanada · Casino Guru
- Complaint
Withdrawal refused
ResolvedCanada · Casino Guru
28 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about Captain Cooks Casino in Canada
What bonuses and promotions does Captain Cooks Casino run in Canada?
We read 5 live offers for Canada on the Captain Cooks Casino site itself.
How many complaints and reviews about Captain Cooks Casino come from players in Canada?
2,916 of the 4,217 complaints and reviews about Captain Cooks Casino come from players in Canada. Across all its markets, 39 complaints have a known outcome, and 79% of them were resolved.
Who owns Captain Cooks Casino?
Captain Cooks Casino is operated by Fresh Horizons Ltd. and runs under the Rewards Affiliates affiliate programme.
Is Captain Cooks Casino licensed?
Yes. Captain Cooks Casino holds 3 licences: Alcohol and Gaming Commission of Ontario, Kahnawake Gaming Commission, UK Gambling Commission.
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