Casino profile

Zoome Casino

Player complaints and reviews about Zoome Casino, plus its operator (Go-Affiliates), licences and welcome offers.

About

Zoome Casino belongs to the Go-Affiliates affiliate programme. The site launched in 2022. It holds a licence from Tobique Gaming Commission. The interface is available in 7 languages, including English, Finnish, German, French. 22 account currencies are listed, including Euros, Australian dollars, Canadian dollars, US dollars. We list 10 welcome offers.

Zoome Casino is listed in 20 markets, among them Canada, Germany, France and Belgium. On the Zoome Casino site for Austria, we found 8 promotions and a loyalty programme with 4 tiers. The registration form for Austria has 2 fields: e-mail and password.

Markets

This brand is listed in 20 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

125% up to €1000, HighRoller Bonus at Zoome Casino
Bonus
125%
Max bonus
€1000
Min deposit
€300
Wagering
40xb
Wagering applies to the bonus amount.
100% up to €350 + 100 Free Spins, 1st Deposit Welcome Bonus at Zoome Casino
Bonus
100%
Max bonus
€350
Free spins
100
Min deposit
€20
Wagering
40xb
Max bet
€5
Wagering applies to the bonus amount.
100% up to €350 + 100 Free Spins, 3rd Deposit Bonus at Zoome Casino
Bonus
100%
Max bonus
€350
Free spins
100
Min deposit
€20
Wagering
40xb
Max bet
€5
Wagering applies to the bonus amount.
100% up to 1000 CAD + 100 Free Spins, 1st Deposit Welcome Bonus at Zoome Casino
Bonus
100%
Max bonus
1000 CAD
Free spins
100
Min deposit
20 CAD
Wagering
40xb
Max bet
7.5 CAD
Wagering applies to the bonus amount.
100% up to 3500 NOK + 100 Free Spins, 1st Deposit Welcome Bonus at Zoome Casino
Bonus
100%
Max bonus
3500 NOK
Free spins
100
Min deposit
200 NOK
Wagering
40xb
Max bet
50 NOK
Wagering applies to the bonus amount.
100% up to 525 NZD + 100 Free Spins, 1st Deposit Welcome Bonus at Zoome Casino
Bonus
100%
Max bonus
525 NZD
Free spins
100
Min deposit
20 NZD
Wagering
40xb
Max bet
7.5 NZD
Wagering applies to the bonus amount.
70% up to €1000, Reload Bonus on Sundays at Zoome Casino
Bonus
70%
Max bonus
€1000
Min deposit
€30
Wagering
40xb
Wagering applies to the bonus amount.
50% up to €500 + 50 Free Spins, 2nd Deposit Bonus at Zoome Casino
Bonus
50%
Max bonus
€500
Free spins
50
Min deposit
€20
Wagering
50x
Max bet
€5
Up to 20% Cashback Bonus on Thursdays at Zoome Casino
Bonus
20%
Wagering
5x
Up to 150 Free Spins on Fridays at Zoome Casino
Free spins
150
Min deposit
€20
Wagering
40x

