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Casino profile

Ritzo Casino

Player complaints and reviews about Ritzo Casino, plus its operator (Samurai Partners), licences and welcome offers.

ritzo.com
ritzo.com
Capture of the Ritzo Casino website

Profile

Website
ritzo.com
Established
2024
Operator
Samurai Partnersaffiliate programme
Company
GBL Solutions N.V.
Licences
Languages
  • English
  • German
  • French
  • Norwegian
  • Finnish
  • Polish
  • Danish
  • Greek
  • Spanish
  • Italian
  • Hungarian
Currencies
  • Euros
  • Canadian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Polish zlotys
  • Australian dollars
  • Danish krone
  • Hungarian forints
  • Swiss francs
  • ADA
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin

About

Ritzo Casino belongs to the Samurai Partners affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 11 languages, including English, German, French, Norwegian. 15 account currencies are listed, including Euros, Canadian dollars, New Zealand dollars, Norwegian kroner. We list 16 welcome offers.

Ritzo Casino is listed in 14 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Ritzo Casino, as the licence register names it.

Legal name
GBL Solutions N.V.
Curaçao licence reference
OGL/2024/589/0556
Registration number (Curaçao Chamber of Commerce)
155090

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

16 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

181 records

What players report about Ritzo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

22

95% resolved, of those with a known outcome

Total reviews

159

Across all review sites

Player rating

3.6 / 5

Trustpilot 2.8 · AskGamblers 3.5 · Tribuna 4.5

GEO markets

22

Countries stated on 89% of records

Ritzo Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Ritzo Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 22 complaints and 159 reviews about Ritzo Casino on 6 sites. In the 12 months to November 5, 2026, they filed 14 complaints and posted 110 reviews. Reviews are up 144% on the 12 months before (45). The average review rating rose from 1.8 to 2.7 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 50% of the 20 complaints with a labelled problem. Next come “Account not closed on request” (10%) and “Bonus winnings confiscated” (10%). Complaints about “Withdrawal” make up 59% of those with a topic, against 29% across all brands.

Of the 21 complaints with a known outcome, 95% were resolved, against 59% across all brands. That puts Ritzo Casino 158th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 92%.

Reviewers give Ritzo Casino 2.46 out of 5 on average over 159 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 58% are one or two. The review sites’ own scores average 3.6 out of 5 across 3 sites. By that score, Ritzo Casino ranks 1,421st of 4,287 rated casinos. Reviewers most often praise “Games” (17 reviews), “Withdrawals” (17 reviews) and “Customer support” (13 reviews). The most common criticism concerns “Withdrawals” (64 reviews), “Customer support” (51 reviews) and “KYC / verification” (30 reviews).

The countries players state most often are Denmark (12%), Canada (9.9%) and Poland (9.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Ritzo Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay50%10
  • Account not closed on request10%2
  • Bonus winnings confiscated10%2
  • Verification delay5%1
  • Documents rejected or requested again5%1
  • Self-exclusion5%1
  • Game malfunction5%1
  • Withdrawal limits5%1
  • Other problems5%1
Share of the 20 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal59%13
  • Account9.1%2
  • Bonus9.1%2
  • KYC / verification9.1%2
  • Payments & refunds4.5%1
  • Responsible gambling4.5%1
  • Technical4.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved91%20
  • Open4.5%1
  • Unresolved4.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Ritzo Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Ritzo Casino against the market
MeasureRitzo CasinoAll brands
Complaints resolved95%59%
Average review rating2.463.44
Complaints per 100 reviews13.826.4
Share of “Withdrawal” complaints59%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars25%40
  • 4 stars8.2%13
  • 3 stars8.2%13
  • 2 stars5%8
  • 1 star53%85
Share of 159 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games13%17
  • Withdrawals13%17
  • Customer support9.6%13
  • KYC / verification7.4%10
  • Website & app7.4%10
  • Bonuses5.9%8
Share of the 136 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals47%64
  • Customer support38%51
  • KYC / verification22%30
  • Trust & licence17%23
  • Bonuses15%21
  • Fairness & RTP8.8%12
Share of the 136 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Denmark12%19
  • Canada9.9%16
  • Poland9.3%15
  • Sweden9.3%15
  • Australia8.7%14
  • Germany8.7%14
  • Austria8.1%13
  • Greece5.6%9
  • Spain5%8
  • Italy3.7%6
  • Other countries20%32
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202614100%1042.8
20254–481.75
20244–7–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1342.8 / 5
Casino Guru197–
Tribuna–164.5 / 5
AskGamblers213.5 / 5
Casinomeister1––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Ritzo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    5.0 of 5 stars

    Australia · Trustpilot

  • Complaint

    Withdrawal delay

    Open

    Germany · Casino Guru

  • Complaint

    Documents rejected or requested again

    Resolved

    Greece · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Austria · Casino Guru

22 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Ritzo Casino

Who owns Ritzo Casino?

Ritzo Casino is operated by GBL Solutions N.V. and runs under the Samurai Partners affiliate programme.

Is Ritzo Casino licensed?

Yes. Ritzo Casino holds a licence from Curacao Gaming Control Board.

When was Ritzo Casino founded?

Ritzo Casino launched in 2024.

Which currencies does Ritzo Casino accept?

Currencies listed for Ritzo Casino: Euros, Canadian dollars, New Zealand dollars, Norwegian kroner, Polish zlotys, Australian dollars, Danish krone, Hungarian forints and 7 more. Its site is available in 11 languages: English, German, French, Norwegian and 7 more.

What welcome bonuses does Ritzo Casino offer?

16 welcome offers are listed for Ritzo Casino. The first on the list is “125% up to C$3,000 and 50 extra spins”, with a 45× wagering requirement.

Which countries is Ritzo Casino available in?

Ritzo Casino is listed in 14 markets: Australia, Austria, Belgium, Canada, Finland, France, Germany, Hungary and 6 more.

What do players say about Ritzo Casino?

Players have filed 22 complaints and written 159 reviews about Ritzo Casino. Players rate Ritzo Casino 3.6 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Ritzo Casino?

“Withdrawal delay” – 50% of the 20 complaints about Ritzo Casino with a labelled problem. Followed by “Account not closed on request” (10%) and “Bonus winnings confiscated” (10%).

Do players report withdrawal problems at Ritzo Casino?

Withdrawals are the topic of 13 complaints about Ritzo Casino: 59% of the 22 with a topic. The most common withdrawal problem is “Withdrawal delay” (77% of them). Of the withdrawal complaints with a known outcome, 92% were resolved.

Does Ritzo Casino resolve player complaints?

95% of the 21 complaints about Ritzo Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Ritzo Casino is 158th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Ritzo Casino?

Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 33% of the rated reviews give four or five stars, and 58% give one or two.

How many complaints has Ritzo Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 14 complaints about Ritzo Casino.

Where do Ritzo Casino’s players come from?

The countries named most often in complaints and reviews about Ritzo Casino are Denmark (12%), Canada (9.9%) and Poland (9.3%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Ritzo Casino, and ones players rate about the same.