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Casino profile
Winz.io Casino in Germany
Player complaints and reviews about Winz.io Casino, plus its operator (Moonwalkers Affiliates), licences and welcome offers.
winz.io
Profile
- Website
- winz.io
- Established
- 2020
- Operator
- Moonwalkers Affiliatesaffiliate programme
- Company
- Novatrix SRL
- Languages
- English
- Russian
- French
- Turkish
- German
- Spanish
- Portuguese
- Chinese
- Finnish
- Estonian
- Japanese
- Currencies
- Bitcoin
- Euros
- US dollars
- Bitcoin Cash
- Ethereum
- Tether
- Dogecoin
- Litecoin
- Russian rubles
- Norwegian kroner
- New Zealand dollars
- South African Rand
- TRON
- Indian rupees
- Brazilian reals
- Japanese yen
- Canadian dollars
- USD Coin
- Binance Coin
- ADA
- Ripple
- Australian dollars
- Swiss francs
- Kazakhstani tenges Show more
About
Winz.io Casino belongs to the Moonwalkers Affiliates affiliate programme. The site launched in 2020. It holds licences from Estonian Tax and Customs Board, Tobique Gaming Commission. The interface is available in 11 languages, including English, Russian, French, Turkish. 24 account currencies are listed, including Bitcoin, Euros, US dollars, Bitcoin Cash. We list 4 welcome offers.
Markets
This brand is listed in 19 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
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- Free spins
- 1
- Min deposit
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- Wagering
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- Min deposit
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Player complaints and reviews in Germany
60 records
60 of the 672 records about Winz.io Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.
Total complaints
21
85% resolved, of those with a known outcome
Total reviews
39
Across all review sites
Player rating
2.62 / 5
39 ratings by these players
Share of all records
8.9%
of 672 about Winz.io Casino
What players in Germany say about Winz.io Casino
Players in Germany have filed 21 complaints and written 39 reviews about Winz.io Casino. That is 8.9% of the 672 records about it from every market. Complaints make up 35% of their records, against 19% across all markets. Their reviews rate it 2.62 out of 5 on average (39 ratings), against 3.29 across all markets. 56% of their rated reviews give one or two stars; across all markets the share is 37%.
The most common problem in their complaints is “Deposit not credited”: 19% of 21 complaints with a labelled problem (11% across all markets). 85% of their 20 complaints with a known outcome were resolved, against 82% across all markets. In the last 12 months: 4 complaints and 5 reviews.
A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Winz.io Casino in Germany, or compare the market with another one.
| Figure | Germany | All markets |
|---|---|---|
| Complaints among all records | 35% | 19% |
| Resolved, of complaints with a known outcome | 85% | 82% |
| Average review rating, out of 5 | 2.62 | 3.29 |
| Reviews rated 1–2 stars | 56% | 37% |
| Deposit not credited, of labelled complaints | 19% | 11% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
7
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 2 |
| 2022 | 0 |
| 2023 | 7 |
| 2024 | 5 |
| 2025 | 4 |
| 2026 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Deposit not credited19%4
- Account blocked14%3
- Withdrawal delay14%3
- Account closed9.5%2
- Deposit refund9.5%2
- Self-exclusion9.5%2
- Withdrawal refused9.5%2
- Bonus winnings confiscated4.8%1
- Other problems9.5%2
Block 03
Complaint categories
- Deposit29%6
- Account24%5
- Withdrawal24%5
- Responsible gambling9.5%2
- Bonus4.8%1
- Other4.8%1
- Payments & refunds4.8%1
Block 04
Complaint status
- Resolved81%17
- Unresolved14%3
- Open4.8%1
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
22
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 1 |
| 2023 | 22 |
| 2024 | 5 |
| 2025 | 6 |
| 2026 | 5 |
Block 06
Review stars
How the rated reviews split by star.
- 5 stars33%13
- 4 stars7.7%3
- 3 stars2.6%1
- 1 star56%22
Block 07
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals54%20
- Games32%12
- KYC / verification24%9
- Customer support16%6
- Bonuses11%4
- Deposits & payment methods11%4
Criticised
- Fairness & RTP32%12
- Trust & licence27%10
- KYC / verification16%6
- Withdrawals16%6
- Customer support14%5
- Account11%4
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.71
2023
| Period | Value |
|---|---|
| 2023 | 3.71 |
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 5 | – |
| 2025 | 4 | – | 6 | – |
| 2024 | 5 | – | 5 | – |
| 2023 | 7 | – | 22 | 2.86 |
| 2022 | 0 | – | 1 | – |
| 2021 | 2 | – | 0 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 21 | 20 | – |
| Trustpilot | – | 19 | – |
Block 11
Latest complaints and reviews
The newest records about Winz.io Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Germany · Trustpilot
- Complaint
Account closed
UnresolvedGermany · Casino Guru
- Complaint
Withdrawal refused
OpenGermany · Casino Guru
- Review
1.0 of 5 stars
Germany · Trustpilot
- Complaint
Self-exclusion
ResolvedGermany · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about Winz.io Casino in Germany
How many complaints and reviews about Winz.io Casino come from players in Germany?
60 of the 672 complaints and reviews about Winz.io Casino come from players in Germany. Across all its markets, 130 complaints have a known outcome, and 82% of them were resolved.
Who owns Winz.io Casino?
Winz.io Casino is operated by Novatrix SRL and runs under the Moonwalkers Affiliates affiliate programme.
Is Winz.io Casino licensed?
Yes. Winz.io Casino holds 2 licences: Estonian Tax and Customs Board, Tobique Gaming Commission.
When was Winz.io Casino founded?
Winz.io Casino launched in 2020.
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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