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Casino profile

Cherry Casino

Player complaints and reviews about Cherry Casino, plus its operator (ComeOn Connect Affiliates), licences and welcome offers.

cherrycasino.com
Capture of the Cherry Casino website

About

Cherry Casino belongs to the ComeOn Connect Affiliates affiliate programme. The site launched in 2000. It holds a licence from Malta Gaming Authority. The interface is available in 4 languages: English, Finnish, German, Norwegian. 2 account currencies are listed: Euros, Norwegian kroner.

Cherry Casino is listed in 3 markets: Germany, Finland and Norway.

Markets

This brand is listed in 3 markets. Pick one to see what it offers there.

Player Intelligence

102 records

What players report about Cherry Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

19

73% resolved, of those with a known outcome

Total reviews

83

Across all review sites

Player rating

2.4 / 5

AskGamblers 3.0 · Trustpilot 1.8

GEO markets

8

Countries stated on 47% of records

Cherry Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Cherry Casino, the way Player Intelligence PRO computes it.

Since 2010, players have posted 19 complaints and 83 reviews about Cherry Casino on 5 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 19 reviews.

The problem players report most often is “Withdrawal delay”: 47% of the 17 complaints with a labelled problem. Next come “Documents rejected or requested again” (18%) and “Withdrawal refused” (18%). Complaints about “Withdrawal” make up 68% of those with a topic, against 29% across all brands.

Of the 15 complaints with a known outcome, 73% were resolved, against 59% across all brands. That puts Cherry Casino 1,061st of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 70%.

Reviewers give Cherry Casino 2.26 out of 5 on average over 73 rated reviews, against 3.44 across all brands. 34% of the ratings are four or five stars, and 62% are one or two. The review sites’ own scores average 2.4 out of 5 across 2 sites. By that score, Cherry Casino ranks 3,273rd of 4,287 rated casinos. Reviewers most often praise “Games” (30 reviews), “Bonuses” (25 reviews) and “Website & app” (19 reviews). The most common criticism concerns “Fairness & RTP” (14 reviews), “Customer support” (13 reviews) and “Withdrawals” (12 reviews).

The countries players state most often are Sweden (58%), Germany (23%) and Canada (4.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Cherry Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20102011201220132014201520162017
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay47%8
  • Documents rejected or requested again18%3
  • Withdrawal refused18%3
  • Bonus winnings confiscated12%2
  • Winnings voided5.9%1
Share of the 17 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal68%13
  • Bonus16%3
  • KYC / verification16%3
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved58%11
  • Unresolved21%4
  • Status we do not recognise yet16%3
  • No status published5.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Cherry Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Cherry Casino against the market
MeasureCherry CasinoAll brands
Complaints resolved73%59%
Average review rating2.263.44
Complaints per 100 reviews22.926.4
Share of “Withdrawal” complaints68%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars25%18
  • 4 stars9.6%7
  • 3 stars4.1%3
  • 2 stars2.7%2
  • 1 star59%43
Share of 73 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games44%30
  • Bonuses37%25
  • Website & app28%19
  • Withdrawals24%16
  • Customer support22%15
  • Deposits & payment methods10%7
Share of the 68 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP21%14
  • Customer support19%13
  • Withdrawals18%12
  • Bonuses16%11
  • Games13%9
  • Trust & licence12%8
Share of the 68 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Sweden58%28
  • Germany23%11
  • Canada4.2%2
  • United Kingdom4.2%2
  • United States4.2%2
  • Israel2.1%1
  • Malta2.1%1
  • Russia2.1%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–16–
20250–11–
20240–2–
20220–1–
20210–4–
20200–8–
20190–3–
20180–5–
20172–9–
20164–4–
20150–4–
20146–11–
20135–4–
20121–1–
20101–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers10393.0 / 5
Trustpilot–431.8 / 5
Casinomeister6––
CasinoReviews3––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Cherry Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Sweden · Trustpilot

  • Review

    1.0 of 5 stars

    Sweden · Trustpilot

  • Complaint

    Bonus winnings confiscated

  • Complaint

    Withdrawal delay

    Resolved
  • Complaint

    Documents rejected or requested again

    Resolved

3 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Cherry Casino

Who owns Cherry Casino?

Cherry Casino is operated by PlayCherry Ltd. Casinos and runs under the ComeOn Connect Affiliates affiliate programme.

Is Cherry Casino licensed?

Yes. Cherry Casino holds a licence from Malta Gaming Authority.

When was Cherry Casino founded?

Cherry Casino launched in 2000.

Which currencies does Cherry Casino accept?

Currencies listed for Cherry Casino: Euros, Norwegian kroner. Its site is available in 4 languages: English, Finnish, German, Norwegian.

Which countries is Cherry Casino available in?

Cherry Casino is listed in 3 markets: Finland, Germany, Norway.

What do players say about Cherry Casino?

Players have filed 19 complaints and written 83 reviews about Cherry Casino. Players rate Cherry Casino 2.4 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Cherry Casino?

“Withdrawal delay” – 47% of the 17 complaints about Cherry Casino with a labelled problem. Followed by “Documents rejected or requested again” (18%) and “Withdrawal refused” (18%).

Do players report withdrawal problems at Cherry Casino?

Withdrawals are the topic of 13 complaints about Cherry Casino: 68% of the 19 with a topic. The most common withdrawal problem is “Withdrawal delay” (62% of them). Of the withdrawal complaints with a known outcome, 70% were resolved.

Does Cherry Casino resolve player complaints?

73% of the 15 complaints about Cherry Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Cherry Casino is 1,061st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Cherry Casino?

Praised most: “Games”, “Bonuses” and “Website & app”. Criticised most: “Fairness & RTP”, “Customer support” and “Withdrawals”. 34% of the rated reviews give four or five stars, and 62% give one or two.

Where do Cherry Casino’s players come from?

The countries named most often in complaints and reviews about Cherry Casino are Sweden (58%), Germany (23%) and Canada (4.2%).