Can I activate promocode XXX first, then YYY?
No, you can only make a deposit using the last activated promocode
Casino profile
Bitguruz Casino
Player complaints and reviews about Bitguruz Casino, plus its operator (MoneyCow), licences and welcome offers.
bitguruz.com
Profile
- Website
- bitguruz.com
- Established
- 2024
- Operator
- MoneyCowaffiliate programme
- Company
- Guruz Group Ltd.
- Licences
- Languages
- English
- Romanian
- Portuguese
- Spanish
- Hungarian
- German
- French
- Finnish
- Italian
- Slovenian
- Croatian
- Japanese
- Dutch
- Latvian
- Lithuanian
- Currencies
- Euros
- US dollars
- Canadian dollars
- Ethereum
- Tether
- Bitcoin
- Bitcoin Cash
- USD Coin
- Dogecoin
- Litecoin
- TRON
- UAE dirhams
- Australian dollars
- Bulgarian leva
- Brazilian reals
- Chilean pesos
- Czech Republic korunas
- Danish krone
- British pounds sterling
- Indian rupees
- Japanese yen
- South Korean won
- Mexican pesos
- Malaysian ringgits
- Norwegian kroner
- New Zealand dollars
- Polish zlotys
- Swedish kronor
- South African Rand
- Costa Rican colóns Show more
About
Bitguruz Casino belongs to the MoneyCow affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 15 languages, including English, Romanian, Portuguese, Spanish. 30 account currencies are listed, including Euros, US dollars, Canadian dollars, Ethereum.
Bitguruz Casino is listed in 28 markets, among them Canada, Germany, France and Belgium. On the Bitguruz Casino site for United Arab Emirates, we found 24 welcome bonuses.
Markets
This brand is listed in 28 markets. Pick one to see what it offers there.
Welcome bonuses
24 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Can I use "Bonus buy" with BGZ?
Yes, "Bonus buy" is available with BGZ. Please be aware that the maximum bet allowed with bonuses is $5 per round. Any higher bet is not permitted under the bonus policy.
How can I cash out my BGZ balance?
To cash out your BGZ balance, you must meet the wagering requirements listed in the bonus conditions on the Bonuses page.
How can I get a promocode?
We regularly launch promotions and share promocodes through newsletters. Also, all available promocodes are listed on the Bonuses page.
How can I manage my promocodes?
You can cancel your promocodes directly from the promocode card on the Bonuses page
How can I remove the BGZ bonus from my wallet?
You can remove an active BGZ bonus through the Bonuses page or by contacting support.
How do I use a promocode?
You can enter your promocode on the Bonuses page or in the Account Settings.
How long do I have to activate BGZ after receiving it?
You must activate your BGZ within 14 days of receiving it. If not activated within this period, the bonus will be canceled.
How long do I have to use BGZ after activation?
Once activated, you have 7 days to wager and use BGZ bonus. After 7 days, any remaining bonus will be canceled.
How to get winnings from Free Spins?
Winnings from Free Spins are credited in BGZ currency after you have used all your Free Spins. You can find your winnings on the Bonuses page
How to use Free Spins?
There are two ways to start playing with Free Spins: Click "Play" on the Free Spins card on the Bonuses page or Select the Free Spins mode on the game page.
If you have multiple FS packages, you must use them one at a time as they do not stack. Also, you…Is there a maximum bet amount with BGZ?
Yes. The maximum permitted bet using bonuses is $5 per round. Any bet over $5 is considered a violation of the bonus policy.
Is there a maximum cashout for the BGZ bonus?
Yes, there are limitations. The maximum cashout amount is shown on the bonus card, as each bonus has individual terms and conditions.
What are Free Spins?
Free Spins are a type of bonus offered by Bitguruz that allow players to spin the reels of a slot game without using their own money.
What are the wagering requirements for the BGZ bonus?
You can find the current wager requirements for the BGZ bonus on the Bonuses page under the bonus card.
