Casino profile
Spin City Casino
Player complaints and reviews about Spin City Casino, plus its operator (MB Partners), licences and welcome offers.
spin.city
Profile
- Website
- spin.city
- Established
- 2022
- Operator
- MB Partnersaffiliate programme
- Company
- Faro Entertainment N.V.
- Licences
- Languages
- English
- German
- Polish
- French
- Portuguese
- Spanish
- Bulgarian
- Russian
- Currencies
- Euros
- Brazilian reals
- Canadian dollars
- Chilean pesos
- New Zealand dollars
- Philippine pesos
- Polish zlotys
- Bitcoin
- Ethereum
- Tether
- USD Coin
- TRON
- Dogecoin
- Litecoin
- Binance Coin
- Ripple
About
Spin City Casino belongs to the MB Partners affiliate programme. The site launched in 2022. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, German, Polish, French. 16 account currencies are listed, including Euros, Brazilian reals, Canadian dollars, Chilean pesos.
Spin City Casino is listed in 13 markets, among them Canada, Germany, France and Belgium. On the Spin City Casino site for Poland, we found 4 welcome bonuses and 4 tournaments.
Licensee
The company that holds the Curaçao licence for Spin City Casino, as the licence register names it.
- Legal name
- Faro Entertainment N.V.
- Curaçao licence reference
- OGL/2024/194/0642
- Registration number (Curaçao Chamber of Commerce)
- 142227
Markets
This brand is listed in 13 markets. Pick one to see what it offers there.
Welcome bonuses
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
100% (max. 1,000 zł) + 100 FS Bonus
ON 1ST DEPOSIT 100% (max. 1,000 zł) + 100 FS Bonus Register
75% (max. 1,000 zł) Bonus
ON 2ND DEPOSIT 75% (max. 1,000 zł) Bonus Register
100% (max. 1,000 zł) Bonus
ON 3RD DEPOSIT 100% (max. 1,000 zł) Bonus Register
Tournaments
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Clown Coins
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Elvis Frog Trueways
BGaming
Road 2 Riches
BGaming
Firestorm Joker 777
Zillion
Player Intelligence
1,304 records
What players report about Spin City Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
170
84% resolved, of those with a known outcome
Total reviews
1,134
Across all review sites
Player rating
4.48 / 5
Trustpilot 4.2 · AskGamblers 4.7 · casino.ru 4.7 · Tribuna 4.3
GEO markets
39
Countries stated on 88% of records
Spin City Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Spin City Casino, the way Player Intelligence PRO computes it.
Since 2019, players have posted 170 complaints and 1,134 reviews about Spin City Casino on 8 sites. In the 12 months to November 5, 2026, they filed 49 complaints and posted 956 reviews. That is 69% more complaints than in the 12 months before (29). Reviews are up 999% on the 12 months before (87). The average review rating rose from 2.39 to 3.99 out of 5 year on year. Of the complaints with a known outcome, 98% were resolved in the last 12 months, against 97% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 46% of the 167 complaints with a labelled problem. Next come “Documents rejected or requested again” (11%) and “Account blocked” (8.4%). Complaints about “Withdrawal” make up 53% of those with a topic, against 29% across all brands.
Of the 164 complaints with a known outcome, 84% were resolved, against 59% across all brands. That puts Spin City Casino 640th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.
Reviewers give Spin City Casino 3.71 out of 5 on average over 1,126 rated reviews, against 3.44 across all brands. 66% of the ratings are four or five stars, and 24% are one or two. The review sites’ own scores average 4.48 out of 5 across 4 sites. By that score, Spin City Casino ranks 333rd of 4,286 rated casinos. Reviewers most often praise “Games” (191 reviews), “Bonuses” (181 reviews) and “Website & app” (117 reviews). The most common criticism concerns “Withdrawals” (191 reviews), “KYC / verification” (100 reviews) and “Bonuses” (96 reviews).
The countries players state most often are Poland (49%), Canada (14%) and New Zealand (13%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Spin City Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the wide variety of games and the generous bonuses offered, which enhance their gaming experience. Additionally, many reviewers highlight the fast and efficient customer support, making their interactions with the casino pleasant and reliable.
