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Casino profile
William Hill Casino in United Kingdom
Player complaints and reviews about William Hill Casino, plus its operator (William Hill Affiliates), licences and welcome offers.

Profile
- Website
- casino.williamhill.com
- Established
- 1998
- Operator
- William Hill Affiliatesaffiliate programme
- Company
- William Hill Global PLC
- Languages
- English
- Currencies
- Australian dollars
- Canadian dollars
- Euros
- Hong Kong dollars
- Japanese yen
- US dollars
- Danish krone
- Singapore dollars
About
On the William Hill Casino site for United Kingdom, we found 8 promotions and a loyalty programme with 1 tier.
William Hill Casino belongs to the William Hill Affiliates affiliate programme. The site launched in 1998. It holds licences from Gibraltar Regulatory Authority, Malta Gaming Authority. The interface is in English. 8 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Hong Kong dollars. We list 4 welcome offers.
Markets
This brand is listed in 5 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to $300
- Bonus
- 100%
- Max bonus
- $300
- Min deposit
- $10
- Wagering
- 25x bonus
Wagering applies to the bonus amount.
200 EXTRA SPINS on Big Bass Splash
- Free spins
- 200
- Min deposit
- £10
- Wagering
- 10x
20 Bonus Spins at William Hill Casino
- Min deposit
- $30
- Wagering
- 5x
Promotions
8 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Bonus Drop Boost
Bet Builder Winnings Boost
10 Free Spins for everyone
Sign up using ‘WHV200’ and get 200 Free Spins when you deposit and stake £10
Get started
Significant conditions
This Welcome Promotion is open to new customers only. Customers who re-register or attempt to open a second account are not eligible. To qualify, players must be based in the UK and register as a new customer for a William…£40,000 Jackpot Escalators | Dab & Blab Live
Significant conditions
The provider of this Promotion is Playtech Software Limited, Mid City Place, 71 High Holborn, London, WC1V 6EA (the “Provider”) and the promotion is available on multiple sites across multiple participating operators. This promotion is…Have 5 Free Tickets on us
Significant conditions
You need to opt in and enter code FREE5 to take part. Available once per customer. Max 5 Free tickets per Player. Each Free ticket can be used to purchase Bingo tickets up to the value of 10p. Free tickets can be used on games where the…Get one hour of free Bingo
Prize Rush Bingo | Win a share of £362,500 in August
Significant conditions
The provider of this Promotion is Playtech Software Limited, Mid City Place, 71 High Holborn, London, WC1V 6EA (the “Provider”) and the promotion is available on multiple sites across multiple participating operators. To take part in…
Loyalty programme
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
£3,492. 23
Games Global
Rising Rewards
Slot
Free Spin
Jackpot
Scatter Symbols
Multipliers
Wilds
Step into a dazzling world and see if you can land one of five jackpots in Rising Rewards™. Spell out BONUS on the reels to trigger the free spins feature, which could see multipliers of up to 15x. Will you get to spin the Jackpot Wheel for the chance to win up to 5,000x your stake? Rising Rewards™ is an online game with very high volatility. Looking for another dazzling slot? Check out Diamond Blitz. Suggested Games
£3,492. 59
Player complaints and reviews in United Kingdom
4,733 records
4,733 of the 5,962 records about William Hill Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.
Total complaints
13
46% resolved, of those with a known outcome
Total reviews
4,720
Across all review sites
Player rating
2.14 / 5
4,720 ratings by these players
Share of all records
79%
of 5,962 about William Hill Casino
What players in United Kingdom say about William Hill Casino
Players in United Kingdom have filed 13 complaints and written 4,720 reviews about William Hill Casino. That is 79% of the 5,962 records about it from every market. Complaints make up 0.3% of their records, against 1.8% across all markets. Their reviews rate it 2.14 out of 5 on average (4,720 ratings), against 2.03 across all markets. 69% of their rated reviews give one or two stars; across all markets the share is 72%.
The most common problem in their complaints is “Gambling limits”: 18% of 11 complaints with a labelled problem (2.1% across all markets). 46% of their 13 complaints with a known outcome were resolved, against 50% across all markets. In the last 12 months: 1 complaint and 819 reviews.
