100% up to €100
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €10
- Wagering
- 35x bonus
- Max bet
- €8
Wagering applies to the bonus amount.
Casino profile
Spin Palace Casino
Player complaints and reviews about Spin Palace Casino, plus its operator (Super Partners), licences and welcome offers.
spinpalace.com
Profile
- Website
- spinpalace.com
- Established
- 2001
- Operator
- Super Partnersaffiliate programme
- Company
- Baytree Alderney Limited
- Languages
- Arabic
- English
- Finnish
- German
- Italian
- Japanese
- Norwegian
- Polish
- Portuguese
- Spanish
- French
- Greek
- Russian
- Turkish
- Lithuanian
- Latvian
- Currencies
- Canadian dollars
- Czech Republic korunas
- Euros
- British pounds sterling
- Norwegian kroner
- New Zealand dollars
- US dollars
- Japanese yen
- Malaysian ringgits
- South Korean won
- Thai baht
- Polish zlotys
- Russian rubles
- Mexican pesos
- Chilean pesos
- Argentine pesos
- Brazilian reals
- Indian rupees Show more
About
Spin Palace Casino belongs to the Super Partners affiliate programme. The site launched in 2001. It holds licences from Alderney Gambling Control Commission, Kahnawake Gaming Commission. The interface is available in 16 languages, including Arabic, English, Finnish, German. 18 account currencies are listed, including Canadian dollars, Czech Republic korunas, Euros, British pounds sterling. We list 4 welcome offers.
Spin Palace Casino is listed in 25 markets, among them Canada, Germany, France and Belgium. The registration form for Finland has 14 fields, including country, e-mail, password, country code, phone and first name.
Markets
This brand is listed in 25 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €300, 2nd Deposit Bonus at Spin Palace Casino
- Bonus
- 100%
- Max bonus
- €300
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to €300, 3rd Deposit Bonus at Spin Palace Casino
- Bonus
- 100%
- Max bonus
- €300
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to €400, 1st Deposit Bonus at Spin Palace Casino
- Bonus
- 100%
- Max bonus
- €400
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
Sign-up requirements
14 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Registration
- CountryÅland Islands · Albania · Algeria · Angola … +8
- Password
- Country code+358 Åland Islands · +355 Albania · +213 Algeria · +244 Angola … +8
- Phone
- First name
- Last name
- Date of birth
- GenderMale · Female
- Currency
- Address
- Address
- City
- Region
Player Intelligence
245 records
What players report about Spin Palace Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
76
42% resolved, of those with a known outcome
Total reviews
169
Across all review sites
Player rating
3.36 / 5
Trustpilot 1.7 · AskGamblers 2.65 · casino.ru 4.7 · Tribuna 4.4
GEO markets
20
Countries stated on 50% of records
Spin Palace Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Spin Palace Casino, the way Player Intelligence PRO computes it.
Since 2006, players have posted 76 complaints and 169 reviews about Spin Palace Casino on 9 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 25 reviews. Reviews are up 56% on the 12 months before (16).
The problem players report most often is “Withdrawal delay”: 30% of the 71 complaints with a labelled problem. Next come “Account blocked” (11%) and “Withdrawal refused” (9.9%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.
Of the 57 complaints with a known outcome, 42% were resolved, against 59% across all brands. That puts Spin Palace Casino 1,707th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 39%.
Reviewers give Spin Palace Casino 2.28 out of 5 on average over 157 rated reviews, against 3.44 across all brands. 31% of the ratings are four or five stars, and 60% are one or two. The review sites’ own scores average 3.36 out of 5 across 4 sites. By that score, Spin Palace Casino ranks 1,841st of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (32 reviews), “Games” (29 reviews) and “Bonuses” (19 reviews). The most common criticism concerns “Withdrawals” (55 reviews), “Customer support” (48 reviews) and “Trust & licence” (47 reviews).
