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Casino profile

Zoome Casino in Canada

Player complaints and reviews about Zoome Casino, plus its operator (Go-Affiliates), licences and welcome offers.

zoome.casino
Capture of the Zoome Casino website

About

On the Zoome Casino site for Canada, we found 8 promotions and a loyalty programme with 4 tiers.

Zoome Casino belongs to the Go-Affiliates affiliate programme. The site launched in 2022. It holds a licence from Tobique Gaming Commission. The interface is available in 7 languages, including English, Finnish, German, French. 22 account currencies are listed, including Euros, Australian dollars, Canadian dollars, US dollars. We list 10 welcome offers.

Markets

This brand is listed in 20 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Join us

    Register to access secure deposit options.

  2. 2

    Quick deposit

    1500+ EUR within one casino day (UTC+0).

  3. 3

    Verification

    Auto alert, manager’s call for VIP status.

  4. 4

    VIP access

    Bronze status in 24 hours.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player complaints and reviews in Canada

34 records

34 of the 258 records about Zoome Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

7

100% resolved, of those with a known outcome

Total reviews

27

Across all review sites

Player rating

3.44 / 5

27 ratings by these players

Share of all records

13%

of 258 about Zoome Casino

What players in Canada say about Zoome Casino

Players in Canada have filed 7 complaints and written 27 reviews about Zoome Casino. That is 13% of the 258 records about it from every market. Complaints make up 21% of their records, against 22% across all markets. Their reviews rate it 3.44 out of 5 on average (27 ratings), against 3.14 across all markets. 33% of their rated reviews give one or two stars; across all markets the share is 42%.

The most common problem in their complaints is “Documents rejected or requested again”: 29% of 7 complaints with a labelled problem (3.6% across all markets). 100% of their 7 complaints with a known outcome were resolved, against 89% across all markets. In the last 12 months: 1 complaint and 3 reviews.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Zoome Casino in Canada, or compare the market with another one.

Canada and all markets
FigureCanadaAll markets
Complaints among all records21%22%
Resolved, of complaints with a known outcome100%89%
Average review rating, out of 53.443.14
Reviews rated 1–2 stars33%42%
Documents rejected or requested again, of labelled complaints29%3.6%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202320242025
Complaints count

Block 02

Complaint categories

  • KYC / verification43%3
  • Withdrawal29%2
  • Account14%1
  • Bonus14%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved100%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars48%13
  • 4 stars15%4
  • 3 stars3.7%1
  • 1 star33%9
Share of 27 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games29%7
  • Customer support29%7
  • Withdrawals25%6
  • Bonuses21%5
  • VIP & loyalty13%3
  • KYC / verification8.3%2
Share of the 24 reviews that name at least one aspect.reviews

Criticised

  • Customer support25%6
  • Trust & licence25%6
  • Withdrawals25%6
  • Bonuses17%4
  • Fairness & RTP17%4
  • KYC / verification13%3
Share of the 24 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2025
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–3–
20252–15–
20243–3–
20232–2–
20220–4–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–20–
Casino Guru77–

Block 10

Latest complaints and reviews

The newest records about Zoome Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    4.0 of 5 stars

    Canada · Trustpilot

  • Review

    5.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Canada · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Canada · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Zoome Casino in Canada

What bonuses and promotions does Zoome Casino run in Canada?

We read 8 live offers for Canada on the Zoome Casino site itself.

Does Zoome Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 4 tiers.

How many complaints and reviews about Zoome Casino come from players in Canada?

34 of the 258 complaints and reviews about Zoome Casino come from players in Canada. Across all its markets, 57 complaints have a known outcome, and 89% of them were resolved.

Who owns Zoome Casino?

Zoome Casino is operated by Novatrix SRL and runs under the Go-Affiliates affiliate programme.