Casino profile

Casino Orca

Player complaints and reviews about Casino Orca, plus its operator (Mematogroup Affiliate), licences and welcome offers.

casinoorca.com

About

Casino Orca belongs to the Mematogroup Affiliate affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 6 languages, including English, Spanish, German, French. 16 account currencies are listed, including Euros, US dollars, Canadian dollars, Norwegian kroner. We list 3 welcome offers.

Casino Orca is listed in 11 markets, among them Canada, Germany, France and Belgium. On the Casino Orca site for Portugal, we found 7 tournaments.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Exclusive
20 FREE SPINS on Dragon Age Hold & Win
Free spins
20
Wagering
No wagering needed
Max bet
€3
100% up to €100 Wednesday Reload Bonus at Casino Orca
Bonus
100%
Max bonus
€100
Min deposit
€20
Wagering
No Wagering Bonuses
100% up to €500, Welcome Bonus at Casino Orca
Bonus
100%
Max bonus
€500
Min deposit
€20
Wagering
No Wagering Bonuses

Tournaments

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Affiliates
Earn more by joining our Affiliate Program! Harnessing over 20 years’ experience working at the heart of the online gaming industry, we represents a prime collection of the world’s fastest growing casinos. Our brands are unstoppable thanks to a trailblazing…
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Affiliates
Earn more by joining our Affiliate Program! Harnessing over 20 years’ experience working at the heart of the online gaming industry, we represents a prime collection of the world’s fastest growing casinos. Our brands are unstoppable thanks to a trailblazing combination of irresistible bonuses, a vast choice of games, genuinely superior software, first-class customer service and bulletproof security. We’re committed to driving unrivalled growth, maintaining incredible player retention and ensuring all partners share in our success. Why Us? Because of our true affiliate dream team of experts that are eager to maintain long-term relationships and offer high commission payouts, timely payments, and outstanding content and design assistance for round-the-clock traffic conversion. NNCO deals / CPA – Hybrid deals / Lifetime Revenue Share On-time payouts - NET 15 In depth analytics tools - Different integrations Dedicated affiliate managers More info about our Affiliate Program Read Review AskGamblers Read Review Casino Guru Read Review AboutSlots Read Review LCB.org Read Review TheGambleTimes.com Read Review Casino Dot Review Read Review Modern World Casinos Read Review Zero Wager Bonus HelpAbout usAffiliatesTerms and ConditionsBonus Terms and
How to play
Blackjack Overview Multi-hand Blackjack is played with two standard decks of 52 playing cards that are shuffled after dealing each hand or hands. You may play up to three hands at once. The aim is to beat the Dealer's hand by either getting a higher value…
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How to play
Blackjack Overview Multi-hand Blackjack is played with two standard decks of 52 playing cards that are shuffled after dealing each hand or hands. You may play up to three hands at once. The aim is to beat the Dealer's hand by either getting a higher value hand, without exceeding 21, or by the Dealer's hand going bust. Playing Blackjack Select a chip size by clicking on one of the chip denomination that you want. Place a wager by clicking the center betting circle in the play area; continue clicking the wager circle until you have placed the number of chips you want to wager. To increase your wager left-click on the betting circle. The wager will increase one chip at a time. To reduce or remove a wager, right-click on the betting circle. The wager will decrease one chip at a time. Once you have the chips in the bet circle, click the Deal button. Both you and the dealer are dealt two cards. The Dealer is dealt two cards, one card face-up and one card face-down. Your cards are both dealt face up. Depending on the cards you are dealt, different betting options will be given. You can perform more than one option, or repeat one option, depending on the stage of the game. Hit - Click the Hit option if you want the Dealer to deal you another card from the deck. Stand - Click the Stand button if you do not wish to receive any more cards. The dealer will then play his hand in order to complete the game. Split - Click the Split button to divide your hand into two separate hands. A new card is then dealt to each hand. You can Split a maximum number of 3 times per game, equaling 4 hands. Note that Aces can only be split once. Double Down - Click the Double button in order to place a side wager equal to your original. Chips will automatically be added to the table and you will get only one card. Take Insurance - Click the Insurance button in order to place a wager equal to half your original wager against the Dealer getting a Blackjack. This option is only given when the dealer is showing an Ace. Example: Use the Insurance option if the Dealer’s first card is an Ace. You take Insurance against the Dealer getting a Blackjack. Game Rules Multi-hand Blackjack is played with two standard decks of 52 playing cards that are shuffled after the completion of every game. The Dealer checks for a Blackjack when he is dealt a 10 or an Ace. If the Dealer has a Blackjack, the game is over. Blackjack always beats any other hand with a value of 21. All face cards - Jacks, Kings and Queens, have a value of 10. Aces can have a value of either 1 or 11. All other cards have their face value. You may draw up to nine additional cards to make a hand of eleven cards, provided the value of your hand does not exceed 21. If your hand does not exceeded 21 after receiving eleven cards, your hand automatically Stands, and the Dealer plays his hand. The