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

100% up to 1125 CAD + 100 FS
Join us
All games
100% up to 1500 CAD + 100 FS
Join us
All games
125% up to 2 625 CAD
Highroller Welcome Bonus
Welcome
125% up to 2 625 CAD
Highroller Welcome Bonus
Join us
Start: Deposit from 450 CAD
Use: Available to all registered players
Get: 125% up to 2 625 CAD
Wager: 40x
Win: Maximum winnings are limited to 10x of the cash bonus amount received
Terms
125% up to 2 625 CAD
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
Bonus Wagering
50% up to 1125 CAD + 50 FS
Second Deposit Bonus
Welcome
50% up to 1125 CAD + 50 FS
Second Deposit Bonus
Join us
Start: Deposit 20 CAD
Use: Activate in 1 day. Valid for 7 days. Available to players with 1 deposit
Get: 50% up to 1125 CAD + 50 Free Spins on "Elvis Frog in Vegas"
Wager:…
Terms
50% up to 1125 CAD + 50 FS
Second Deposit Bonus
Welcome
50% up to 1125 CAD + 50 FS
Second Deposit Bonus
Join us
Start: Deposit 20 CAD
Use: Activate in 1 day. Valid for 7 days. Available to players with 1 deposit
Get: 50% up to 1125 CAD + 50 Free Spins on "Elvis Frog in Vegas"
Wager: 40x
Win: Maximum winnings are limited to 10x of the cash bonus amount received; up to 10x of the Free Spins result amount.
Note: 25 FS/day for 2 days, first 25 FS credited with the cash bonus
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
Bonus Wagering
Cashback up to 20%
Every Thursday
Cashback
Cashback up to 20%
Every Thursday
Join us
Start: No deposit needed
Use: You can activate it in the bonus section. Available to all registered players
Get: Up to 20% cashback depending on Loyalty Level
Wager: 5x
Win: Up to 15 000 CAD…
Terms
Cashback up to 20%
Every Thursday
Cashback
Cashback up to 20%
Every Thursday
Join us
Start: No deposit needed
Use: You can activate it in the bonus section. Available to all registered players
Get: Up to 20% cashback depending on Loyalty Level
Wager: 5x
Win: Up to 15 000 CAD from cashback
Based on: Your total spent amount in slots over the past week.
Spent amount formula:
1. Total Deposits (D)
2. Minus: Player's Balance (including bonuses) (B)
3. Minus: Processed and Pending Cashouts (W)
4. Multiplied by: Cashback percentage according to your Zoome level (C)
Spent amount=(D-B-W)×C
Important
💰 Only real money bets without bonuses are included in the calculation.
🚫 Cashback cannot be less than 1 EUR or more than 5 000 EUR.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
Bonus Wagering
Monday Reload
Deposit and get up to a 100% bonus
Weekly
Monday Reload
Deposit and get up to a 100% bonus
Join us
Start:
Deposit from 45 CAD to get a 30% bonus (up to 750 CAD)
Deposit from 75 CAD to get a 50% bonus (up to 750 CAD)
Deposit from 150 CAD to get a 100% bonus…
Terms
Monday Reload
Deposit and get up to a 100% bonus
Weekly
Monday Reload
Deposit and get up to a 100% bonus
Join us
Start:
Deposit from 45 CAD to get a 30% bonus (up to 750 CAD)
Deposit from 75 CAD to get a 50% bonus (up to 750 CAD)
Deposit from 150 CAD to get a 100% bonus (up to 750 CAD)
Use: Available on Mondays to players with 1+ deposits.
Get: Up to a 100% deposit bonus, with a maximum bonus amount of 750 CAD.
Wager: 40x
Win: Maximum winnings up to 10x the bonus amount received.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
Bonus Wagering
Wednesday Reload
Deposit and get up to 150 Free Spins
Weekly
Wednesday Reload
Deposit and get up to 150 Free Spins
Join us
Start:
Deposit from 45 CAD to get 20 FS
Deposit from 75 CAD to get 50 FS
Deposit from 150 CAD to get 150 FS
Use: Available Wednesdays to players with 1+…
Terms
Wednesday Reload
Deposit and get up to 150 Free Spins
Weekly
Wednesday Reload
Deposit and get up to 150 Free Spins
Join us
Start:
Deposit from 45 CAD to get 20 FS
Deposit from 75 CAD to get 50 FS
Deposit from 150 CAD to get 150 FS
Use: Available Wednesdays to players with 1+ deposits.
Get: Up to 150 FS on "Four Lucky Clover".
Wager: 40x
Win: Maximum winnings up to 10x of the Free Spins result amount.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
Bonus Wagering
Weekend Reload
Deposit and get a 25% bonus
Weekly
Weekend Reload
Deposit and get a 25% bonus
Join us
Start: Deposit from 45 CAD (or 30 USDT, or its equivalent in BTC, ETH, LTC, BCH, DOGE) to get a 25% bonus (up to 750 CAD)
Use: Available every Saturday and Sunday to players…
Terms
Weekend Reload
Deposit and get a 25% bonus
Weekly
Weekend Reload
Deposit and get a 25% bonus
Join us
Start: Deposit from 45 CAD (or 30 USDT, or its equivalent in BTC, ETH, LTC, BCH, DOGE) to get a 25% bonus (up to 750 CAD)
Use: Available every Saturday and Sunday to players with 1+ deposits.
Get: A 25% deposit bonus, with a maximum bonus amount of 750 CAD, claimable on every qualifying deposit.
Wager: 40x
Win: Maximum winnings up to 10x the bonus amount received.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
There is no separation between bonus and real balances – when a user receives a bonus, the balances are combined, and the real balance is used first, followed by the bonus balance. The winnings obtained by using bonuses counted as bonus balance and become available for withdrawal only after meeting wagering requirements. Only deposit amount is considered as real balance.
Wagering Requirement:
Please note that bonus wagering requirements may vary. The current wagering requirements for each bonus are detailed above in the bonus card. Wagering contribution varies by game type: Slots - 100% (some exceptions); Roulette/Poker/Card/Video poker/Casual games - 5%, others - 0%.
Validity and Activation:
Bonuses are valid for 3 days from receipt. Players have 1 day to activate free spins and 3 days to use them. Unused bonuses are removed after this period.
Bet Limits and Winnings Cap:
Maximum bet of 5 EUR (or equivalent) while wagering. The maximum winnings for deposit bonuses and other promotions depend on the terms of each specific bonus and can be up to 10 000 EUR (or equivalent). Excess winnings voided.
Bonuses are claimable once per person/account. Abusing promotions leads to confiscation of winnings and potential bonus ban. Decisions in disputes are final.
No bonuses or free spins for users from specific countries, including Poland, Sweden, Israel, Spain, UK, USA, and others listed.
Bonus Wagering

