100% (max. 400 NZ$) + 100 FS Bonus
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Casino profile
Spin City Casino in New Zealand
Player complaints and reviews about Spin City Casino, plus its operator (MB Partners), licences and welcome offers.
spin.city
Profile
- Website
- spin.city
- Established
- 2022
- Operator
- MB Partnersaffiliate programme
- Company
- Faro Entertainment N.V.
- Licences
- Languages
- English
- German
- Polish
- French
- Portuguese
- Spanish
- Bulgarian
- Russian
- Currencies
- Euros
- Brazilian reals
- Canadian dollars
- Chilean pesos
- New Zealand dollars
- Philippine pesos
- Polish zlotys
- Bitcoin
- Ethereum
- Tether
- USD Coin
- TRON
- Dogecoin
- Litecoin
- Binance Coin
- Ripple
About
On the Spin City Casino site for New Zealand, we found 2 welcome bonuses and 2 tournaments.
Spin City Casino belongs to the MB Partners affiliate programme. The site launched in 2022. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, German, Polish, French. 16 account currencies are listed, including Euros, Brazilian reals, Canadian dollars, Chilean pesos.
Licensee
The company that holds the Curaçao licence for Spin City Casino, as the licence register names it.
- Legal name
- Faro Entertainment N.V.
- Curaçao licence reference
- OGL/2024/194/0642
- Registration number (Curaçao Chamber of Commerce)
- 142227
Markets
This brand is listed in 13 markets. Pick one to see what it offers there.
Welcome bonuses
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
100% (max. 400 NZ$) Bonus
ON 3RD DEPOSIT 100% (max. 400 NZ$) Bonus Register
Tournaments
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Luck of Panda: Bonus Combo
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Sizzling Sevens Special
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Player complaints and reviews in New Zealand
152 records
152 of the 1,304 records about Spin City Casino come from players who state they are in New Zealand. The figures below are theirs alone; the casino page covers every market.
Total complaints
16
100% resolved, of those with a known outcome
Total reviews
136
Across all review sites
Player rating
3.63 / 5
136 ratings by these players
Share of all records
12%
of 1,304 about Spin City Casino
What players in New Zealand say about Spin City Casino
Players in New Zealand have filed 16 complaints and written 136 reviews about Spin City Casino. That is 12% of the 1,304 records about it from every market. Complaints make up 11% of their records, against 13% across all markets. Their reviews rate it 3.63 out of 5 on average (136 ratings), against 3.71 across all markets. 25% of their rated reviews give one or two stars; across all markets the share is 24%.
The most common problem in their complaints is “Withdrawal delay”: 40% of 15 complaints with a labelled problem (46% across all markets). 100% of their 12 complaints with a known outcome were resolved, against 84% across all markets. In the last 12 months: 7 complaints and 115 reviews.
A player counts as being in New Zealand when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Spin City Casino in New Zealand, or compare the market with another one.
| Figure | New Zealand | All markets |
|---|---|---|
| Complaints among all records | 11% | 13% |
| Resolved, of complaints with a known outcome | 100% | 84% |
| Average review rating, out of 5 | 3.63 | 3.71 |
| Reviews rated 1–2 stars | 25% | 24% |
| Withdrawal delay, of labelled complaints | 40% | 46% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
2023202420252026
| Period | Value |
|---|---|
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 6 |
| 2026 | 5 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay40%6
- Deposit not credited13%2
- Account blocked6.7%1
- Account closed6.7%1
- Bonus winnings confiscated6.7%1
- Verification delay6.7%1
- Documents rejected or requested again6.7%1
- Withdrawal limits6.7%1
- Other problems6.7%1
Block 03
Complaint categories
- Withdrawal56%9
- Account13%2
- Deposit13%2
- KYC / verification13%2
- Bonus6.3%1
Block 04
Complaint status
- Resolved75%12
- Open19%3
- Closed without an outcome6.3%1
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
93
202420252026
| Period | Value |
|---|---|
| 2024 | 7 |
| 2025 | 93 |
| 2026 | 36 |
Block 06
Review stars
How the rated reviews split by star.
- 5 stars46%62
- 4 stars16%22
- 3 stars13%18
- 2 stars5.1%7
- 1 star20%27
Block 07
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games31%33
- Bonuses20%21
- Website & app14%15
- Customer support11%12
- Withdrawals11%12
- Fairness & RTP3.8%4
Criticised
- Withdrawals21%22
- Bonuses14%15
- Customer support13%14
- KYC / verification10%11
- Trust & licence8.5%9
- Fairness & RTP6.6%7
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.06
4.15
20252026
| Period | Value |
|---|---|
| 2025 | 4.06 |
| 2026 | 4.15 |
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 5 | – | 36 | 3.61 |
| 2025 | 6 | – | 93 | 3.83 |
| 2024 | 1 | – | 7 | – |
| 2023 | 3 | – | 0 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 135 | – |
| Casino Guru | 14 | 1 | – |
| AskGamblers | 2 | – | – |
Block 11
Latest complaints and reviews
The newest records about Spin City Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Withdrawal delay
OpenNew Zealand · Casino Guru
- Review
1.0 of 5 stars
New Zealand · Trustpilot
- Review
1.0 of 5 stars
New Zealand · Trustpilot
- Complaint
Withdrawal delay
OpenNew Zealand · Casino Guru
- Complaint
Withdrawal limits
ResolvedNew Zealand · Casino Guru
2 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about Spin City Casino in New Zealand
What bonuses and promotions does Spin City Casino run in New Zealand?
We read 2 live offers for New Zealand on the Spin City Casino site itself.
Does Spin City Casino run tournaments in New Zealand?
Yes. The Spin City Casino site for New Zealand lists 2 tournaments.
How many complaints and reviews about Spin City Casino come from players in New Zealand?
152 of the 1,304 complaints and reviews about Spin City Casino come from players in New Zealand. Across all its markets, 164 complaints have a known outcome, and 84% of them were resolved.
Who owns Spin City Casino?
Spin City Casino is operated by Faro Entertainment N.V. and runs under the MB Partners affiliate programme.
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Rated alike by players
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