What happens to my BGZ balance if I activate a new BGZ bonus?
Your current BGZ balance will reset, and the new bonus will replace it.
What is BGZ?
BGZ is the in-game currency for the Bitguruz casino, where 1 BGZ equals 1 USDT. It can be used to play all slot games.
What to do if my IP is blocked in a chosen game?
Contact support for assistance.
Where can I find all the details about my promocode?
• Validity period
• Minimum deposit
• Wagering requirenments
• Maximum cashout"Where can I find my current promocode?
Your active promocodes are listed on the "Bonuses" page. There you can see which promocode is available for use on your wallet deposit.
Where can I see my Free Spins?
All credited Free Spins are displayed on the Bonuses page.
Where can I use Free Spins?
Free Spins are usually issued for a specific game as determined by the promotion's terms. These Free Spins cannot be used in other games.
Which wager is applied for Free Spins?
The applicable wager can be viewed on the Free Spins card on the Bonuses page.
Why can't I use BGZ in games right now?
You can use your BGZ bonus balance once your other balances are used up.
Player Intelligence
1,068 records
What players report about Bitguruz Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
30
89% resolved, of those with a known outcome
Total reviews
1,038
Across all review sites
Player rating
4.5 / 5
Trustpilot 4.4 · AskGamblers 4.6
GEO markets
69
Countries stated on 80% of records
Bitguruz Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Bitguruz Casino, the way Player Intelligence PRO computes it.
Since 2025, players have posted 30 complaints and 1,038 reviews about Bitguruz Casino on 5 sites. In the 12 months to November 4, 2026, they filed 28 complaints and posted 1,038 reviews.
The problem players report most often is “Withdrawal delay”: 37% of the 30 complaints with a labelled problem. Next come “Self-exclusion” (17%) and “Wrong calculation” (10%). Complaints about “Withdrawal” make up 40% of those with a topic, against 29% across all brands.
Of the 28 complaints with a known outcome, 89% were resolved, against 59% across all brands. That puts Bitguruz Casino 441st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.
Reviewers give Bitguruz Casino 4.46 out of 5 on average over 1,032 rated reviews, against 3.44 across all brands. 88% of the ratings are four or five stars, and 7.5% are one or two. The review sites’ own scores average 4.5 out of 5 across 2 sites. By that score, Bitguruz Casino ranks 235th of 4,286 rated casinos. Reviewers most often praise “Games” (461 reviews), “Bonuses” (311 reviews) and “Customer support” (285 reviews). The most common criticism concerns “Bonuses” (43 reviews), “Website & app” (32 reviews) and “Games” (25 reviews).
The countries players state most often are United States (28%), United Kingdom (11%) and Germany (8.8%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Bitguruz Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the fast withdrawals and the wide selection of games available, which enhances their overall gaming experience. Many users also commend the user-friendly interface and responsive customer support, making it easy to navigate and enjoy their time at the casino.
