Casino profile

William Hill Casino

Player complaints and reviews about William Hill Casino, plus its operator (William Hill Affiliates), licences and welcome offers.

casino.williamhill.com

Capture of the William Hill Casino website

About

William Hill Casino belongs to the William Hill Affiliates affiliate programme. The site launched in 1998. It holds licences from Gibraltar Regulatory Authority, Malta Gaming Authority. The interface is in English. 8 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Hong Kong dollars. We list 4 welcome offers.

William Hill Casino is listed in 5 markets, among them Canada, Australia, Austria and Japan. On the William Hill Casino site for Finland, we found 2 promotions and a loyalty programme with 2 tiers.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Exclusive
William Hill Casino Bonuses
100% up to $300
Bonus
100%
Max bonus
$300
Min deposit
$10
Wagering
25x bonus
Wagering applies to the bonus amount.
200 EXTRA SPINS on Big Bass Splash
Free spins
200
Min deposit
£10
Wagering
10x
20 Bonus Spins at William Hill Casino
Min deposit
$30
Wagering
5x

Promotions

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Up to €300 in EXTRA Bonus
Back To Top
For customers in Great Britain, Northern Ireland, Jersey and Gibraltar, this website is operated by WHG (International) Limited, a company registered in Gibraltar at Suite 601/701 Europort, Europort Road, Gibraltar, GX11 1AA, with registered…
Terms
Up to €300 in EXTRA Bonus
Back To Top
For customers in Great Britain, Northern Ireland, Jersey and Gibraltar, this website is operated by WHG (International) Limited, a company registered in Gibraltar at Suite 601/701 Europort, Europort Road, Gibraltar, GX11 1AA, with registered company number 99191. For customers in Great Britain, WHG (International) Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39225. For customers located in Great Britain, Jersey, Northern Ireland and Gibraltar, WHG (International) Limited is further licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner. WHG (International) Limited is a registered I. B. A. S bookmaker. WHG (International) Limited is a wholly owned subsidiary of evoke PLC, a company registered in Gibraltar and listed on the London Stock Exchange. For customers outside Great Britain, Northern Ireland, the Republic of Ireland, Jersey and Gibraltar, this website is operated by William Hill Global PLC, a company registered in Malta (registration number C96298) with its registered office at Tagliaferro Business Centre, Level 8, High Street, Sliema SLM 1549, Malta. William Hill Global PLC holds licence MGA/CRP/121/2006-05 issued by the Malta Gaming Authority on 2 November 2020 and valid until 19 March 2028. For customers in the Republic of Ireland, this website is operated by WH Ireland Limited, a company registered in Gibraltar with its registered office at Suite 601/701 Europort, Europort Road, Gibraltar, GX11 1AA. WH Ireland Limited holds Remote Betting Licence GRAI-1096-RB-26-0001 issued by the Gambling Regulatory Authority of Ireland for the provision of its Sportsbook services. Its Casino and Poker services are operated under Remote Gaming Licence number 112, issued by the Gibraltar Licensing Authority and regulated by the Gibraltar Gambling Commissioner. Underage gambling is prohibited. Gambling can be harmful if not controlled. William Hill is committed to helping customers gamble safely. For information about the tools and support available to help you stay in control, including Parental Controls, please visit our Safer Gambling page. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. 19:38:53UK | © 1998-2026 WHG (International) Ltd.
Terms & Privacy
Terms & Conditions UK
Terms & Conditions Non-UK
Terms & Conditions Ireland
Privacy Policy
Rules
EU Accessibility Statement
GALAXY OF FUN
Back To Top
For customers in Great Britain, Northern Ireland, Jersey and Gibraltar, this website is operated by WHG (International) Limited, a company registered in Gibraltar at Suite 601/701 Europort, Europort Road, Gibraltar, GX11 1AA, with registered…
Terms
GALAXY OF FUN
Back To Top
For customers in Great Britain, Northern Ireland, Jersey and Gibraltar, this website is operated by WHG (International) Limited, a company registered in Gibraltar at Suite 601/701 Europort, Europort Road, Gibraltar, GX11 1AA, with registered company number 99191. For customers in Great Britain, WHG (International) Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39225. For customers located in Great Britain, Jersey, Northern Ireland and Gibraltar, WHG (International) Limited is further licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner. WHG (International) Limited is a registered I. B. A. S bookmaker. WHG (International) Limited is a wholly owned subsidiary of evoke PLC, a company registered in Gibraltar and listed on the London Stock Exchange. For customers outside Great Britain, Northern Ireland, the Republic of Ireland, Jersey and Gibraltar, this website is operated by William Hill Global PLC, a company registered in Malta (registration number C96298) with its registered office at Tagliaferro Business Centre, Level 8, High Street, Sliema SLM 1549, Malta. William Hill Global PLC holds licence MGA/CRP/121/2006-05 issued by the Malta Gaming Authority on 2 November 2020 and valid until 19 March 2028. For customers in the Republic of Ireland, this website is operated by WH Ireland Limited, a company registered in Gibraltar with its registered office at Suite 601/701 Europort, Europort Road, Gibraltar, GX11 1AA. WH Ireland Limited holds Remote Betting Licence GRAI-1096-RB-26-0001 issued by the Gambling Regulatory Authority of Ireland for the provision of its Sportsbook services. Its Casino and Poker services are operated under Remote Gaming Licence number 112, issued by the Gibraltar Licensing Authority and regulated by the Gibraltar Gambling Commissioner. Underage gambling is prohibited. Gambling can be harmful if not controlled. William Hill is committed to helping customers gamble safely. For information about the tools and support available to help you stay in control, including Parental Controls, please visit our Safer Gambling page. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. 19:38:53UK | © 1998-2026 WHG (International) Ltd.
Terms & Privacy
Terms & Conditions UK
Terms & Conditions Non-UK
Terms & Conditions Ireland
Privacy Policy
Rules
EU Accessibility Statement

