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William Hill Casino in United Kingdom

Player complaints and reviews about William Hill Casino, plus its operator (William Hill Affiliates), licences and welcome offers.

casino.williamhill.com
Capture of the William Hill Casino website

About

On the William Hill Casino site for United Kingdom, we found 8 promotions and a loyalty programme with 1 tier.

William Hill Casino belongs to the William Hill Affiliates affiliate programme. The site launched in 1998. It holds licences from Gibraltar Regulatory Authority, Malta Gaming Authority. The interface is in English. 8 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Hong Kong dollars. We list 4 welcome offers.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

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Player complaints and reviews in United Kingdom

4,733 records

4,733 of the 5,962 records about William Hill Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

13

46% resolved, of those with a known outcome

Total reviews

4,720

Across all review sites

Player rating

2.14 / 5

4,720 ratings by these players

Share of all records

79%

of 5,962 about William Hill Casino

What players in United Kingdom say about William Hill Casino

Players in United Kingdom have filed 13 complaints and written 4,720 reviews about William Hill Casino. That is 79% of the 5,962 records about it from every market. Complaints make up 0.3% of their records, against 1.8% across all markets. Their reviews rate it 2.14 out of 5 on average (4,720 ratings), against 2.03 across all markets. 69% of their rated reviews give one or two stars; across all markets the share is 72%.

The most common problem in their complaints is “Gambling limits”: 18% of 11 complaints with a labelled problem (2.1% across all markets). 46% of their 13 complaints with a known outcome were resolved, against 50% across all markets. In the last 12 months: 1 complaint and 819 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about William Hill Casino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records0.3%1.8%
Resolved, of complaints with a known outcome46%50%
Average review rating, out of 52.142.03
Reviews rated 1–2 stars69%72%
Gambling limits, of labelled complaints18%2.1%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Gambling limits18%2
  • Self-exclusion18%2
  • Withdrawal delay18%2
  • Account closed9.1%1
  • Deposit refund9.1%1
  • Refund9.1%1
  • Wrong calculation9.1%1
  • Game malfunction9.1%1
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Responsible gambling31%4
  • Account15%2
  • Technical15%2
  • Withdrawal15%2
  • Deposit7.7%1
  • Other7.7%1
  • Payments & refunds7.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved54%7
  • Resolved46%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2011201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars21%996
  • 4 stars6.4%302
  • 3 stars3.3%154
  • 2 stars4.2%196
  • 1 star65%3,072
Share of 4,720 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Bonuses13%568
  • Customer support8.9%401
  • Website & app7.8%350
  • Sportsbook6.1%273
  • Withdrawals5.3%238
  • Games2.9%130
Share of the 4,492 reviews that name at least one aspect.reviews

Criticised

  • Customer support26%1,168
  • Fairness & RTP22%1,003
  • Bonuses19%875
  • Withdrawals17%756
  • Account15%692
  • KYC / verification12%534
Share of the 4,492 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–7021.15
20250–6891.15
20241–6521.23
20231–4561.63
20223–7363.02
20211–1,0653.65
20201–1542.02
20190–822.17
20181–561.98
20172–411.63
20161–411.73
20151–282.25
20140–7–
20120–4–
20110–7–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4,716–
Casino Guru74–
AskGamblers6––

Block 11

Latest complaints and reviews

The newest records about William Hill Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Gambling limits

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Gambling limits

    Unresolved

    United Kingdom · Casino Guru

74 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about William Hill Casino in United Kingdom

What bonuses and promotions does William Hill Casino run in United Kingdom?

We read 8 live offers for United Kingdom on the William Hill Casino site itself.

Does William Hill Casino have a loyalty programme in United Kingdom?

Yes. Its loyalty programme for United Kingdom has 1 tier.

How many complaints and reviews about William Hill Casino come from players in United Kingdom?

4,733 of the 5,962 complaints and reviews about William Hill Casino come from players in United Kingdom. Across all its markets, 100 complaints have a known outcome, and 50% of them were resolved.

Who owns William Hill Casino?

William Hill Casino is operated by William Hill Global PLC and runs under the William Hill Affiliates affiliate programme.