igamingcpo.com

Casino profile

Spin Samurai Casino

Player complaints and reviews about Spin Samurai Casino, plus its operator (Samurai Partners), licences and welcome offers.

spinsamurai.com
spinsamurai.com
Capture of the Spin Samurai Casino website

Profile

Website
spinsamurai.com
Established
2020
Operator
Samurai Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • Finnish
  • Norwegian
  • French
  • Polish
  • Japanese
  • Italian
  • Portuguese
  • Arabic
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • Norwegian kroner
  • Japanese yen
  • South African Rand
  • Polish zlotys
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Litecoin
  • New Zealand dollars

About

Spin Samurai Casino belongs to the Samurai Partners affiliate programme. The site launched in 2020. It holds a licence from Tobique Gaming Commission. The interface is available in 10 languages, including English, German, Finnish, Norwegian. 13 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 14 welcome offers.

Spin Samurai Casino is listed in 15 markets, among them Canada, Germany, France and Belgium. On the Spin Samurai Casino site for Australia, we found 12 tournaments.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

12 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

295 records

What players report about Spin Samurai Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

72

97% resolved, of those with a known outcome

Total reviews

223

Across all review sites

Player rating

4.15 / 5

AskGamblers 4.2 · Trustpilot 4.1

GEO markets

26

Countries stated on 55% of records

Spin Samurai Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spin Samurai Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 72 complaints and 223 reviews about Spin Samurai Casino on 5 sites. In the 12 months to November 5, 2026, they filed 4 complaints and posted 51 reviews. That is 60% fewer complaints than in the 12 months before (10). Reviews are up 122% on the 12 months before (23). The average review rating rose from 2.13 to 3.89 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 29% of the 68 complaints with a labelled problem. Next come “Withdrawal refused” (25%) and “Verification delay” (10%). Complaints about “Withdrawal” make up 55% of those with a topic, against 29% across all brands.

Of the 72 complaints with a known outcome, 97% were resolved, against 59% across all brands. That puts Spin Samurai Casino 97th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Spin Samurai Casino 3.76 out of 5 on average over 223 rated reviews, against 3.44 across all brands. 72% of the ratings are four or five stars, and 23% are one or two. The review sites’ own scores average 4.15 out of 5 across 2 sites. By that score, Spin Samurai Casino ranks 590th of 4,286 rated casinos. Reviewers most often praise “Games” (110 reviews), “Bonuses” (83 reviews) and “Customer support” (71 reviews). The most common criticism concerns “Bonuses” (44 reviews), “Customer support” (40 reviews) and “Withdrawals” (31 reviews).

The countries players state most often are Australia (43%), Canada (18%) and Brazil (6.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Spin Samurai Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players disliked the lengthy withdrawal process, experiencing delays and unfulfilled promises regarding their winnings. Additionally, they found the support staff to be rude and disrespectful, contributing to a negative overall experience.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay29%20
  • Withdrawal refused25%17
  • Verification delay10%7
  • Deposit not credited5.9%4
  • Documents rejected or requested again5.9%4
  • Bonus not credited4.4%3
  • Deposit refund2.9%2
  • Bonus winnings confiscated1.5%1
  • Other problems15%10
Share of the 68 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal55%39
  • KYC / verification15%11
  • Bonus8.5%6
  • Deposit8.5%6
  • Other4.2%3
  • Payments & refunds2.8%2
  • Responsible gambling2.8%2
  • Customer support1.4%1
  • Technical1.4%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved97%70
  • Unresolved2.8%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Spin Samurai Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Spin Samurai Casino against the market
MeasureSpin Samurai CasinoAll brands
Complaints resolved97%59%
Average review rating3.763.44
Complaints per 100 reviews32.326.4
Share of “Withdrawal” complaints55%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars57%127
  • 4 stars15%34
  • 3 stars4.5%10
  • 2 stars1.3%3
  • 1 star22%49
Share of 223 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games51%110
  • Bonuses39%83
  • Customer support33%71
  • Website & app29%61
  • Withdrawals27%57
  • Deposits & payment methods12%26
Share of the 214 reviews that name at least one aspect.reviews

