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Casino profile

Hugo Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Hugo Casino and its operator (Kawaii Partners).

hugocasino.com
hugocasino.com
Capture of the Hugo Casino website

Profile

Website
hugocasino.com
Established
2023
Operator
Kawaii Partnersaffiliate programme
Company
GBL Solutions N.V.
Licences
Languages
  • English
  • French
  • German
  • Polish
  • Greek
  • Hungarian
  • Finnish
  • Norwegian
  • Italian
  • Danish
  • Czech
Currencies
  • Euros
  • Canadian dollars
  • Danish krone
  • Australian dollars
  • Polish zlotys
  • Norwegian kroner
  • Swiss francs
  • New Zealand dollars
  • Hungarian forints
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • ADA
  • Litecoin

About

Hugo Casino is an online casino operating under the Kawaii Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 11 languages, among them English, French, German, Polish. Accounts can be held in 15 currencies — Euros, Canadian dollars, Danish krone, Australian dollars. Our database holds 9 welcome offers.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

334 records

What players report about Hugo Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

18

88% resolved, of those with a known outcome

Total reviews

316

Across all review sites

Player rating

3.38 / 5

Trustpilot 2.8 · AskGamblers 2.45 · Tribuna 4.9

GEO markets

30

Countries stated on 91% of records

AI-generated summary of player reviews

Players appreciate the variety of games and good bonuses available on the site. The user-friendly interface and multiple payment methods are also highlighted positively.

Many players are frustrated with the slow and ineffective customer service, particularly the live chat and email response times. There are serious concerns regarding the withdrawal process, with reports of cancellations and delays that lead players to feel the site is fraudulent.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
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202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal39%7
  • Account28%5
  • KYC / verification11%2
  • Deposit5.6%1
  • Other5.6%1
  • Customer support5.6%1
  • Bonus5.6%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved78%14
  • Open11%2
  • Unresolved11%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
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202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, Tribuna.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.