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1
Join us
Register to access secure deposit options.
2
Quick deposit
1500+ EUR within one casino day (UTC+0).
3
Verification
Auto alert, manager’s call for VIP status.
4
VIP access
Bronze status in 24 hours.

Player Intelligence

258 records

What players report about Zoome Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

89% resolved, of those with a known outcome

Total reviews

200

Across all review sites

Player rating

4.03 / 5

Trustpilot 3.1 · AskGamblers 4.3 · casino.ru 4.7

GEO markets

Countries stated on 86% of records

Zoome Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Zoome Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 58 complaints and 200 reviews about Zoome Casino on 6 sites. In the 12 months to November 4, 2026, they filed 11 complaints and posted 19 reviews. That is 42% fewer complaints than in the 12 months before (19). Reviews are down 78% on the 12 months before (86). Of the complaints with a known outcome, 70% were resolved in the last 12 months, against 84% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 25% of the 55 complaints with a labelled problem. Next come “Account blocked” (13%) and “Account closed” (11%). Complaints about “Withdrawal” make up 40% of those with a topic, against 29% across all brands.

Of the 57 complaints with a known outcome, 89% were resolved, against 59% across all brands. That puts Zoome Casino 433rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.

Reviewers give Zoome Casino 3.14 out of 5 on average over 199 rated reviews, against 3.44 across all brands. 54% of the ratings are four or five stars, and 42% are one or two. The review sites’ own scores average 4.03 out of 5 across 3 sites. By that score, Zoome Casino ranks 741st of 4,286 rated casinos. Reviewers most often praise “Games” (61 reviews), “Withdrawals” (56 reviews) and “Customer support” (47 reviews). The most common criticism concerns “Withdrawals” (59 reviews), “Customer support” (37 reviews) and “KYC / verification” (32 reviews).

The countries players state most often are Australia (47%), Canada (15%) and Germany (14%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Zoome Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Payments consistently receive positive feedback, and the game library also appears to be a strong point for players. Customer support and the KYC process, however, generate more negative comments than positive ones.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20222023202420252026

Complaints count

Period	Value
2022	4
2023	12
2024	13
2025	19
2026	10

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay25%14
Account blocked13%7
Account closed11%6
Withdrawal refused11%6
Bonus winnings confiscated9.1%5
Account not closed on request5.5%3
Deposit not credited5.5%3
Documents rejected or requested again3.6%2
Other problems16%9

Share of the 55 complaints with a labelled problem.complaints

Block 03

Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

Resolved88%51
Unresolved10%6
Open1.7%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Zoome Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Zoome Casino against the market
Measure	Zoome Casino	All brands
Complaints resolved	89%	59%
Average review rating	3.14	3.44
Complaints per 100 reviews	29	26.4
Share of “Withdrawal” complaints	40%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20222023202420252026

Reviews count

Period	Value
2022	40
2023	28
2024	23
2025	93
2026	16

Block 07

Review stars

How the rated reviews split by star.

