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Casino profile

Spin City Casino in Germany

Player complaints and reviews about Spin City Casino, plus its operator (MB Partners), licences and welcome offers.

spin.city
spin.city
Capture of the Spin City Casino website

Profile

Website
spin.city
Established
2022
Operator
MB Partnersaffiliate programme
Company
Faro Entertainment N.V.
Licences
Languages
  • English
  • German
  • Polish
  • French
  • Portuguese
  • Spanish
  • Bulgarian
  • Russian
Currencies
  • Euros
  • Brazilian reals
  • Canadian dollars
  • Chilean pesos
  • New Zealand dollars
  • Philippine pesos
  • Polish zlotys
  • Bitcoin
  • Ethereum
  • Tether
  • USD Coin
  • TRON
  • Dogecoin
  • Litecoin
  • Binance Coin
  • Ripple

About

On the Spin City Casino site for Germany, we found 3 promotions and 1 tournament.

Spin City Casino belongs to the MB Partners affiliate programme. The site launched in 2022. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, German, Polish, French. 16 account currencies are listed, including Euros, Brazilian reals, Canadian dollars, Chilean pesos. We list 5 welcome offers.

Licensee

The company that holds the Curaçao licence for Spin City Casino, as the licence register names it.

Legal name
Faro Entertainment N.V.
Curaçao licence reference
OGL/2024/194/0642
Registration number (Curaçao Chamber of Commerce)
142227

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Germany

79 records

79 of the 1,304 records about Spin City Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

25

100% resolved, of those with a known outcome

Total reviews

54

Across all review sites

Player rating

3.81 / 5

54 ratings by these players

Share of all records

6.1%

of 1,304 about Spin City Casino

What players in Germany say about Spin City Casino

Players in Germany have filed 25 complaints and written 54 reviews about Spin City Casino. That is 6.1% of the 1,304 records about it from every market. Complaints make up 32% of their records, against 13% across all markets. Their reviews rate it 3.81 out of 5 on average (54 ratings), against 3.71 across all markets. 20% of their rated reviews give one or two stars; across all markets the share is 24%.

The most common problem in their complaints is “Withdrawal delay”: 64% of 25 complaints with a labelled problem (46% across all markets). 100% of their 25 complaints with a known outcome were resolved, against 84% across all markets. In the last 12 months: 9 complaints and 43 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Spin City Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records32%13%
Resolved, of complaints with a known outcome100%84%
Average review rating, out of 53.813.71
Reviews rated 1–2 stars20%24%
Withdrawal delay, of labelled complaints64%46%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay64%16
  • Documents rejected or requested again12%3
  • Verification delay8%2
  • Game malfunction8%2
  • Account blocked4%1
  • Winnings voided4%1
Share of the 25 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal68%17
  • KYC / verification20%5
  • Technical8%2
  • Account4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%25
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars52%28
  • 4 stars19%10
  • 3 stars9.3%5
  • 1 star20%11
Share of 54 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals28%11
  • Games26%10
  • Customer support15%6
  • Bonuses13%5
  • Fairness & RTP13%5
  • Website & app10%4
Share of the 39 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals28%11
  • KYC / verification13%5
  • Customer support10%4
  • Bonuses7.7%3
  • Trust & licence7.7%3
  • Deposits & payment methods5.1%2
Share of the 39 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20268–16–
20253–324.34
20249–3–
20235–3–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–54–
Casino Guru25––

Block 11

Latest complaints and reviews

The newest records about Spin City Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Spin City Casino in Germany

What bonuses and promotions does Spin City Casino run in Germany?

We read 3 live offers for Germany on the Spin City Casino site itself.

Does Spin City Casino run tournaments in Germany?

Yes. The Spin City Casino site for Germany lists 1 tournament.

How many complaints and reviews about Spin City Casino come from players in Germany?

79 of the 1,304 complaints and reviews about Spin City Casino come from players in Germany. Across all its markets, 164 complaints have a known outcome, and 84% of them were resolved.

Who owns Spin City Casino?

Spin City Casino is operated by Faro Entertainment N.V. and runs under the MB Partners affiliate programme.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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