Criticised

  • Bonuses21%44
  • Customer support19%40
  • Withdrawals14%31
  • Website & app11%23
  • Deposits & payment methods7.5%16
  • Fairness & RTP5.6%12
Share of the 214 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia43%69
  • Canada18%29
  • Brazil6.2%10
  • New Zealand4.3%7
  • Germany3.7%6
  • Poland3.1%5
  • Austria1.9%3
  • Switzerland1.9%3
  • Finland1.9%3
  • France1.9%3
  • Other countries14%23
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–503.96
20251292%282.09
20241191%282.82
202315100%8–
202215100%273.72
202115100%814.47
20201–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers171194.2 / 5
Trustpilot–944.1 / 5
Casino Guru5010–
CasinoReviews3––
Casinomeister2––

Block 13

Latest complaints and reviews

The newest records about Spin Samurai Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Ireland · Trustpilot

  • Review

    5.0 of 5 stars

    Finland · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    AskGamblers

  • Complaint

    Withdrawal refused

    Resolved

    Canada · AskGamblers

  • Complaint

    Withdrawal refused

    Resolved

    Austria · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Spin Samurai Casino

Who owns Spin Samurai Casino?

Spin Samurai Casino is operated by Novatrix SRL and runs under the Samurai Partners affiliate programme.

Is Spin Samurai Casino licensed?

Yes. Spin Samurai Casino holds a licence from Tobique Gaming Commission.

When was Spin Samurai Casino founded?

Spin Samurai Casino launched in 2020.

Which currencies does Spin Samurai Casino accept?

Currencies listed for Spin Samurai Casino: Euros, US dollars, Canadian dollars, Australian dollars, Norwegian kroner, Japanese yen, South African Rand, Polish zlotys and 5 more. Its site is available in 10 languages: English, German, Finnish, Norwegian and 6 more.

What welcome bonuses does Spin Samurai Casino offer?

14 welcome offers are listed for Spin Samurai Casino. The first on the list is “20 FREE SPINS on Bonanza Trillion”, with a 45× wagering requirement.

Which countries is Spin Samurai Casino available in?

Spin Samurai Casino is listed in 15 markets: Australia, Austria, Belgium, Canada, Finland, France, Germany, Italy and 7 more.

Does Spin Samurai Casino run tournaments in Australia?

Yes. The Spin Samurai Casino site for Australia lists 12 tournaments.

What do players say about Spin Samurai Casino?

Players have filed 72 complaints and written 223 reviews about Spin Samurai Casino. Players rate Spin Samurai Casino 4.15 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Spin Samurai Casino?

“Withdrawal delay” – 29% of the 68 complaints about Spin Samurai Casino with a labelled problem. Followed by “Withdrawal refused” (25%) and “Verification delay” (10%).

Do players report withdrawal problems at Spin Samurai Casino?

Withdrawals are the topic of 39 complaints about Spin Samurai Casino: 55% of the 71 with a topic. The most common withdrawal problem is “Withdrawal delay” (51% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Spin Samurai Casino resolve player complaints?

97% of the 72 complaints about Spin Samurai Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spin Samurai Casino is 97th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Spin Samurai Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Bonuses”, “Customer support” and “Withdrawals”. 72% of the rated reviews give four or five stars, and 23% give one or two.

How many complaints has Spin Samurai Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 4 complaints about Spin Samurai Casino. That is 60% fewer than in the 12 months before, when there were 10.

Where do Spin Samurai Casino’s players come from?

The countries named most often in complaints and reviews about Spin Samurai Casino are Australia (43%), Canada (18%) and Brazil (6.2%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Spin Samurai Casino, and ones players rate about the same.