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Casino profile

Spin Samurai Casino in Canada

Player complaints and reviews about Spin Samurai Casino, plus its operator (Samurai Partners), licences and welcome offers.

spinsamurai.com
spinsamurai.com
Capture of the Spin Samurai Casino website

Profile

Website
spinsamurai.com
Established
2020
Operator
Samurai Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • Finnish
  • Norwegian
  • French
  • Polish
  • Japanese
  • Italian
  • Portuguese
  • Arabic
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • Norwegian kroner
  • Japanese yen
  • South African Rand
  • Polish zlotys
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Litecoin
  • New Zealand dollars

About

On the Spin Samurai Casino site for Canada, we found a loyalty programme with 3 tiers.

Spin Samurai Casino belongs to the Samurai Partners affiliate programme. The site launched in 2020. It holds a licence from Tobique Gaming Commission. The interface is available in 10 languages, including English, German, Finnish, Norwegian. 13 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 14 welcome offers.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    INSTANT VIP

    Make a first deposit of €2,000 or more to start enjoying VIP benefits immediately.

  2. 2

    TURNOVER

    Engage in our activities by playing, wagering, and withdrawing regularly to reach and maintain your VIP status.

  3. 3

    VIP TRANSFER

    Already a VIP at another casino? Simply share your VIP status details, and we’ll grant you VIP access at SpinSamurai right away!

Player complaints and reviews in Canada

29 records

29 of the 295 records about Spin Samurai Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

6

83% resolved, of those with a known outcome

Total reviews

23

Across all review sites

Player rating

4.22 / 5

23 ratings by these players

Share of all records

9.8%

of 295 about Spin Samurai Casino

What players in Canada say about Spin Samurai Casino

Players in Canada have filed 6 complaints and written 23 reviews about Spin Samurai Casino. That is 9.8% of the 295 records about it from every market. Complaints make up 21% of their records, against 24% across all markets. Their reviews rate it 4.22 out of 5 on average (23 ratings), against 3.76 across all markets. 13% of their rated reviews give one or two stars; across all markets the share is 23%.

The most common problem in their complaints is “Withdrawal delay”: 33% of 6 complaints with a labelled problem (29% across all markets). 83% of their 6 complaints with a known outcome were resolved, against 97% across all markets. In the last 12 months: 1 complaint and 17 reviews.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Spin Samurai Casino in Canada, or compare the market with another one.

What the assistant can do
Canada and all markets
FigureCanadaAll markets
Complaints among all records21%24%
Resolved, of complaints with a known outcome83%97%
Average review rating, out of 54.223.76
Reviews rated 1–2 stars13%23%
Withdrawal delay, of labelled complaints33%29%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal67%4
  • Bonus17%1
  • Deposit17%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved83%5
  • Unresolved17%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars61%14
  • 4 stars26%6
  • 1 star13%3
Share of 23 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Bonuses45%10
  • Games45%10
  • Withdrawals41%9
  • Customer support23%5
  • Website & app14%3
  • Fairness & RTP9.1%2
Share of the 22 reviews that name at least one aspect.reviews

Criticised

  • Website & app14%3
  • Withdrawals14%3
  • KYC / verification9.1%2
  • Account4.5%1
  • Bonuses4.5%1
  • Customer support4.5%1
Share of the 22 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2026
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–17–
20252–4–
20240–1–
20232–1–
20221–0–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–22–
Casino Guru51–
AskGamblers1––

Block 10

Latest complaints and reviews

The newest records about Spin Samurai Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Canada · Trustpilot

  • Review

    5.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Canada · AskGamblers

  • Complaint

    Bonus not credited

    Unresolved

    Canada · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    Canada · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Spin Samurai Casino in Canada

Does Spin Samurai Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 3 tiers.

How many complaints and reviews about Spin Samurai Casino come from players in Canada?

29 of the 295 complaints and reviews about Spin Samurai Casino come from players in Canada. Across all its markets, 72 complaints have a known outcome, and 97% of them were resolved.

Who owns Spin Samurai Casino?

Spin Samurai Casino is operated by Novatrix SRL and runs under the Samurai Partners affiliate programme.

Is Spin Samurai Casino licensed?

Yes. Spin Samurai Casino holds a licence from Tobique Gaming Commission.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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