Loyalty programme

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1
Exclusive
Games Global
Rising Rewards
Slot
Free Spin
Jackpot
Scatter Symbols
Multipliers
Wilds
Step into a dazzling world and see if you can land one of five jackpots in Rising Rewards™. Spell out BONUS on the reels to trigger the free spins feature, which could see multipliers of up to 15x. Will you get to spin the Jackpot Wheel for the chance to win up to 5,000x your stake? Rising Rewards™ is an online game with very high volatility. Looking for another dazzling slot? Check out Diamond Blitz. Suggested Games
£5,817. 93
2
£5,817. 63
Games Global
Rising Rewards
Slot
Free Spin
Jackpot
Scatter Symbols
Multipliers
Wilds
Step into a dazzling world and see if you can land one of five jackpots in Rising Rewards™. Spell out BONUS on the reels to trigger the free spins feature, which could see multipliers of up to 15x. Will you get to spin the Jackpot Wheel for the chance to win up to 5,000x your stake? Rising Rewards™ is an online game with very high volatility. Looking for another dazzling slot? Check out Diamond Blitz. Suggested Games
£5,818. 12

Player Intelligence

5,962 records

What players report about William Hill Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

105

50% resolved, of those with a known outcome

Total reviews

5,857

Across all review sites

Player rating

3.33 / 5

Trustpilot 1.2 · AskGamblers 2.9 · casino.ru 4.7 · Tribuna 4.5

GEO markets

Countries stated on 97% of records

William Hill Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about William Hill Casino, the way Player Intelligence PRO computes it.

Since 2008, players have posted 105 complaints and 5,857 reviews about William Hill Casino on 8 sites. In the 12 months to November 4, 2026, they filed 7 complaints and posted 1,027 reviews. Reviews are up 13% on the 12 months before (910). The average review rating fell from 1.18 to 1.17 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 20% of the 97 complaints with a labelled problem. Next come “Account blocked” (13%) and “Account closed” (10%). Complaints about “Withdrawal” make up 28% of those with a topic, against 29% across all brands.

Of the 100 complaints with a known outcome, 50% were resolved, against 59% across all brands. That puts William Hill Casino 1,572nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 48%.

Reviewers give William Hill Casino 2.03 out of 5 on average over 5,829 rated reviews, against 3.44 across all brands. 25% of the ratings are four or five stars, and 72% are one or two. The review sites’ own scores average 3.33 out of 5 across 4 sites. By that score, William Hill Casino ranks 1,877th of 4,286 rated casinos. Reviewers most often praise “Bonuses” (629 reviews), “Customer support” (464 reviews) and “Website & app” (386 reviews). The most common criticism concerns “Customer support” (1,542 reviews), “Fairness & RTP” (1,156 reviews) and “Withdrawals” (1,091 reviews).

The countries players state most often are United Kingdom (81%), Italy (8.3%) and Ireland (2.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about William Hill Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players disliked the extremely slow and frustrating withdrawal process, with one user reporting a withdrawal taking over 30 days despite proper documentation. Additionally, the overall quality of the platform was criticized for its limited game selection, low RTP on many games, and an outdated website design.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2008201020122014201620182020202220242026

Complaints count

Period	Value
2008	1
2009	0
2010	2
2011	1
2012	0
2013	3
2014	9
2015	6
2016	6
2017	5
2018	5
2019	11
2020	13
2021	4
2022	12
2023	5
2024	6
2025	9
2026	7

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay20%19
Account blocked13%13
Account closed10%10
Documents rejected or requested again10%10
Bonus not credited5.2%5
Self-exclusion5.2%5
Verification delay4.1%4
Refund4.1%4
Other problems28%27

Share of the 97 complaints with a labelled problem.complaints

Block 03

Share of complaints by category.complaints

Block 04

Complaint status

Resolved48%50
Unresolved48%50
Status we do not recognise yet4.8%5

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

William Hill Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

William Hill Casino against the market
Measure	William Hill Casino	All brands
Complaints resolved	50%	59%
Average review rating	2.03	3.44
Complaints per 100 reviews	1.8	26.4
Share of “Withdrawal” complaints	28%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

1,216

2011201220132014201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2011	7
2012	10
2013	16
2014	18
2015	44
2016	57
2017	56
2018	76
2019	114
2020	218
2021	1,216
2022	855
2023	572
2024	797
2025	909
2026	892

Block 07

Review stars

How the rated reviews split by star.

