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Casino profile

Twin Casino in Portugal

Player complaints and reviews about Twin Casino, plus its operator (R2D Partners), licences and welcome offers.

twin.com
twin.com
Capture of the Twin Casino website

Profile

Website
twin.com
Established
2017
Operator
R2D Partnersaffiliate programme
Company
Moonlite N.V.
Licences
Languages
  • English
  • Portuguese
  • French
  • Greek
  • Turkish
  • Russian
Currencies
  • Canadian dollars
  • Euros
  • Russian rubles
  • Bitcoin
  • Ethereum
  • Tether
  • Litecoin
  • Binance Coin
  • TRON
  • US dollars

About

On the Twin Casino site for Portugal, we found 19 tournaments.

Twin Casino belongs to the R2D Partners affiliate programme. The site launched in 2017. It holds licences from Curacao Gaming Control Board, Kahnawake Gaming Commission. The interface is available in 6 languages, including English, Portuguese, French, Greek. 10 account currencies are listed, including Canadian dollars, Euros, Russian rubles, Bitcoin. We list 2 welcome offers.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

19 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Portugal

61 records

61 of the 731 records about Twin Casino come from players who state they are in Portugal. The figures below are theirs alone; the casino page covers every market.

Total complaints

13

54% resolved, of those with a known outcome

Total reviews

48

Across all review sites

Player rating

3.79 / 5

48 ratings by these players

Share of all records

8.3%

of 731 about Twin Casino

What players in Portugal say about Twin Casino

Players in Portugal have filed 13 complaints and written 48 reviews about Twin Casino. That is 8.3% of the 731 records about it from every market. Complaints make up 21% of their records, against 16% across all markets. Their reviews rate it 3.79 out of 5 on average (48 ratings), against 4.07 across all markets. 25% of their rated reviews give one or two stars; across all markets the share is 19%.

The most common problem in their complaints is “Self-exclusion”: 23% of 13 complaints with a labelled problem (3.7% across all markets). 54% of their 13 complaints with a known outcome were resolved, against 68% across all markets. In the last 12 months: 3 complaints and 27 reviews.

A player counts as being in Portugal when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Twin Casino in Portugal, or compare the market with another one.

What the assistant can do
Portugal and all markets
FigurePortugalAll markets
Complaints among all records21%16%
Resolved, of complaints with a known outcome54%68%
Average review rating, out of 53.794.07
Reviews rated 1–2 stars25%19%
Self-exclusion, of labelled complaints23%3.7%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Self-exclusion23%3
  • Account not closed on request15%2
  • Withdrawal delay15%2
  • Account blocked7.7%1
  • Wagering terms7.7%1
  • Gambling limits7.7%1
  • Game malfunction7.7%1
  • Withdrawal refused7.7%1
  • Other problems7.7%1
Share of the 13 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Responsible gambling31%4
  • Withdrawal31%4
  • Account23%3
  • Bonus7.7%1
  • Technical7.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved54%7
  • Unresolved46%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars58%28
  • 4 stars10%5
  • 3 stars6.3%3
  • 2 stars2.1%1
  • 1 star23%11
Share of 48 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games17%6
  • Bonuses11%4
  • Withdrawals11%4
  • Website & app8.6%3
  • Customer support8.6%3
  • Deposits & payment methods5.7%2
Share of the 35 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals17%6
  • Fairness & RTP11%4
  • Trust & licence11%4
  • Account8.6%3
  • Bonuses8.6%3
  • KYC / verification8.6%3
Share of the 35 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–274.19
20255–15–
20245–5–
20230–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–46–
Casino Guru132–

Block 11

Latest complaints and reviews

The newest records about Twin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Portugal · Trustpilot

  • Review

    5.0 of 5 stars

    Portugal · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Portugal · Casino Guru

  • Complaint

    Withdrawal delay

    Unresolved

    Portugal · Casino Guru

  • Complaint

    Withdrawal refused

    Unresolved

    Portugal · Casino Guru

6 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Twin Casino in Portugal

Does Twin Casino run tournaments in Portugal?

Yes. The Twin Casino site for Portugal lists 19 tournaments.

How many complaints and reviews about Twin Casino come from players in Portugal?

61 of the 731 complaints and reviews about Twin Casino come from players in Portugal. Across all its markets, 106 complaints have a known outcome, and 68% of them were resolved.

Who owns Twin Casino?

Twin Casino is operated by Moonlite N.V. and runs under the R2D Partners affiliate programme.

Is Twin Casino licensed?

Yes. Twin Casino holds 2 licences: Curacao Gaming Control Board, Kahnawake Gaming Commission.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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