100% up to €200 + 10 Daily Free Spins, 1st Deposit Bonus at Euro Palace Casino
- Bonus
- 100%
- Max bonus
- €200
- Min deposit
- €10
- Wagering
- 70xb
Wagering applies to the bonus amount.
Casino profile
Euro Palace Casino
Player complaints and reviews about Euro Palace Casino, plus its operator (Super Partners), licences and welcome offers.
europalace.com
Profile
- Website
- europalace.com
- Established
- 2010
- Operator
- Super Partnersaffiliate programme
- Company
- Baytree Alderney Limited
- Languages
- English
- Finnish
- German
- Italian
- Norwegian
- Portuguese
- Spanish
- French
- Greek
- Japanese
- Currencies
- Canadian dollars
- Euros
- New Zealand dollars
- Norwegian kroner
- British pounds sterling
- US dollars
- Argentine pesos
- Brazilian reals
- Japanese yen
- Mexican pesos
- Polish zlotys
- Indian rupees
- Chilean pesos
- Thai baht
- Peruvian nuevos soles Show more
About
Euro Palace Casino belongs to the Super Partners affiliate programme. The site launched in 2010. It holds licences from Alderney Gambling Control Commission, Malta Gaming Authority. The interface is available in 10 languages, including English, Finnish, German, Italian. 15 account currencies are listed, including Canadian dollars, Euros, New Zealand dollars, Norwegian kroner. We list 5 welcome offers.
Euro Palace Casino is listed in 19 markets, among them Canada, Germany, France and Belgium.
Markets
This brand is listed in 19 markets. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €200, 2nd Deposit Bonus at Euro Palace Casino
- Bonus
- 100%
- Max bonus
- €200
- Min deposit
- €10
- Wagering
- 70xb
Wagering applies to the bonus amount.
100% up to €200, 3rd Deposit Bonus at Euro Palace Casino
- Bonus
- 100%
- Max bonus
- €200
- Min deposit
- €10
- Wagering
- 70xb
Wagering applies to the bonus amount.
100% up to 200 CAD + 10 Daily Free Spins, 1st Deposit Bonus at Euro Palace Casino
- Bonus
- 100%
- Max bonus
- 200 CAD
- Min deposit
- 10 CAD
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to 200 NZD + 10 Daily Free Spins, 1st Deposit Bonus at Euro Palace Casino
- Bonus
- 100%
- Max bonus
- 200 NZD
- Min deposit
- 10 NZD
- Wagering
- 35xb
Wagering applies to the bonus amount.
Player Intelligence
90 records
What players report about Euro Palace Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
27
37% resolved, of those with a known outcome
Total reviews
63
Across all review sites
Player rating
2.83 / 5
AskGamblers 3.15 · Trustpilot 2.5
GEO markets
16
Countries stated on 30% of records
Euro Palace Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Euro Palace Casino, the way Player Intelligence PRO computes it.
Since 2012, players have posted 27 complaints and 63 reviews about Euro Palace Casino on 6 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 4 reviews.
The problem players report most often is “Withdrawal delay”: 41% of the 22 complaints with a labelled problem. Next come “Account blocked” (18%) and “Documents rejected or requested again” (14%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.
Of the 27 complaints with a known outcome, 37% were resolved, against 59% across all brands. That puts Euro Palace Casino 1,768th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 25%.
Reviewers give Euro Palace Casino 3.33 out of 5 on average over 47 rated reviews, against 3.44 across all brands. 60% of the ratings are four or five stars, and 26% are one or two. The review sites’ own scores average 2.83 out of 5 across 2 sites. By that score, Euro Palace Casino ranks 2,743rd of 4,286 rated casinos. Reviewers most often praise “Games” (32 reviews), “Bonuses” (30 reviews) and “Customer support” (14 reviews). The most common criticism concerns “Withdrawals” (14 reviews), “Bonuses” (10 reviews) and “Customer support” (6 reviews).