A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about William Hill Casino in United Kingdom, or compare the market with another one.
| Figure | United Kingdom | All markets |
|---|---|---|
| Complaints among all records | 0.3% | 1.8% |
| Resolved, of complaints with a known outcome | 46% | 50% |
| Average review rating, out of 5 | 2.14 | 2.03 |
| Reviews rated 1–2 stars | 69% | 72% |
| Gambling limits, of labelled complaints | 18% | 2.1% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 0 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Gambling limits18%2
- Self-exclusion18%2
- Withdrawal delay18%2
- Account closed9.1%1
- Deposit refund9.1%1
- Refund9.1%1
- Wrong calculation9.1%1
- Game malfunction9.1%1
Block 03
Complaint categories
- Responsible gambling31%4
- Account15%2
- Technical15%2
- Withdrawal15%2
- Deposit7.7%1
- Other7.7%1
- Payments & refunds7.7%1
Block 04
Complaint status
- Unresolved54%7
- Resolved46%6
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2011 | 7 |
| 2012 | 4 |
| 2013 | 0 |
| 2014 | 7 |
| 2015 | 28 |
| 2016 | 41 |
| 2017 | 41 |
| 2018 | 56 |
| 2019 | 82 |
| 2020 | 154 |
| 2021 | 1,065 |
| 2022 | 736 |
| 2023 | 456 |
| 2024 | 652 |
| 2025 | 689 |
| 2026 | 702 |
Block 06
Review stars
How the rated reviews split by star.
- 5 stars21%996
- 4 stars6.4%302
- 3 stars3.3%154
- 2 stars4.2%196
- 1 star65%3,072
Block 07
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Bonuses13%568
- Customer support8.9%401
- Website & app7.8%350
- Sportsbook6.1%273
- Withdrawals5.3%238
- Games2.9%130
Criticised
- Customer support26%1,168
- Fairness & RTP22%1,003
- Bonuses19%875
- Withdrawals17%756
- Account15%692
- KYC / verification12%534
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2015 | 2.14 |
| 2016 | 1.71 |
| 2017 | 1.57 |
| 2018 | 1.91 |
| 2019 | 2.17 |
| 2020 | 2.02 |
| 2021 | 3.65 |
| 2022 | 3.02 |
| 2023 | 1.63 |
| 2024 | 1.23 |
| 2025 | 1.15 |
| 2026 | 1.15 |
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 702 | 1.15 |
| 2025 | 0 | – | 689 | 1.15 |
| 2024 | 1 | – | 652 | 1.23 |
| 2023 | 1 | – | 456 | 1.63 |
| 2022 | 3 | – | 736 | 3.02 |
| 2021 | 1 | – | 1,065 | 3.65 |
| 2020 | 1 | – | 154 | 2.02 |
| 2019 | 0 | – | 82 | 2.17 |
| 2018 | 1 | – | 56 | 1.98 |
| 2017 | 2 | – | 41 | 1.63 |
| 2016 | 1 | – | 41 | 1.73 |
| 2015 | 1 | – | 28 | 2.25 |
| 2014 | 0 | – | 7 | – |
| 2012 | 0 | – | 4 | – |
| 2011 | 0 | – | 7 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 4,716 | – |
| Casino Guru | 7 | 4 | – |
| AskGamblers | 6 | – | – |
Block 11
Latest complaints and reviews
The newest records about William Hill Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Gambling limits
UnresolvedUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
- Complaint
Gambling limits
UnresolvedUnited Kingdom · Casino Guru
74 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about William Hill Casino in United Kingdom
What bonuses and promotions does William Hill Casino run in United Kingdom?
We read 8 live offers for United Kingdom on the William Hill Casino site itself.
Does William Hill Casino have a loyalty programme in United Kingdom?
Yes. Its loyalty programme for United Kingdom has 1 tier.
How many complaints and reviews about William Hill Casino come from players in United Kingdom?
4,733 of the 5,962 complaints and reviews about William Hill Casino come from players in United Kingdom. Across all its markets, 100 complaints have a known outcome, and 50% of them were resolved.
Who owns William Hill Casino?
William Hill Casino is operated by William Hill Global PLC and runs under the William Hill Affiliates affiliate programme.
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.




