5 stars19%1,090
4 stars6.1%354
3 stars3.3%191
2 stars4.2%245
1 star68%3,949

Share of 5,829 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Bonuses11%629
Customer support8.3%464
Website & app6.9%386
Withdrawals5.8%321
Sportsbook5.6%310
Games3.4%189

Share of the 5,567 reviews that name at least one aspect.reviews

Criticised

Customer support28%1,542
Fairness & RTP21%1,156
Withdrawals20%1,091
Bonuses19%1,047
Account16%894
KYC / verification13%732

Share of the 5,567 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.25

2.73

2.32

1.89

1.8

2.09

2.23

1.94

3.43

2.84

1.62

1.23

1.18

2011201220132014201520162017201820192020202120222023202420252026

Rating history

Period	Value
2011	4
2012	4.25
2013	0
2014	2.73
2015	2.32
2016	1.89
2017	1.8
2018	2.09
2019	2.23
2020	1.94
2021	3.43
2022	2.84
2023	1.62
2024	1.23
2025	1.18
2026	1.18

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom81%4,733
Italy8.3%485
Ireland2.2%126
Spain2.1%120
United States1.5%89
Austria0.7%40
Canada0.5%30
Germany0.3%18
Sweden0.3%15
Netherlands0.2%13
Other countries2.4%141

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	7	–	892	1.18
2025	9	–	909	1.18
2024	6	–	797	1.23
2023	5	–	572	1.62
2022	12	75%	855	2.85
2021	4	–	1,216	3.43
2020	13	46%	218	1.94
2019	11	45%	114	2.23
2018	5	–	76	2.09
2017	5	–	56	1.8
2016	6	–	57	1.89
2015	6	–	44	2.32
2014	9	–	18	–
2013	3	–	16	–
2012	0	–	10	–
2011	1	–	7	–
2010	2	–	0	–
2008	1	–	0	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	5,741	1.2 / 5
AskGamblers	33	68	2.9 / 5
Casino Guru	40	10	–
CasinoReviews	24	–	–
latestcasinobonuses.bet	1	14	–
casino.ru	–	12	4.7 / 5
Tribuna	–	12	4.5 / 5
Casinomeister	7	–	–

Block 13

Latest complaints and reviews

The newest records about William Hill Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 3, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewNov 3, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ComplaintJul 21, 2026
Withdrawal delay
Resolved
Austria · Casino Guru
ComplaintJun 10, 2026
Account blocked
Unresolved
Austria · Casino Guru
ComplaintMay 23, 2026
Account closed
Unresolved
Italy · Casino Guru

93 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about William Hill Casino

Who owns William Hill Casino?

William Hill Casino is operated by William Hill Global PLC and runs under the William Hill Affiliates affiliate programme.

Is William Hill Casino licensed?

Yes. William Hill Casino holds 2 licences: Gibraltar Regulatory Authority, Malta Gaming Authority.

When was William Hill Casino founded?

William Hill Casino launched in 1998.

Which currencies does William Hill Casino accept?

Currencies listed for William Hill Casino: Australian dollars, Canadian dollars, Euros, Hong Kong dollars, Japanese yen, US dollars, Danish krone, Singapore dollars. Its site is available in one language: English.

What welcome bonuses does William Hill Casino offer?

4 welcome offers are listed for William Hill Casino. The first on the list is “William Hill Casino Bonuses”.

Which countries is William Hill Casino available in?

William Hill Casino is listed in 5 markets: Australia, Austria, Canada, Japan, Singapore.

What bonuses and promotions does William Hill Casino run in Finland?

We read 2 live offers for Finland on the William Hill Casino site itself.

Does William Hill Casino have a loyalty programme in Finland?

Yes. Its loyalty programme for Finland has 2 tiers.

What do players say about William Hill Casino?

Players have filed 105 complaints and written 5,857 reviews about William Hill Casino. Players rate William Hill Casino 3.33 out of 5 on average across the 4 sites that publish one.

What do players complain about most at William Hill Casino?

“Withdrawal delay” – 20% of the 97 complaints about William Hill Casino with a labelled problem. Followed by “Account blocked” (13%) and “Account closed” (10%).

Do players report withdrawal problems at William Hill Casino?

Withdrawals are the topic of 29 complaints about William Hill Casino: 28% of the 105 with a topic. The most common withdrawal problem is “Withdrawal delay” (66% of them). Of the withdrawal complaints with a known outcome, 48% were resolved.

Does William Hill Casino resolve player complaints?

50% of the 100 complaints about William Hill Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, William Hill Casino is 1,572nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about William Hill Casino?

Praised most: “Bonuses”, “Customer support” and “Website & app”. Criticised most: “Customer support”, “Fairness & RTP” and “Withdrawals”. 25% of the rated reviews give four or five stars, and 72% give one or two.

How many complaints has William Hill Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 7 complaints about William Hill Casino.

Where do William Hill Casino’s players come from?

The countries named most often in complaints and reviews about William Hill Casino are United Kingdom (81%), Italy (8.3%) and Ireland (2.2%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.