Dealer Hits on a soft 17. If the Dealer's hand exceeds 21, it is bust, and you automatically win. If you are dealt an Ace and a card with a value of 10, you have Blackjack. Your hand automatically Stands. Your hand cannot be beaten, only matched. When your hand and the Dealer's hand tie, it is called a push. Your original wager amount is returned to you. If both the Dealer and your hand have Blackjack, this is considered a push. Your original wager amount is returned to you. If the Dealer gets Blackjack after you have Split or Doubled Down, the entire wager amount is lost. Splitting You can Split two cards of the same value, such as a Queen and a Ten, or two Fours. Your hand is divided into two separate hands and a wager equal to your original wager is placed on the second hand. If you Split a pair of Aces and then draw a card with a value of 10, this is not Blackjack, although it has a value of 21. This rule also applies to splitting pairs of cards with a value of 10. This rule excludes Aces. Aces are only Split once. If you Split a pair of Aces, each Ace is dealt one card, and the hand automatically Stands. Double Down You can Double Down after receiving your first two cards. The Double Down wager is equal to your original wager amount. You can Double Down after a Split. Insurance You can take Insurance if the Dealer's first card is an Ace. The Insurance wager is equal to half your original wager amount. Insurance wager wins or losses are independent from your original wager. Insurance only covers your original hand. It does not cover any second hands on a Split, or a Double Down wager. If the Dealer does not have a Blackjack, the Insurance wager is removed from the table. The game continues. If the dealer has Blackjack, the Insurance wager is paid out at odds of 2:1. Insurance - This is a side wager against the possibility of the Dealer getting Blackjack. You can take Insurance if the Dealer’s first card is an Ace. Insurance costs half your original wager. Push - This is when your hand and the Dealer’s hand tie. You are paid your original wager. Split - You can Split two cards with the same Denomination or Value, such as a King and a Jack, or two Sevens. Therefore, your wager is doubled. A new card is dealt to each hand and you play these hands as normal. You can Split a maximum number of 3 times, equaling 4 hands. This rule excludes Aces. Ace are only Split once. Stand - This is when you are satisfied with the value of your hand and do not want to draw any more cards. This ends the play of your hand. The Dealer plays their hand and both hands are compared. Value - Value refers to the numerical value of a card. Jack, Queen and King have the value of 10. The Ace card has a value of either 1 or 11. Payout If you win with a Blackjack you are paid out at odds of 3:2 on your original wager, in other words, you win back one and a half times your original wager amount, plus your original wager. If you have a winning hand but not a Blackjack, you are paid out at odds of 1 to 1 on your original wager. Example: You bet 100. If you win, you get your 100 back, plus 100 profits. If you lose against a Dealer’s Blackjack and have taken Insurance, you are paid out at odds of 2 to 1 on your Insurance wager, in other words, you get your original wager amount back plus the insurance amount. Example: You bet 100 and pay 50 insurance. If dealer does not have blackjack you get your 150 back, plus 50 profits.
Games
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Live Casino
By using and accessing Casinoorca.com, you acknowledge that you fully understand and agree to be legally bound by our Terms of Service and Responsible Gaming Policy. All players must be above the age of 18 and reside in countries where gambling is legal to…
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Live Casino
By using and accessing Casinoorca.com, you acknowledge that you fully understand and agree to be legally bound by our Terms of Service and Responsible Gaming Policy. All players must be above the age of 18 and reside in countries where gambling is legal to play on Casinoorca.com. CasinoOrca.com is owned and operated by Wild Blackfin Limited SRL, a company registered in Costa Rica with Registration Number 3-102-916426 and its registered address at Avenidas 8 & 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. Wild Blackfin Limited SRL is governed and regulated by Anjouan Gaming Board to offer Games of Chance under license number ALSI-202601043-FI2 Gambling can be addictive; please Play Responsibly. For help, visit our Responsible Gambling page © 2026 Casinoorca - all rights reserved
News And Blog
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News And Blog
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Refund Policy
The following policy describes the refund practices for Casino Orca; 1. No refund can be completed once the alleged deposit (including the bonus) has been played using the Casino Orca service. 2. A refund request will only be considered if it is requested…
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Refund Policy
The following policy describes the refund practices for Casino Orca; 1. No refund can be completed once the alleged deposit (including the bonus) has been played using the Casino Orca service. 2. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account. Refund requests should be send to [email protected] 3. Player should play using a fair method on all games and should not in any way affect outcome of that game. This includes using computer aids, mathematical equations, betting systems etc 4. Refund request will be reviewed by Casino Orca. Player will receive a solution about refunding and after reviewing the funds will be restored in the time of 5 working days. HelpAbout usAffiliatesTerms and ConditionsBonus Terms and