Users have expressed frustration with the lengthy verification process and unclear bonus terms, which can lead to confusion and delays in accessing their funds. Additionally, some players have reported issues with game glitches and a lack of transparency regarding the RTP values.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
26
20252026
| Period | Value |
|---|---|
| 2025 | 2 |
| 2026 | 26 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay37%11
- Self-exclusion17%5
- Wrong calculation10%3
- Account closed6.7%2
- Account not closed on request3.3%1
- Registration3.3%1
- Verification delay3.3%1
- Documents rejected or requested again3.3%1
- Other problems17%5
Block 03
Complaint categories
- Withdrawal40%12
- Responsible gambling17%5
- Account13%4
- Technical13%4
- KYC / verification6.7%2
- Other3.3%1
- Payments & refunds3.3%1
- Customer support3.3%1
Block 04
Complaint status
- Resolved83%25
- Unresolved10%3
- Closed without an outcome6.7%2
Block 05
Bitguruz Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Bitguruz Casino | All brands |
|---|---|---|
| Complaints resolved | 89% | 59% |
| Average review rating | 4.46 | 3.44 |
| Complaints per 100 reviews | 2.9 | 26.4 |
| Share of “Withdrawal” complaints | 40% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
895
20252026
| Period | Value |
|---|---|
| 2025 | 143 |
| 2026 | 895 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars75%769
- 4 stars14%140
- 3 stars4.5%46
- 2 stars0.7%7
- 1 star6.8%70
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games56%461
- Bonuses38%311
- Customer support35%285
- Website & app30%245
- Withdrawals24%193
- Deposits & payment methods14%111
Criticised
- Bonuses5.2%43
- Website & app3.9%32
- Games3%25
- Customer support3%25
- Fairness & RTP2.9%24
- Withdrawals2.8%23
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.65
4.43
20252026
| Period | Value |
|---|---|
| 2025 | 4.65 |
| 2026 | 4.43 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United States28%236
- United Kingdom11%95
- Germany8.8%75
- Canada6.6%56
- New Zealand6.1%52
- Netherlands4%34
- South Africa3.6%31
- Spain1.8%15
- Ireland1.8%15
- Mexico1.6%14
- Other countries27%229
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 26 | 92% | 895 | 4.43 |
| 2025 | 2 | – | 143 | 4.65 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 821 | 4.4 / 5 |
| AskGamblers | 8 | 200 | 4.6 / 5 |
| Casino Guru | 18 | 17 | – |
| Casinomeister | 3 | – | – |
| latestcasinobonuses.bet | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Bitguruz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Argentina · Trustpilot
- Review
5.0 of 5 stars
United States · Trustpilot
- Complaint
Game malfunction
Unresolved - Complaint
Wrong calculation
Closed - Complaint
Wrong calculation
Unresolved
16 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Bitguruz Casino
Who owns Bitguruz Casino?
Bitguruz Casino is operated by Guruz Group Ltd. and runs under the MoneyCow affiliate programme.
Is Bitguruz Casino licensed?
Yes. Bitguruz Casino holds a licence from Anjouan Gaming Board.
When was Bitguruz Casino founded?
Bitguruz Casino launched in 2024.
Which currencies does Bitguruz Casino accept?
Currencies listed for Bitguruz Casino: Euros, US dollars, Canadian dollars, Ethereum, Tether, Bitcoin, Bitcoin Cash, USD Coin and 22 more. Its site is available in 15 languages: English, Romanian, Portuguese, Spanish and 11 more.
Which countries is Bitguruz Casino available in?
Bitguruz Casino is listed in 28 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Costa Rica, Croatia and 20 more.
What bonuses and promotions does Bitguruz Casino run in United Arab Emirates?
We read 24 live offers for United Arab Emirates on the Bitguruz Casino site itself.
What do players say about Bitguruz Casino?
Players have filed 30 complaints and written 1,038 reviews about Bitguruz Casino. Players rate Bitguruz Casino 4.5 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Bitguruz Casino?
“Withdrawal delay” – 37% of the 30 complaints about Bitguruz Casino with a labelled problem. Followed by “Self-exclusion” (17%) and “Wrong calculation” (10%).
Do players report withdrawal problems at Bitguruz Casino?
Withdrawals are the topic of 12 complaints about Bitguruz Casino: 40% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (92% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.
Does Bitguruz Casino resolve player complaints?
89% of the 28 complaints about Bitguruz Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Bitguruz Casino is 441st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Bitguruz Casino?
Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Bonuses”, “Website & app” and “Games”. 88% of the rated reviews give four or five stars, and 7.5% give one or two.
How many complaints has Bitguruz Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 28 complaints about Bitguruz Casino.
Where do Bitguruz Casino’s players come from?
The countries named most often in complaints and reviews about Bitguruz Casino are United States (28%), United Kingdom (11%) and Germany (8.8%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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