The countries players state most often are Canada (38%), Brazil (18%) and New Zealand (15%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Spin Palace Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
12
20062008201020122014201620182020202220242026
| Period | Value |
|---|---|
| 2006 | 1 |
| 2007 | 1 |
| 2008 | 1 |
| 2009 | 5 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 1 |
| 2013 | 3 |
| 2014 | 5 |
| 2015 | 4 |
| 2016 | 2 |
| 2017 | 10 |
| 2018 | 8 |
| 2019 | 12 |
| 2020 | 4 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 4 |
| 2024 | 7 |
| 2025 | 0 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay30%21
- Account blocked11%8
- Withdrawal refused9.9%7
- Documents rejected or requested again5.6%4
- Account closed4.2%3
- Bonus winnings confiscated4.2%3
- Bonus not credited4.2%3
- Wagering terms4.2%3
- Other problems27%19
Block 03
Complaint categories
- Withdrawal44%33
- Account19%14
- Bonus12%9
- KYC / verification6.7%5
- Other6.7%5
- Deposit5.3%4
- Payments & refunds4%3
- Technical2.7%2
Block 04
Complaint status
- Unresolved43%33
- Resolved32%24
- Open18%14
- Status we do not recognise yet6.6%5
Block 05
Spin Palace Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Spin Palace Casino | All brands |
|---|---|---|
| Complaints resolved | 42% | 59% |
| Average review rating | 2.28 | 3.44 |
| Complaints per 100 reviews | 45 | 26.4 |
| Share of “Withdrawal” complaints | 44% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
27
2008201020122014201620182020202220242026
| Period | Value |
|---|---|
| 2008 | 1 |
| 2009 | 0 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 2 |
| 2013 | 6 |
| 2014 | 5 |
| 2015 | 8 |
| 2016 | 8 |
| 2017 | 14 |
| 2018 | 11 |
| 2019 | 21 |
| 2020 | 27 |
| 2021 | 12 |
| 2022 | 5 |
| 2023 | 4 |
| 2024 | 5 |
| 2025 | 18 |
| 2026 | 22 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars23%36
- 4 stars7.6%12
- 3 stars9.6%15
- 2 stars5.7%9
- 1 star54%85
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals20%32
- Games18%29
- Bonuses12%19
- Customer support12%19
- Website & app6.9%11
- KYC / verification3.1%5
Criticised
- Withdrawals34%55
- Customer support30%48
- Trust & licence29%47
- Bonuses19%30
- Fairness & RTP13%21
- Account13%20
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
5
5
4
3.25
2.13
3.19
1.72
1.82
1.78
1.67
1.2
1.75
2.5
2.28
2.64
2008200920102011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2008 | 4 |
| 2009 | 0 |
| 2010 | 0 |
| 2011 | 0 |
| 2012 | 5 |
| 2013 | 5 |
| 2014 | 4 |
| 2015 | 3.25 |
| 2016 | 2.13 |
| 2017 | 3.19 |
| 2018 | 1.72 |
| 2019 | 1.82 |
| 2020 | 1.78 |
| 2021 | 1.67 |
| 2022 | 1.2 |
| 2023 | 1.75 |
| 2024 | 2.5 |
| 2025 | 2.28 |
| 2026 | 2.64 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada38%46
- Brazil18%22
- New Zealand15%18
- United States5.7%7
- United Kingdom4.9%6
- Australia2.5%3
- Germany2.5%3
- Bangladesh1.6%2
- Chile1.6%2
- Peru1.6%2
- Other countries9%11
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 22 | 2.64 |
| 2025 | 0 | – | 18 | – |
| 2024 | 7 | – | 5 | – |
| 2023 | 4 | – | 4 | – |
| 2022 | 2 | – | 5 | – |
| 2021 | 5 | – | 12 | – |
| 2020 | 4 | – | 27 | 1.78 |
| 2019 | 12 | 33% | 21 | – |
| 2018 | 8 | – | 11 | – |
| 2017 | 10 | 10% | 14 | – |
| 2016 | 2 | – | 8 | – |
| 2015 | 4 | – | 8 | – |
| 2014 | 5 | – | 5 | – |
| 2013 | 3 | – | 6 | – |
| 2012 | 1 | – | 2 | – |
| 2009 | 5 | – | 0 | – |
| 2008 | 1 | – | 1 | – |
| 2007 | 1 | – | 0 | – |
| 2006 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 86 | 1.7 / 5 |
| AskGamblers | 25 | 56 | 2.65 / 5 |
