125% up to $500,000 CLP and 50 extra spins
- Bonus
- 125%
- Max bonus
- $500,000 CLP
- Free spins
- 50
- Min deposit
- $5,000 CLP
- Wagering
- 25x bonus
Wagering applies to the bonus amount.
Casino profile
JugaBet Casino
Player complaints and reviews about JugaBet Casino, plus its licences and welcome offers.
jugabet.cl
Profile
- Website
- jugabet.cl
- Established
- 2023
- Company
- Unknown
- Licences
- Languages
- Spanish
- Currencies
- Chilean pesos
About
The JugaBet Casino site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is in Spanish. One account currency is listed: Chilean pesos. We list 5 welcome offers.
JugaBet Casino is listed in one market, Chile.
Licensee
The company that holds the Curaçao licence for JugaBet Casino, as the licence register names it.
- Legal name
- Gladia N.V.
- Curaçao licence reference
- OGL/2024/378/0652
- Registration number (Curaçao Chamber of Commerce)
- 163761
- Incorporated
- 2023
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to $500,000 CLP and 100 extra spins
- Bonus
- 100%
- Max bonus
- $500,000 CLP
- Free spins
- 100
- Min deposit
- $5,000 CLP
- Wagering
- 30x bonus
Wagering applies to the bonus amount.
50% up to $500,000 CLP and 50 extra spins
- Bonus
- 50%
- Max bonus
- $500,000 CLP
- Free spins
- 50
- Min deposit
- $5,000 CLP
- Wagering
- 30x bonus
Wagering applies to the bonus amount.
Up to 100 EXTRA SPINS on Black Wolf
- Free spins
- 100
- Min deposit
- $5,000 CLP
- Wagering
- 30x
Up to 75 EXTRA SPINS on Legends of the Olympus 1000 (Pragmatic Play)
- Free spins
- 75
- Min deposit
- $5,000 CLP
- Wagering
- 30x
Player Intelligence
113 records
What players report about JugaBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
31
61% resolved, of those with a known outcome
Total reviews
82
Across all review sites
Player rating
3.3 / 5
Trustpilot 1.9 · Tribuna 4.7
GEO markets
7
Countries stated on 87% of records
JugaBet Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about JugaBet Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 31 complaints and 82 reviews about JugaBet Casino on 4 sites. In the 12 months to November 4, 2026, they filed 17 complaints and posted 72 reviews. That is 31% more complaints than in the 12 months before (13). Of the complaints with a known outcome, 53% were resolved in the last 12 months, against 69% in the 12 months before.
The problem players report most often is “Account blocked”: 23% of the 31 complaints with a labelled problem. Next come “Account closed” (16%) and “Bonus winnings confiscated” (9.7%). Complaints about “Account” make up 42% of those with a topic, against 15% across all brands.
Of the 31 complaints with a known outcome, 61% were resolved, against 59% across all brands. That puts JugaBet Casino 1,388th of 1,917 casinos with at least 10 such complaints.
Reviewers give JugaBet Casino 2.26 out of 5 on average over 82 rated reviews, against 3.44 across all brands. 26% of the ratings are four or five stars, and 65% are one or two. The review sites’ own scores average 3.3 out of 5 across 2 sites. By that score, JugaBet Casino ranks 1,891st of 4,286 rated casinos. Reviewers most often praise “Customer support” (11 reviews), “Withdrawals” (10 reviews) and “Games” (9 reviews). The most common criticism concerns “Withdrawals” (31 reviews), “Customer support” (20 reviews) and “Trust & licence” (16 reviews).