Player Intelligence

89 records

What players report about Casino Orca on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

80% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

4.03 / 5

Trustpilot 3.6 · AskGamblers 4.45

GEO markets

Countries stated on 64% of records

Casino Orca complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Orca, the way Player Intelligence PRO computes it.

Since 2024, players have posted 10 complaints and 79 reviews about Casino Orca on 3 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 23 reviews. Reviews are down 8% on the 12 months before (25). The average review rating rose from 3.72 to 3.85 out of 5 year on year.

The problem players report most often is “Withdrawal refused”: 30% of the 10 complaints with a labelled problem. Next come “Account closed” (20%) and “Bonus winnings confiscated” (10%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 10 complaints with a known outcome, 80% were resolved, against 59% across all brands. That puts Casino Orca 820th of 1,916 casinos with at least 10 such complaints.

Reviewers give Casino Orca 3.99 out of 5 on average over 79 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 18% are one or two. The review sites’ own scores average 4.03 out of 5 across 2 sites. By that score, Casino Orca ranks 739th of 4,287 rated casinos. Reviewers most often praise “Games” (38 reviews), “Customer support” (32 reviews) and “Withdrawals” (28 reviews). The most common criticism concerns “Bonuses” (12 reviews), “Trust & licence” (10 reviews) and “Withdrawals” (8 reviews).

The countries players state most often are Germany (19%), Canada (11%) and Spain (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Casino Orca: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the generous cashback and loyalty rewards system, which feels more rewarding than typical casino bonuses. They also highlight the smooth interface and efficient customer support, making for a clean and enjoyable gaming experience.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

202420252026

Complaints count

Period	Value
2024	2
2025	7
2026	1

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal refused30%3
Account closed20%2
Bonus winnings confiscated10%1
Bonus not credited10%1
Deposit not credited10%1
Withdrawal delay10%1
Winnings voided10%1

Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal50%5
Account20%2
Bonus20%2
Deposit10%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved80%8
Unresolved20%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casino Orca against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casino Orca against the market
Measure	Casino Orca	All brands
Complaints resolved	80%	59%
Average review rating	3.99	3.44
Complaints per 100 reviews	12.7	26.4
Share of “Withdrawal” complaints	50%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

202420252026

Reviews count

Period	Value
2024	4
2025	64
2026	11

Block 07

Review stars

How the rated reviews split by star.

