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Casino profile

Spin Casino

Player complaints and reviews about Spin Casino, plus its operator (Super Partners), licences and welcome offers.

spincasino.com
Capture of the Spin Casino website

About

Spin Casino belongs to the Super Partners affiliate programme. The site launched in 2019. It holds licences from Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission, Kahnawake Gaming Commission, Malta Gaming Authority. The interface is available in 13 languages, including English, French, German, Portuguese. 21 account currencies are listed, including Euros, US dollars, Canadian dollars, British pounds sterling. We list 7 welcome offers.

Spin Casino is listed in 21 markets, among them Canada, Germany, France and Belgium. On the Spin Casino site for Brazil, we found 7 promotions. The registration form for Brazil has 6 fields: country, username, password, e-mail, country code and phone.

Markets

This brand is listed in 21 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

6 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. CountryÅland Islands · Albania · Algeria · Angola … +8
  2. Username
  3. Password
  4. E-mail
  5. Country code+358 Åland Islands · +355 Albania · +213 Algeria · +244 Angola … +8
  6. Phone

Player Intelligence

2,403 records

What players report about Spin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

71

51% resolved, of those with a known outcome

Total reviews

2,332

Across all review sites

Player rating

3.3 / 5

Trustpilot 3.7 · AskGamblers 1.9 · Tribuna 4.3

GEO markets

36

Countries stated on 97% of records

Spin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spin Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 71 complaints and 2,332 reviews about Spin Casino on 6 sites. In the 12 months to November 4, 2026, they filed 10 complaints and posted 226 reviews. Reviews are down 88% on the 12 months before (1,922). The average review rating fell from 4.2 to 2.39 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 50% of the 64 complaints with a labelled problem. Next come “Withdrawal refused” (9.4%) and “Account blocked” (7.8%). Complaints about “Withdrawal” make up 61% of those with a topic, against 29% across all brands.

Of the 70 complaints with a known outcome, 51% were resolved, against 59% across all brands. That puts Spin Casino 1,561st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 53%.

Reviewers give Spin Casino 3.8 out of 5 on average over 2,332 rated reviews, against 3.44 across all brands. 68% of the ratings are four or five stars, and 24% are one or two. The review sites’ own scores average 3.3 out of 5 across 3 sites. By that score, Spin Casino ranks 1,891st of 4,286 rated casinos. Reviewers most often praise “Games” (605 reviews), “Bonuses” (289 reviews) and “Withdrawals” (263 reviews). The most common criticism concerns “Withdrawals” (282 reviews), “Bonuses” (271 reviews) and “Fairness & RTP” (225 reviews).

The countries players state most often are Canada (58%), New Zealand (36%) and United Kingdom (1.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Spin Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players disliked the lengthy and frustrating withdrawal process, often feeling ignored by customer support. Many expressed concerns about being cheated and the lack of interesting games, with some reporting issues with withheld winnings.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay50%32
  • Withdrawal refused9.4%6
  • Account blocked7.8%5
  • Account closed7.8%5
  • Deposit not credited3.1%2
  • Documents rejected or requested again3.1%2
  • Missing funds3.1%2
  • Withdrawal fees3.1%2
  • Other problems13%8
Share of the 64 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal61%43
  • Account15%11
  • Payments & refunds7%5
  • KYC / verification5.6%4
  • Bonus2.8%2
  • Deposit2.8%2
  • Other1.4%1
  • Responsible gambling1.4%1
  • Customer support1.4%1
  • Technical1.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved51%36
  • Unresolved48%34
  • Status we do not recognise yet1.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Spin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Spin Casino against the market
MeasureSpin CasinoAll brands
Complaints resolved51%59%
Average review rating3.83.44
Complaints per 100 reviews326.4
Share of “Withdrawal” complaints61%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars56%1,299
  • 4 stars12%284
  • 3 stars8.4%197
  • 2 stars4.2%97
  • 1 star20%455
Share of 2,332 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games32%605
  • Bonuses16%289
  • Withdrawals14%263
  • Website & app12%228
  • Customer support6.5%122
  • Deposits & payment methods5%94
Share of the 1,864 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals15%282
  • Bonuses15%271
  • Fairness & RTP12%225
  • Customer support12%223
  • Trust & licence5.2%97
  • Website & app3.9%72
Share of the 1,864 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Canada58%1,351
  • New Zealand36%849
  • United Kingdom1.5%35
  • United States0.7%17
  • France0.6%14
  • Ireland0.3%7
  • Australia0.3%6
  • India0.2%5
  • Mexico0.2%5
  • Chile0.2%4
  • Other countries1.7%39
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261060%1612.23
20251050%1,9814.16
20241573%821.27
20238–531.51
20229–381.37
20216–8–
20209–8–
20193–1–
20151–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2,2973.7 / 5
AskGamblers27181.9 / 5
Casino Guru341–
Tribuna–164.3 / 5
CasinoReviews8––
Casinomeister2––

Block 13

Latest complaints and reviews

The newest records about Spin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Review

    2.0 of 5 stars

  • Complaint

    Withdrawal delay

    Unresolved
  • Complaint

    Payments & refunds

    Unresolved
  • Complaint

    Self-exclusion

    Resolved

    New Zealand · Casino Guru

13 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Spin Casino

Who owns Spin Casino?

Spin Casino is operated by Bayton Limited Casinos and runs under the Super Partners affiliate programme.

When was Spin Casino founded?

Spin Casino launched in 2019.

Which currencies does Spin Casino accept?

Currencies listed for Spin Casino: Euros, US dollars, Canadian dollars, British pounds sterling, Norwegian kroner, New Zealand dollars, Polish zlotys, Mexican pesos and 13 more. Its site is available in 13 languages: English, French, German, Portuguese and 9 more.

What welcome bonuses does Spin Casino offer?

7 welcome offers are listed for Spin Casino. The first on the list is “100% up to €400 + 60 Bonus Spins on Immortal Romance Slot at Spin Casino”, with a 50× wagering requirement.

Which countries is Spin Casino available in?

Spin Casino is listed in 21 markets: Argentina, Azerbaijan, Bangladesh, Belgium, Brazil, Canada, Chile, France and 13 more.

What bonuses and promotions does Spin Casino run in Brazil?

We read 7 live offers for Brazil on the Spin Casino site itself.

What does Spin Casino ask for at registration in Brazil?

The Spin Casino registration form for Brazil has 6 fields: country, username, password, e-mail, country code, phone.

What do players say about Spin Casino?

Players have filed 71 complaints and written 2,332 reviews about Spin Casino. Players rate Spin Casino 3.3 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Spin Casino?

“Withdrawal delay” – 50% of the 64 complaints about Spin Casino with a labelled problem. Followed by “Withdrawal refused” (9.4%) and “Account blocked” (7.8%).

Do players report withdrawal problems at Spin Casino?

Withdrawals are the topic of 43 complaints about Spin Casino: 61% of the 71 with a topic. The most common withdrawal problem is “Withdrawal delay” (74% of them). Of the withdrawal complaints with a known outcome, 53% were resolved.

Does Spin Casino resolve player complaints?

51% of the 70 complaints about Spin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spin Casino is 1,561st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Spin Casino?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Withdrawals”, “Bonuses” and “Fairness & RTP”. 68% of the rated reviews give four or five stars, and 24% give one or two.

How many complaints has Spin Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 10 complaints about Spin Casino.

Where do Spin Casino’s players come from?

The countries named most often in complaints and reviews about Spin Casino are Canada (58%), New Zealand (36%) and United Kingdom (1.5%).