The countries players state most often are Chile (81%), Argentina (7.1%) and Peru (6.1%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about JugaBet Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
16
202420252026
| Period | Value |
|---|---|
| 2024 | 7 |
| 2025 | 8 |
| 2026 | 16 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account blocked23%7
- Account closed16%5
- Bonus winnings confiscated9.7%3
- Deposit not credited9.7%3
- Verification delay9.7%3
- Withdrawal refused9.7%3
- Missing funds6.5%2
- Account not closed on request3.2%1
- Other problems13%4
Block 03
Complaint categories
- Account42%13
- Withdrawal16%5
- Bonus13%4
- Deposit9.7%3
- KYC / verification9.7%3
- Payments & refunds6.5%2
- Customer support3.2%1
Block 04
Complaint status
- Resolved61%19
- Unresolved39%12
Block 05
JugaBet Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | JugaBet Casino | All brands |
|---|---|---|
| Complaints resolved | 61% | 59% |
| Average review rating | 2.26 | 3.44 |
| Complaints per 100 reviews | 37.8 | 26.4 |
| Share of “Account” complaints | 42% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
57
202420252026
| Period | Value |
|---|---|
| 2024 | 6 |
| 2025 | 19 |
| 2026 | 57 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars21%17
- 4 stars4.9%4
- 3 stars9.8%8
- 2 stars8.5%7
- 1 star56%46
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support14%11
- Withdrawals13%10
- Games11%9
- Bonuses8.9%7
- VIP & loyalty3.8%3
- Sportsbook3.8%3
Criticised
- Withdrawals39%31
- Customer support25%20
- Trust & licence20%16
- Account18%14
- Bonuses15%12
- Fairness & RTP14%11
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.83
3.68
1.72
202420252026
| Period | Value |
|---|---|
| 2024 | 2.83 |
| 2025 | 3.68 |
| 2026 | 1.72 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Chile81%79
- Argentina7.1%7
- Peru6.1%6
- Colombia2%2
- Mexico2%2
- Netherlands1%1
- Venezuela1%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 16 | 56% | 57 | 1.72 |
| 2025 | 8 | – | 19 | – |
| 2024 | 7 | – | 6 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 59 | 1.9 / 5 |
| Casino Guru | 30 | 9 | – |
| Tribuna | – | 14 | 4.7 / 5 |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about JugaBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Chile · Trustpilot
- Review
1.0 of 5 stars
Chile · Trustpilot
- Complaint
Withdrawal refused
UnresolvedNetherlands · Casino Guru
- Complaint
Account blocked
ResolvedChile · Casino Guru
- Complaint
Account closed
UnresolvedChile · Casino Guru
7 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, Tribuna.
Questions about JugaBet Casino
Is JugaBet Casino licensed?
Yes. JugaBet Casino holds a licence from Curacao Gaming Control Board.
When was JugaBet Casino founded?
JugaBet Casino launched in 2023.
Which currencies does JugaBet Casino accept?
The one currency listed for JugaBet Casino is Chilean pesos. Its site is available in one language: Spanish.
What welcome bonuses does JugaBet Casino offer?
5 welcome offers are listed for JugaBet Casino. The first on the list is “125% up to $500,000 CLP and 50 extra spins”, with a 25× wagering requirement.
Which countries is JugaBet Casino available in?
JugaBet Casino is listed in 1 market: Chile.
What do players say about JugaBet Casino?
Players have filed 31 complaints and written 82 reviews about JugaBet Casino. Players rate JugaBet Casino 3.3 out of 5 on average across the 2 sites that publish one.
What do players complain about most at JugaBet Casino?
“Account blocked” – 23% of the 31 complaints about JugaBet Casino with a labelled problem. Followed by “Account closed” (16%) and “Bonus winnings confiscated” (9.7%).
Do players report withdrawal problems at JugaBet Casino?
Withdrawals are the topic of 5 complaints about JugaBet Casino: 16% of the 31 with a topic. The most common withdrawal problem is “Withdrawal refused” (60% of them).
Does JugaBet Casino resolve player complaints?
61% of the 31 complaints about JugaBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, JugaBet Casino is 1,388th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about JugaBet Casino?
Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 26% of the rated reviews give four or five stars, and 65% give one or two.
How many complaints has JugaBet Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 17 complaints about JugaBet Casino. That is 31% more than in the 12 months before, when there were 13.
Where do JugaBet Casino’s players come from?
The countries named most often in complaints and reviews about JugaBet Casino are Chile (81%), Argentina (7.1%) and Peru (6.1%).
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Casinos that share a market, a licence or an operator with JugaBet Casino, and ones players rate about the same.
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Rated alike by players
Casinos whose player rating is closest to that of JugaBet Casino.
