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Captain Cooks Casinoin New Zealand

Player reviews and complaints from independent sites, alongside the facts we have recorded about Captain Cooks Casino and its operator (Rewards Affiliates).

captaincookscasino.eu
captaincookscasino.eu
Capture of the Captain Cooks Casino website

Profile

Website
captaincookscasino.eu
Established
2003
Operator
Rewards Affiliatesaffiliate programme
Company
Fresh Horizons Ltd.
Licences
Languages
  • English
  • German
  • French
  • Bulgarian
  • Chinese
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Finnish
  • Greek
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese Show more
Currencies
  • Canadian dollars
  • Euros
  • British pounds sterling
  • US dollars
  • New Zealand dollars
  • Ethereum
  • Tether
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Ripple
  • Binance Coin
  • Dogecoin
  • TRON
  • ADA

About

Captain Cooks Casino is an online casino operating under the Rewards Affiliates affiliate programme. The site launched in 2003. It holds licences from Alcohol and Gaming Commission of Ontario, Kahnawake Gaming Commission, UK Gambling Commission. The interface is available in 29 languages, among them English, German, French, Bulgarian. Accounts can be held in 15 currencies — Canadian dollars, Euros, British pounds sterling, US dollars. Our database holds 10 welcome offers.

What we collected for the New Zealand market on Captain Cooks Casino: 5 live offers.

Markets

This brand is listed in 24 markets. Pick one to see what it offers there.

Welcome bonuses

5 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Player Intelligence

4,150 records

What players report about Captain Cooks Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

43

82% resolved, of those with a known outcome

Total reviews

4,107

Across all review sites

Player rating

3.98 / 5

Trustpilot 4.4 · AskGamblers 3.05 · Tribuna 4.5

GEO markets

46

Countries stated on 99% of records

AI-generated summary of player reviews

Players disliked the lack of support and communication from the casino, particularly when dealing with issues related to loyalty points and account bans. They expressed frustration over the abrupt and unjustified actions taken against them, including the loss of their funds and VIP status without any explanation.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2007200920112013201520172019202120232026
Complaints count

Block 02

Complaint categories

  • Withdrawal42%18
  • Bonus16%7
  • Account9.3%4
  • KYC / verification7%3
  • Other7%3
  • Responsible gambling7%3
  • Payments & refunds4.7%2
  • Deposit4.7%2
  • Technical2.3%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved72%31
  • Unresolved16%7
  • Status we do not recognise yet7%3
  • Closed without an outcome2.3%1
  • Open2.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
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201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, Tribuna.