The countries players state most often are Canada (19%), Romania (15%) and Australia (7.4%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Euro Palace Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
7
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 3 |
| 2015 | 7 |
| 2016 | 3 |
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 3 |
| 2024 | 0 |
| 2025 | 3 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay41%9
- Account blocked18%4
- Documents rejected or requested again14%3
- Verification delay9.1%2
- Withdrawal refused9.1%2
- Bonus not credited4.5%1
- Missing funds4.5%1
Block 03
Complaint categories
- Withdrawal44%12
- KYC / verification26%7
- Account15%4
- Technical7.4%2
- Bonus3.7%1
- Payments & refunds3.7%1
Block 04
Complaint status
- Unresolved63%17
- Resolved37%10
Block 05
Euro Palace Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Euro Palace Casino | All brands |
|---|---|---|
| Complaints resolved | 37% | 59% |
| Average review rating | 3.33 | 3.44 |
| Complaints per 100 reviews | 42.9 | 26.4 |
| Share of “Withdrawal” complaints | 44% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
14
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 1 |
| 2013 | 13 |
| 2014 | 14 |
| 2015 | 7 |
| 2016 | 2 |
| 2017 | 6 |
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 0 |
| 2023 | 2 |
| 2024 | 0 |
| 2025 | 4 |
| 2026 | 4 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars36%17
- 4 stars23%11
- 3 stars15%7
- 2 stars6.4%3
- 1 star19%9
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games52%32
- Bonuses48%30
- Customer support23%14
- Withdrawals21%13
- Website & app16%10
- Deposits & payment methods13%8
Criticised
- Withdrawals23%14
- Bonuses16%10
- Customer support9.7%6
- Fairness & RTP8.1%5
- Website & app8.1%5
- Account4.8%3
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.08
3
4.5
1.75
3.6
3.67
4.5
5
2
3.63
2.5
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 4.08 |
| 2015 | 3 |
| 2016 | 4.5 |
| 2017 | 1.75 |
| 2018 | 3.6 |
| 2019 | 3.67 |
| 2020 | 4.5 |
| 2021 | 5 |
| 2022 | 0 |
| 2023 | 2 |
| 2024 | 0 |
| 2025 | 3.63 |
| 2026 | 2.5 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada19%5
- Romania15%4
- Australia7.4%2
- New Zealand7.4%2
- Russia7.4%2
- Ukraine7.4%2
- United Arab Emirates3.7%1
- Chile3.7%1
- Germany3.7%1
- United Kingdom3.7%1
- Other countries22%6
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 4 | – |
| 2025 | 3 | – | 4 | – |
| 2023 | 3 | – | 2 | – |
| 2022 | 1 | – | 0 | – |
| 2021 | 0 | – | 1 | – |
| 2020 | 1 | – | 1 | – |
| 2019 | 2 | – | 3 | – |
| 2018 | 2 | – | 5 | – |
| 2017 | 1 | – | 6 | – |
| 2016 | 3 | – | 2 | – |
| 2015 | 7 | – | 7 | – |
| 2014 | 3 | – | 14 | – |
| 2013 | 0 | – | 13 | – |
| 2012 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 17 | 42 | 3.15 / 5 |
| Trustpilot | – | 14 | 2.5 / 5 |
| Casino Guru | 5 | 2 | – |
| latestcasinobonuses.bet | – | 5 | – |
| CasinoReviews | 3 | – | – |
| Casinomeister | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about Euro Palace Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.5 of 5 stars
Russia · latestcasinobonuses.bet
- Review
3.0 of 5 stars
Russia · latestcasinobonuses.bet
- Complaint
Withdrawal delay
Unresolved - Complaint
Withdrawal delay
UnresolvedCanada · Casino Guru
- Complaint
Withdrawal delay
ResolvedCanada · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Questions about Euro Palace Casino
Who owns Euro Palace Casino?
Euro Palace Casino is operated by Baytree Alderney Limited and runs under the Super Partners affiliate programme.
Is Euro Palace Casino licensed?
Yes. Euro Palace Casino holds 2 licences: Alderney Gambling Control Commission, Malta Gaming Authority.
When was Euro Palace Casino founded?
Euro Palace Casino launched in 2010.
Which currencies does Euro Palace Casino accept?
Currencies listed for Euro Palace Casino: Canadian dollars, Euros, New Zealand dollars, Norwegian kroner, British pounds sterling, US dollars, Argentine pesos, Brazilian reals and 7 more. Its site is available in 10 languages: English, Finnish, German, Italian and 6 more.
What welcome bonuses does Euro Palace Casino offer?
5 welcome offers are listed for Euro Palace Casino. The first on the list is “100% up to €200 + 10 Daily Free Spins, 1st Deposit Bonus at Euro Palace Casino”, with a 70× wagering requirement.
Which countries is Euro Palace Casino available in?
Euro Palace Casino is listed in 19 markets: Argentina, Belgium, Brazil, Canada, Chile, Finland, France, Germany and 11 more.
What do players say about Euro Palace Casino?
Players have filed 27 complaints and written 63 reviews about Euro Palace Casino. Players rate Euro Palace Casino 2.83 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Euro Palace Casino?
“Withdrawal delay” – 41% of the 22 complaints about Euro Palace Casino with a labelled problem. Followed by “Account blocked” (18%) and “Documents rejected or requested again” (14%).
Do players report withdrawal problems at Euro Palace Casino?
Withdrawals are the topic of 12 complaints about Euro Palace Casino: 44% of the 27 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them). Of the withdrawal complaints with a known outcome, 25% were resolved.
Does Euro Palace Casino resolve player complaints?
37% of the 27 complaints about Euro Palace Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Euro Palace Casino is 1,768th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Euro Palace Casino?
Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 60% of the rated reviews give four or five stars, and 26% give one or two.
How many complaints has Euro Palace Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Euro Palace Casino.
Where do Euro Palace Casino’s players come from?
The countries named most often in complaints and reviews about Euro Palace Casino are Canada (19%), Romania (15%) and Australia (7.4%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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