5 stars67%53
4 stars11%9
3 stars3.8%3
1 star18%14

Share of 79 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games49%38
Customer support42%32
Withdrawals36%28
Website & app31%24
Bonuses21%16
Deposits & payment methods21%16

Share of the 77 reviews that name at least one aspect.reviews

Criticised

Bonuses16%12
Trust & licence13%10
Withdrawals10%8
Fairness & RTP9.1%7
Customer support5.2%4
Account3.9%3

Share of the 77 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.75

4.17

3.41

202420252026

Rating history

Period	Value
2024	2.75
2025	4.17
2026	3.41

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Germany19%11
Canada11%6
Spain11%6
Latvia8.8%5
Belgium7%4
France5.3%3
Lithuania5.3%3
Sweden5.3%3
Austria3.5%2
Brazil3.5%2
Other countries21%12

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	1	–	11	–
2025	7	–	64	4.17
2024	2	–	4	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	39	3.6 / 5
AskGamblers	–	32	4.45 / 5
Casino Guru	10	8	–

Block 13

Latest complaints and reviews

The newest records about Casino Orca as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 25, 2026
1.0 of 5 stars
Lithuania · Trustpilot
ReviewOct 13, 2026
5.0 of 5 stars
Denmark · Casino Guru
ComplaintAug 18, 2026
Withdrawal delay
Resolved
Germany · Casino Guru
ComplaintAug 19, 2025
Deposit not credited
Resolved
Belgium · Casino Guru
ComplaintAug 5, 2025
Winnings voided
Resolved
Germany · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about Casino Orca

Who owns Casino Orca?

Casino Orca is operated by Wild Blackfin Limited SRL and runs under the Mematogroup Affiliate affiliate programme.

Is Casino Orca licensed?

Yes. Casino Orca holds a licence from Anjouan Gaming Board.

When was Casino Orca founded?

Casino Orca launched in 2024.

Which currencies does Casino Orca accept?

Currencies listed for Casino Orca: Euros, US dollars, Canadian dollars, Norwegian kroner, Australian dollars, Swiss francs, Polish zlotys, Brazilian reals and 8 more. Its site is available in 6 languages: English, Spanish, German, French and 2 more.

What welcome bonuses does Casino Orca offer?

3 welcome offers are listed for Casino Orca. The first on the list is “20 FREE SPINS on Dragon Age Hold & Win”.

Which countries is Casino Orca available in?

Casino Orca is listed in 11 markets: Australia, Austria, Belgium, Brazil, Canada, France, Germany, Norway and 3 more.

Does Casino Orca run tournaments in Portugal?

Yes. The Casino Orca site for Portugal lists 7 tournaments.

What do players say about Casino Orca?

Players have filed 10 complaints and written 79 reviews about Casino Orca. Players rate Casino Orca 4.03 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Casino Orca?

“Withdrawal refused” – 30% of the 10 complaints about Casino Orca with a labelled problem. Followed by “Account closed” (20%) and “Bonus winnings confiscated” (10%).

Do players report withdrawal problems at Casino Orca?

Withdrawals are the topic of 5 complaints about Casino Orca: 50% of the 10 with a topic. The most common withdrawal problem is “Withdrawal refused” (60% of them).

Does Casino Orca resolve player complaints?

80% of the 10 complaints about Casino Orca with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Casino Orca is 820th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casino Orca?

Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Bonuses”, “Trust & licence” and “Withdrawals”. 78% of the rated reviews give four or five stars, and 18% give one or two.

How many complaints has Casino Orca received in the last 12 months?

In the 12 months to November 5, 2026, players filed 1 complaint about Casino Orca.

Where do Casino Orca’s players come from?

The countries named most often in complaints and reviews about Casino Orca are Germany (19%), Canada (11%) and Spain (11%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.