100% up to $100, 2nd Deposit Bonus at Virtual City Casino
- Bonus
- 100%
- Max bonus
- $100
- Wagering
- 200x
Casino profile
Virtual City Casino
Player complaints and reviews about Virtual City Casino, plus its operator (Rewards Affiliates), licences and welcome offers.
virtualcitycasino.com
Profile
- Website
- virtualcitycasino.com
- Established
- 2002
- Operator
- Rewards Affiliatesaffiliate programme
- Company
- Fresh Horizons Ltd.
- Licences
- Languages
- English
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
About
Virtual City Casino belongs to the Rewards Affiliates affiliate programme. The site launched in 2002. It holds a licence from Kahnawake Gaming Commission. The interface is in English. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, US dollars. We list 5 welcome offers.
Virtual City Casino is listed in 3 markets: Canada, United Kingdom and Austria.
Markets
This brand is listed in 3 markets. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to $50, 1st Deposit Bonus at Virtual City Casino
- Bonus
- 100%
- Max bonus
- $50
- Wagering
- 200x
50% up to $150, 5th Deposit Bonus at Virtual City Casino
- Bonus
- 50%
- Max bonus
- $150
- Wagering
- 30xb
Wagering applies to the bonus amount.
25% up to $150, 4th Deposit Bonus at Virtual City Casino
- Bonus
- 25%
- Max bonus
- $150
- Wagering
- 30xb
Wagering applies to the bonus amount.
25% up to $80, 3rd Deposit Bonus at Virtual City Casino
- Bonus
- 25%
- Max bonus
- $80
- Wagering
- 30xb
Wagering applies to the bonus amount.
Player Intelligence
43 records
What players report about Virtual City Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
13
83% resolved, of those with a known outcome
Total reviews
30
Across all review sites
Player rating
3.5 / 5
AskGamblers 3.5
GEO markets
4
Countries stated on 7% of records
Virtual City Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Virtual City Casino, the way Player Intelligence PRO computes it.
Since 2012, players have posted 13 complaints and 30 reviews about Virtual City Casino on 3 sites.
Complaints about “Bonus” make up 31% of those with a topic, against 21% across all brands.
Of the 12 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts Virtual City Casino 662nd of 1,916 casinos with at least 10 such complaints.
The review sites’ own scores average 3.5 out of 5 on one site. By that score, Virtual City Casino ranks 1,577th of 4,287 rated casinos. Reviewers most often praise “Bonuses” (22 reviews), “Games” (14 reviews) and “Customer support” (9 reviews). The most common criticism concerns “Website & app” (6 reviews) and “Bonuses” (5 reviews).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Virtual City Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
12
201220132014
| Period | Value |
|---|---|
| 2012 | 1 |
| 2013 | 0 |
| 2014 | 12 |
Block 02
Complaint categories
- Bonus31%4
- Other31%4
- Withdrawal23%3
- KYC / verification15%2
Block 03
Complaint status
- Resolved77%10
- Unresolved15%2
- Status we do not recognise yet7.7%1
Block 04
Virtual City Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Virtual City Casino | All brands |
|---|---|---|
| Complaints resolved | 83% | 59% |
| Average review rating | – | 3.44 |
| Complaints per 100 reviews | 43.3 | 26.4 |
| Share of “Bonus” complaints | 31% | 21% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
9
2012201320142015201620172018
| Period | Value |
|---|---|
| 2012 | 1 |
| 2013 | 9 |
| 2014 | 6 |
| 2015 | 7 |
| 2016 | 3 |
| 2017 | 3 |
| 2018 | 1 |
Block 06
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Bonuses73%22
- Games47%14
- Customer support30%9
- Website & app10%3
- Trust & licence10%3
- Deposits & payment methods6.7%2
Criticised
- Website & app20%6
- Bonuses17%5
- Deposits & payment methods6.7%2
- KYC / verification6.7%2
- Other6.7%2
- Customer support6.7%2
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.5
4
2.5
3.17
3
20142015201620172018
| Period | Value |
|---|---|
| 2014 | 3.5 |
| 2015 | 4 |
| 2016 | 2.5 |
| 2017 | 3.17 |
| 2018 | 3 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Austria33%1
- United Kingdom33%1
- Moldova33%1
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2018 | 0 | – | 1 | – |
| 2017 | 0 | – | 3 | – |
| 2016 | 0 | – | 3 | – |
| 2015 | 0 | – | 7 | – |
| 2014 | 12 | 83% | 6 | – |
| 2013 | 0 | – | 9 | – |
| 2012 | 1 | – | 1 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 12 | 26 | 3.5 / 5 |
| latestcasinobonuses.bet | – | 4 | – |
| Casinomeister | 1 | – | – |
Block 11
Latest complaints and reviews
The newest records about Virtual City Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.5 of 5 stars
Russia · latestcasinobonuses.bet
- Review
No star rating
United Kingdom · latestcasinobonuses.bet
- Review
5.0 of 5 stars
Moldova · latestcasinobonuses.bet
- Review
3.0 of 5 stars
Austria · latestcasinobonuses.bet
- Complaint
Withdrawal refused
Status we do not recognise yet
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers.
Questions about Virtual City Casino
Who owns Virtual City Casino?
Virtual City Casino is operated by Fresh Horizons Ltd. and runs under the Rewards Affiliates affiliate programme.
Is Virtual City Casino licensed?
Yes. Virtual City Casino holds a licence from Kahnawake Gaming Commission.
When was Virtual City Casino founded?
Virtual City Casino launched in 2002.
Which currencies does Virtual City Casino accept?
Currencies listed for Virtual City Casino: Canadian dollars, Euros, British pounds sterling, US dollars. Its site is available in one language: English.
What welcome bonuses does Virtual City Casino offer?
5 welcome offers are listed for Virtual City Casino. The first on the list is “100% up to $100, 2nd Deposit Bonus at Virtual City Casino”, with a 200× wagering requirement.
Which countries is Virtual City Casino available in?
Virtual City Casino is listed in 3 markets: Austria, Canada, United Kingdom.
What do players say about Virtual City Casino?
Players have filed 13 complaints and written 30 reviews about Virtual City Casino. Players rate Virtual City Casino 3.5 out of 5 on average on the 1 site that publishes a rating.
Do players report withdrawal problems at Virtual City Casino?
Withdrawals are the topic of 3 complaints about Virtual City Casino: 23% of the 13 with a topic. The most common withdrawal problem is “Withdrawal refused” (33% of them).
Does Virtual City Casino resolve player complaints?
83% of the 12 complaints about Virtual City Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Virtual City Casino is 662nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Virtual City Casino?
Praised most: “Bonuses”, “Games” and “Customer support”. Criticised most: “Website & app” and “Bonuses”.
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