Several players expressed dissatisfaction with the slow withdrawal process, indicating it could take longer than expected. Additionally, some noted that the app occasionally freezes, which detracts from the overall experience.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
45
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 3 |
| 2020 | 6 |
| 2021 | 7 |
| 2022 | 8 |
| 2023 | 22 |
| 2024 | 45 |
| 2025 | 33 |
| 2026 | 41 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay46%76
- Documents rejected or requested again11%18
- Account blocked8.4%14
- Verification delay7.8%13
- Account closed4.8%8
- Deposit not credited4.8%8
- Withdrawal refused4.2%7
- Bonus winnings confiscated3%5
- Other problems11%18
Block 03
Complaint categories
- Withdrawal53%90
- KYC / verification18%31
- Account14%24
- Deposit5.3%9
- Bonus4.7%8
- Payments & refunds2.4%4
- Technical1.2%2
- Other0.6%1
- Responsible gambling0.6%1
Block 04
Complaint status
- Resolved81%138
- Unresolved15%26
- Open2.9%5
- Closed without an outcome0.6%1
Block 05
Spin City Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Spin City Casino | All brands |
|---|---|---|
| Complaints resolved | 84% | 59% |
| Average review rating | 3.71 | 3.44 |
| Complaints per 100 reviews | 15 | 26.4 |
| Share of “Withdrawal” complaints | 53% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
611
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 3 |
| 2020 | 10 |
| 2021 | 6 |
| 2022 | 6 |
| 2023 | 16 |
| 2024 | 55 |
| 2025 | 611 |
| 2026 | 427 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars50%563
- 4 stars16%182
- 3 stars10%113
- 2 stars3.8%43
- 1 star20%225
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games26%191
- Bonuses24%181
- Website & app16%117
- Customer support12%91
- Withdrawals12%90
- Fairness & RTP4%30
Criticised
- Withdrawals26%191
- KYC / verification13%100
- Bonuses13%96
- Customer support11%82
- Fairness & RTP10%75
- Trust & licence7.3%54
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.17
3.38
2
1.38
1.79
1.12
3.85
3.95
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 3.17 |
| 2020 | 3.38 |
| 2021 | 2 |
| 2022 | 1.38 |
| 2023 | 1.79 |
| 2024 | 1.12 |
| 2025 | 3.85 |
| 2026 | 3.95 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Poland49%560
- Canada14%159
- New Zealand13%152
- Germany6.8%79
- Bulgaria3.6%41
- Austria2.4%28
- Hungary1.9%22
- Chile1.7%20
- Norway1%12
- Russia0.7%8
- Other countries6.3%73
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 41 | 97% | 427 | 3.95 |
| 2025 | 33 | 100% | 611 | 3.85 |
| 2024 | 45 | 91% | 55 | 1.12 |
| 2023 | 22 | 100% | 16 | – |
| 2022 | 8 | – | 6 | – |
| 2021 | 7 | – | 6 | – |
| 2020 | 6 | – | 10 | – |
| 2019 | 3 | – | 3 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 999 | 4.2 / 5 |
| Casino Guru | 137 | 11 | – |
| AskGamblers | 13 | 81 | 4.7 / 5 |
| casino.ru | – | 26 | 4.7 / 5 |
| latestcasinobonuses.bet | 18 | 4 | – |
| Tribuna | – | 13 | 4.3 / 5 |
| Casinomeister | 1 | – | – |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Spin City Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
- Review
1.0 of 5 stars
Poland · Trustpilot
- Complaint
Withdrawal delay
OpenNew Zealand · Casino Guru
- Complaint
Withdrawal delay
ResolvedGermany · Casino Guru
- Complaint
Withdrawal delay
ResolvedGermany · Casino Guru
12 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.
Questions about Spin City Casino
Who owns Spin City Casino?
Spin City Casino is operated by Faro Entertainment N.V. and runs under the MB Partners affiliate programme.
Is Spin City Casino licensed?
Yes. Spin City Casino holds a licence from Curacao Gaming Control Board.
When was Spin City Casino founded?
Spin City Casino launched in 2022.
Which currencies does Spin City Casino accept?
Currencies listed for Spin City Casino: Euros, Brazilian reals, Canadian dollars, Chilean pesos, New Zealand dollars, Philippine pesos, Polish zlotys, Bitcoin and 8 more. Its site is available in 8 languages: English, German, Polish, French and 4 more.
Which countries is Spin City Casino available in?
Spin City Casino is listed in 13 markets: Austria, Belgium, Brazil, Bulgaria, Canada, Chile, France, Germany and 5 more.
What bonuses and promotions does Spin City Casino run in Poland?
We read 4 live offers for Poland on the Spin City Casino site itself.
Does Spin City Casino run tournaments in Poland?
Yes. The Spin City Casino site for Poland lists 4 tournaments.
What do players say about Spin City Casino?
Players have filed 170 complaints and written 1,134 reviews about Spin City Casino. Players rate Spin City Casino 4.48 out of 5 on average across the 4 sites that publish one.
What do players complain about most at Spin City Casino?
“Withdrawal delay” – 46% of the 167 complaints about Spin City Casino with a labelled problem. Followed by “Documents rejected or requested again” (11%) and “Account blocked” (8.4%).
Do players report withdrawal problems at Spin City Casino?
Withdrawals are the topic of 90 complaints about Spin City Casino: 53% of the 170 with a topic. The most common withdrawal problem is “Withdrawal delay” (84% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.
Does Spin City Casino resolve player complaints?
84% of the 164 complaints about Spin City Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spin City Casino is 640th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Spin City Casino?
Praised most: “Games”, “Bonuses” and “Website & app”. Criticised most: “Withdrawals”, “KYC / verification” and “Bonuses”. 66% of the rated reviews give four or five stars, and 24% give one or two.
How many complaints has Spin City Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 49 complaints about Spin City Casino. That is 69% more than in the 12 months before, when there were 29.
Where do Spin City Casino’s players come from?
The countries named most often in complaints and reviews about Spin City Casino are Poland (49%), Canada (14%) and New Zealand (13%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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