Casino profile

Captainsbet Casino

Player complaints and reviews about Captainsbet Casino, plus its operator (CaptainsBet Partners), licences and welcome offers.

captainsbet.com

Capture of the Captainsbet Casino website

About

Captainsbet Casino belongs to the CaptainsBet Partners affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: French, English, Portuguese, Spanish. 7 account currencies are listed, including Euros, Kenyan shillings, Brazilian reals, Ghanaian cedis. We list one welcome offer.

Captainsbet Casino is listed in 9 markets, among them France, Belgium, Spain and Portugal.

Licensee

The company that holds the Curaçao licence for Captainsbet Casino, as the licence register names it.

Legal name: Optim Development B.V.
Curaçao licence reference: OGL/2024/225/0601
Registration number (Curaçao Chamber of Commerce): 154511
Incorporated: 2020

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

30 Free Spins at Captainsbet Casino
Free spins
30
Min deposit
€20

Player Intelligence

27 records

What players report about Captainsbet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

80% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

4.0 / 5

Trustpilot 3.5 · Tribuna 4.5

GEO markets

Countries stated on 59% of records

Captainsbet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Captainsbet Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 6 complaints and 21 reviews about Captainsbet Casino on 4 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 18 reviews.

Reviewers give Captainsbet Casino 2.86 out of 5 on average over 21 rated reviews, against 3.44 across all brands. 29% of the ratings are four or five stars, and 43% are one or two. The review sites’ own scores average 4.0 out of 5 across 2 sites. By that score, Captainsbet Casino ranks 758th of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Captainsbet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

202120222023202420252026

Complaints count

Period	Value
2021	2
2022	1
2023	1
2024	1
2025	0
2026	1

Block 02

Complaint categories

Account33%2
Deposit33%2
Withdrawal33%2

Share of complaints by category.complaints

Block 03

Complaint status

Resolved67%4
Open17%1
Unresolved17%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

202120222023202420252026

Reviews count

Period	Value
2021	1
2022	1
2023	1
2024	0
2025	0
2026	18

Block 05

Review stars

How the rated reviews split by star.

5 stars24%5
4 stars4.8%1
3 stars29%6
2 stars19%4
1 star24%5

Share of 21 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.17

202120222023202420252026

Rating history

Period	Value
2021	1
2022	1
2023	1
2024	0
2025	0
2026	3.17

Block 07

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Portugal38%6
Kenya19%3
Spain13%2
Australia6.3%1
Chile6.3%1
Nigeria6.3%1
Russia6.3%1
Sweden6.3%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	1	–	18	–
2024	1	–	0	–
2023	1	–	1	–
2022	1	–	1	–
2021	2	–	1	–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Tribuna	–	10	4.5 / 5
Casino Guru	5	3	–
Trustpilot	–	8	3.5 / 5
AskGamblers	1	–	–

Block 10

Latest complaints and reviews

The newest records about Captainsbet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 30, 2026
2.0 of 5 stars
Tribuna
ReviewOct 22, 2026
1.0 of 5 stars
Portugal · Trustpilot
ComplaintOct 22, 2026
Account closed
Open
Portugal · Casino Guru
ComplaintApr 30, 2024
Withdrawal delay
Unresolved
Nigeria · Casino Guru
ComplaintAug 2, 2022
Account not closed on request
Resolved
Australia · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, Tribuna.

Questions about Captainsbet Casino

Who owns Captainsbet Casino?

Captainsbet Casino is operated by Optim Development B.V. and runs under the CaptainsBet Partners affiliate programme.

Is Captainsbet Casino licensed?

Yes. Captainsbet Casino holds a licence from Curacao Gaming Control Board.

When was Captainsbet Casino founded?

Captainsbet Casino launched in 2024.

Which currencies does Captainsbet Casino accept?

Currencies listed for Captainsbet Casino: Euros, Kenyan shillings, Brazilian reals, Ghanaian cedis, Tanzanian shillings, Ugandan shillings, Zambian kwachas. Its site is available in 4 languages: French, English, Portuguese, Spanish.

What welcome bonuses does Captainsbet Casino offer?

One welcome offer is listed for Captainsbet Casino. The first on the list is “30 Free Spins at Captainsbet Casino”.

Which countries is Captainsbet Casino available in?

Captainsbet Casino is listed in 9 markets: Belgium, Brazil, France, Ghana, Kenya, Portugal, Spain, Tanzania and 1 more.

What do players say about Captainsbet Casino?

Players have filed 6 complaints and written 21 reviews about Captainsbet Casino. Players rate Captainsbet Casino 4.0 out of 5 on average across the 2 sites that publish one.

How many complaints has Captainsbet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about Captainsbet Casino.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.