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Casino profile

Twin Casino

Player complaints and reviews about Twin Casino, plus its operator (R2D Partners), licences and welcome offers.

twin.com
twin.com
Capture of the Twin Casino website

Profile

Website
twin.com
Established
2017
Operator
R2D Partnersaffiliate programme
Company
Moonlite N.V.
Licences
Languages
  • English
  • Portuguese
  • French
  • Greek
  • Turkish
  • Russian
Currencies
  • Canadian dollars
  • Euros
  • Russian rubles
  • Bitcoin
  • Ethereum
  • Tether
  • Litecoin
  • Binance Coin
  • TRON
  • US dollars

About

Twin Casino belongs to the R2D Partners affiliate programme. The site launched in 2017. It holds licences from Curacao Gaming Control Board, Kahnawake Gaming Commission. The interface is available in 6 languages, including English, Portuguese, French, Greek. 10 account currencies are listed, including Canadian dollars, Euros, Russian rubles, Bitcoin. We list 2 welcome offers.

Twin Casino is listed in 5 markets, among them Canada, France, Belgium and Portugal. On the Twin Casino site for France, we found 27 promotions and 17 tournaments.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

27 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

17 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

731 records

What players report about Twin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

114

68% resolved, of those with a known outcome

Total reviews

617

Across all review sites

Player rating

4.01 / 5

Trustpilot 3.4 · AskGamblers 3.65 · casino.ru 4.7 · Tribuna 4.3

GEO markets

29

Countries stated on 76% of records

Twin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Twin Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 114 complaints and 617 reviews about Twin Casino on 8 sites. In the 12 months to November 5, 2026, they filed 24 complaints and posted 78 reviews. That is 20% more complaints than in the 12 months before (20). Reviews are up 4% on the 12 months before (75). The average review rating fell from 3.61 to 3.52 out of 5 year on year. Of the complaints with a known outcome, 56% were resolved in the last 12 months, against 45% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 29% of the 107 complaints with a labelled problem. Next come “Documents rejected or requested again” (16%) and “Deposit not credited” (10%). Complaints about “Withdrawal” make up 35% of those with a topic, against 29% across all brands.

Of the 106 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts Twin Casino 1,241st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 75%.

Reviewers give Twin Casino 4.07 out of 5 on average over 615 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 4.01 out of 5 across 4 sites. By that score, Twin Casino ranks 757th of 4,286 rated casinos. Reviewers most often praise “Games” (229 reviews), “Bonuses” (213 reviews) and “Customer support” (197 reviews). The most common criticism concerns “Withdrawals” (83 reviews), “KYC / verification” (47 reviews) and “Customer support” (43 reviews).

The countries players state most often are Germany (44%), Poland (11%) and Portugal (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Twin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Few areas consistently impress players, though payments receive marginally more positive feedback than negative. Customer support and bonuses, however, appear to be areas needing significant improvement based on user reviews.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay29%31
  • Documents rejected or requested again16%17
  • Deposit not credited10%11
  • Withdrawal refused6.5%7
  • Verification delay5.6%6
  • Account blocked4.7%5
  • Self-exclusion3.7%4
  • Account not closed on request2.8%3
  • Other problems21%23
Share of the 107 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal35%40
  • KYC / verification24%27
  • Account12%14
  • Deposit12%14
  • Bonus5.3%6
  • Responsible gambling4.4%5
  • Payments & refunds2.7%3
  • Technical2.7%3
  • Other0.9%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved63%72
  • Unresolved30%34
  • Open7%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Twin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Twin Casino against the market
MeasureTwin CasinoAll brands
Complaints resolved68%59%
Average review rating4.073.44
Complaints per 100 reviews18.526.4
Share of “Withdrawal” complaints35%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars67%410
  • 4 stars11%67
  • 3 stars3.9%24
  • 2 stars3.1%19
  • 1 star15%95
Share of 615 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games43%229
  • Bonuses40%213
  • Customer support37%197
  • Withdrawals34%182
  • Website & app20%109
  • Deposits & payment methods14%74
Share of the 534 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals16%83
  • KYC / verification8.8%47
  • Customer support8.1%43
  • Trust & licence6.9%37
  • Bonuses6%32
  • Fairness & RTP5.8%31
Share of the 534 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany44%246
  • Poland11%62
  • Portugal11%61
  • Sweden7.2%40
  • Canada4.5%25
  • Russia4.5%25
  • France4%22
  • New Zealand3.6%20
  • Greece1.6%9
  • Ireland1.3%7
  • Other countries7%39
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261950%753.57
20252238%743.69
20242685%332.0
20231567%18–
20221385%332.73
20219–523.79
20207–3154.8
20192–7–
20181–10–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4723.4 / 5
AskGamblers16503.65 / 5
Casino Guru5210–
latestcasinobonuses.bet2923–
casino.ru–494.7 / 5
Tribuna–134.3 / 5
forum-casino.com9––
CasinoReviews8––

Block 13

Latest complaints and reviews

The newest records about Twin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

20 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about Twin Casino

Who owns Twin Casino?

Twin Casino is operated by Moonlite N.V. and runs under the R2D Partners affiliate programme.

Is Twin Casino licensed?

Yes. Twin Casino holds 2 licences: Curacao Gaming Control Board, Kahnawake Gaming Commission.

When was Twin Casino founded?

Twin Casino launched in 2017.

Which currencies does Twin Casino accept?

Currencies listed for Twin Casino: Canadian dollars, Euros, Russian rubles, Bitcoin, Ethereum, Tether, Litecoin, Binance Coin and 2 more. Its site is available in 6 languages: English, Portuguese, French, Greek and 2 more.

What welcome bonuses does Twin Casino offer?

2 welcome offers are listed for Twin Casino. The first on the list is “100% up to €500 and 100 extra spins”, with a 25× wagering requirement.

Which countries is Twin Casino available in?

Twin Casino is listed in 5 markets: Belgium, Canada, France, Portugal, Russia.

What bonuses and promotions does Twin Casino run in France?

We read 27 live offers for France on the Twin Casino site itself.

Does Twin Casino run tournaments in France?

Yes. The Twin Casino site for France lists 17 tournaments.

What do players say about Twin Casino?

Players have filed 114 complaints and written 617 reviews about Twin Casino. Players rate Twin Casino 4.01 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Twin Casino?

“Withdrawal delay” – 29% of the 107 complaints about Twin Casino with a labelled problem. Followed by “Documents rejected or requested again” (16%) and “Deposit not credited” (10%).

Do players report withdrawal problems at Twin Casino?

Withdrawals are the topic of 40 complaints about Twin Casino: 35% of the 113 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them). Of the withdrawal complaints with a known outcome, 75% were resolved.

Does Twin Casino resolve player complaints?

68% of the 106 complaints about Twin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Twin Casino is 1,241st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Twin Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “KYC / verification” and “Customer support”. 78% of the rated reviews give four or five stars, and 19% give one or two.

How many complaints has Twin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 24 complaints about Twin Casino. That is 20% more than in the 12 months before, when there were 20.

Where do Twin Casino’s players come from?

The countries named most often in complaints and reviews about Twin Casino are Germany (44%), Poland (11%) and Portugal (11%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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