| Reclame Aqui | 17 | 4 | – |
| Casinomeister | 13 | – | – |
| latestcasinobonuses.bet | 3 | 8 | – |
| Tribuna | – | 11 | 4.4 / 5 |
| Casino Guru | 9 | 1 | – |
| CasinoReviews | 9 | – | – |
| casino.ru | – | 3 | 4.7 / 5 |
Block 13
Latest complaints and reviews
The newest records about Spin Palace Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
New Zealand · Trustpilot
- Review
2.0 of 5 stars
- Complaint
Withdrawal delay
ResolvedParaguay · Casino Guru
- Complaint
Withdrawal delay
OpenBrazil · Reclame Aqui
- Complaint
Withdrawal refused
OpenBrazil · Reclame Aqui
3 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.
Questions about Spin Palace Casino
Who owns Spin Palace Casino?
Spin Palace Casino is operated by Baytree Alderney Limited and runs under the Super Partners affiliate programme.
Is Spin Palace Casino licensed?
Yes. Spin Palace Casino holds 2 licences: Alderney Gambling Control Commission, Kahnawake Gaming Commission.
When was Spin Palace Casino founded?
Spin Palace Casino launched in 2001.
Which currencies does Spin Palace Casino accept?
Currencies listed for Spin Palace Casino: Canadian dollars, Czech Republic korunas, Euros, British pounds sterling, Norwegian kroner, New Zealand dollars, US dollars, Japanese yen and 10 more. Its site is available in 16 languages: Arabic, English, Finnish, German and 12 more.
What welcome bonuses does Spin Palace Casino offer?
4 welcome offers are listed for Spin Palace Casino. The first on the list is “100% up to €100”, with a 35× wagering requirement.
Which countries is Spin Palace Casino available in?
Spin Palace Casino is listed in 25 markets: Argentina, Belgium, Brazil, Canada, Chile, Czechia, Finland, France and 17 more.
What does Spin Palace Casino ask for at registration in Finland?
The Spin Palace Casino registration form for Finland has 14 fields, including country, e-mail, password, country code, phone, first name, last name, date of birth and 5 more.
What do players say about Spin Palace Casino?
Players have filed 76 complaints and written 169 reviews about Spin Palace Casino. Players rate Spin Palace Casino 3.36 out of 5 on average across the 4 sites that publish one.
What do players complain about most at Spin Palace Casino?
“Withdrawal delay” – 30% of the 71 complaints about Spin Palace Casino with a labelled problem. Followed by “Account blocked” (11%) and “Withdrawal refused” (9.9%).
Do players report withdrawal problems at Spin Palace Casino?
Withdrawals are the topic of 33 complaints about Spin Palace Casino: 44% of the 75 with a topic. The most common withdrawal problem is “Withdrawal delay” (64% of them). Of the withdrawal complaints with a known outcome, 39% were resolved.
Does Spin Palace Casino resolve player complaints?
42% of the 57 complaints about Spin Palace Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spin Palace Casino is 1,707th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Spin Palace Casino?
Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 31% of the rated reviews give four or five stars, and 60% give one or two.
How many complaints has Spin Palace Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Spin Palace Casino.
Where do Spin Palace Casino’s players come from?
The countries named most often in complaints and reviews about Spin Palace Casino are Canada (38%), Brazil (18%) and New Zealand (15%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with Spin Palace Casino, and ones players rate about the same.
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