5 stars41%81
4 stars13%26
3 stars4%8
2 stars5.5%11
1 star37%73

Share of 199 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games33%61
Withdrawals30%56
Customer support25%47
Bonuses21%40
Website & app18%34
KYC / verification9.1%17

Share of the 187 reviews that name at least one aspect.reviews

Criticised

Withdrawals32%59
Customer support20%37
KYC / verification17%32
Trust & licence16%30
Fairness & RTP14%26
Bonuses13%25

Share of the 187 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.86

2.56

2.76

3.14

2.81

20222023202420252026

Rating history

Period	Value
2022	3.86
2023	2.56
2024	2.76
2025	3.14
2026	2.81

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Australia47%104
Canada15%34
Germany14%32
New Zealand6.3%14
Norway3.6%8
Austria3.1%7
Finland2.2%5
Ireland2.2%5
Portugal0.9%2
Sweden0.9%2
Other countries4.5%10

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	10	–	16	–
2025	19	84%	93	3.14
2024	13	100%	23	2.76
2023	12	100%	28	2.56
2022	4	–	40	3.86

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	115	3.1 / 5
Casino Guru	52	55	–
AskGamblers	2	26	4.3 / 5
forum-casino.com	4	–	–
casino.ru	–	3	4.7 / 5
latestcasinobonuses.bet	–	1	–

Block 13

Latest complaints and reviews

The newest records about Zoome Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 29, 2026
1.0 of 5 stars
Germany · Casino Guru
ReviewOct 17, 2026
4.0 of 5 stars
United Kingdom · Trustpilot
ComplaintAug 4, 2026
Refund
Resolved
Australia · Casino Guru
ComplaintJul 10, 2026
Withdrawal refused
Unresolved
AskGamblers
ComplaintJul 7, 2026
Self-exclusion
Resolved
Germany · Casino Guru

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, casino.ru.

Questions about Zoome Casino

Who owns Zoome Casino?

Zoome Casino is operated by Novatrix SRL and runs under the Go-Affiliates affiliate programme.

Is Zoome Casino licensed?

Yes. Zoome Casino holds a licence from Tobique Gaming Commission.

When was Zoome Casino founded?

Zoome Casino launched in 2022.

Which currencies does Zoome Casino accept?

Currencies listed for Zoome Casino: Euros, Australian dollars, Canadian dollars, US dollars, Norwegian kroner, Japanese yen, Kazakhstani tenges, Brazilian reals and 14 more. Its site is available in 7 languages: English, Finnish, German, French and 3 more.

What welcome bonuses does Zoome Casino offer?

10 welcome offers are listed for Zoome Casino. The first on the list is “125% up to €1000, HighRoller Bonus at Zoome Casino”, with a 40× wagering requirement.

Which countries is Zoome Casino available in?

Zoome Casino is listed in 20 markets: Australia, Austria, Belgium, Canada, Estonia, Finland, France, Germany and 12 more.

What bonuses and promotions does Zoome Casino run in Austria?

We read 8 live offers for Austria on the Zoome Casino site itself.

Does Zoome Casino have a loyalty programme in Austria?

Yes. Its loyalty programme for Austria has 4 tiers.

What do players say about Zoome Casino?

Players have filed 58 complaints and written 200 reviews about Zoome Casino. Players rate Zoome Casino 4.03 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Zoome Casino?

“Withdrawal delay” – 25% of the 55 complaints about Zoome Casino with a labelled problem. Followed by “Account blocked” (13%) and “Account closed” (11%).

Do players report withdrawal problems at Zoome Casino?

Withdrawals are the topic of 23 complaints about Zoome Casino: 40% of the 57 with a topic. The most common withdrawal problem is “Withdrawal delay” (61% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.

Does Zoome Casino resolve player complaints?

89% of the 57 complaints about Zoome Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Zoome Casino is 433rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Zoome Casino?

Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 54% of the rated reviews give four or five stars, and 42% give one or two.

How many complaints has Zoome Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 11 complaints about Zoome Casino. That is 42% fewer than in the 12 months before, when there were 19.

Where do Zoome Casino’s players come from?

The countries named most often in complaints and reviews about Zoome Casino are Australia (47%), Canada (15%) and Germany (14%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.