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Casino profile

UltraCasinoin Poland

Player reviews and complaints from independent sites, alongside the facts we have recorded about UltraCasino and its operator (PressEnter Partners).

ultracasino.com
ultracasino.com
Capture of the UltraCasino website

Profile

Website
ultracasino.com
Established
2020
Operator
PressEnter Partnersaffiliate programme
Company
BP Group Limited
Licences
Languages
  • English
  • French
  • German
  • Finnish
  • Norwegian
  • Polish
  • Spanish
Currencies
  • Euros
  • US dollars
  • Norwegian kroner
  • Canadian dollars
  • New Zealand dollars
  • Polish zlotys

About

UltraCasino is an online casino operating under the PressEnter Partners affiliate programme. The site launched in 2020. It holds a licence from Malta Gaming Authority. The interface is available in 7 languages, among them English, French, German, Finnish. Accounts can be held in 6 currencies — Euros, US dollars, Norwegian kroner, Canadian dollars. Our database holds 5 welcome offers.

What we collected for the Poland market on UltraCasino: 5 payment methods, among them AstroPay, Jeton, Mastercard, MiFinity. 5 live offers. 3 loyalty tiers.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

  1. 1

    Menedżer osobistych kont VIP​​

    Menedżer kont VIP zostanie przydzielony i będzie odpowiedzialny za zapewnianie najwyższego poziomu usług przez całą dobę.

  2. 2

    Spersonalizowane oferty​​

    Oferujemy wyjątkowe, dostosowane do Ciebie promocje i bonusy. Będziesz na bieżąco otrzymywać informacje o przyszłych ekscytujących wydarzeniach.​

  3. 3

    Szybsze wypłaty​​

    Zapewniamy Ci maksymalny komfort poprzez system do szybkich i priorytetowych wypłat oraz możliwość zgłaszania zapytań o płatności za pośrednictwem Twojego menedżera konta VIP.​

Payment methods

5 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Currency not stated on the page

  • AstroPay

    E-wallet

    —

  • Jeton

    E-wallet

    —

  • Mastercard

    Card

    —

  • MiFinity

    E-wallet

    —

  • Visa

    Card

    —

Player Intelligence

30 records

What players report about UltraCasino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

5

20% resolved, of those with a known outcome

Total reviews

25

Across all review sites

Player rating

1.15 / 5

Trustpilot 1.8 · AskGamblers 0.5

GEO markets

11

Countries stated on 67% of records

AI-generated summary of player reviews

Players disliked the bad customer service and the misleading withdrawal times, which are stated as 5 minutes but actually take a minimum of 24 hours. They also expressed frustration over restricted games that were accessible, leading to losses and concerns about getting their deposits back.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202320242025
Complaints count

Block 02

Complaint categories

  • Withdrawal40%2
  • KYC / verification20%1
  • Other20%1
  • Payments & refunds20%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Unresolved80%4
  • Resolved20%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.