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Bonus Terms and Conditions128-UK-N
To download a copy, please click here. Version number 1.0, last updated 18/11/2025
Bonus Policy
This Bonus Policy is an integral part of the Terms and Conditions of Use and thus come into effect with the Terms and Conditions of Use. Any general terms of the Terms and Conditions of Use shall apply to the Bonus Policy, except where explicitly excluded. General Terms
If, at any point in time after reading this policy something is not clear, or If you would like to be blocked from receiving our bonuses please contact our Customer Support Department team before you commence play. You will only use your Bonus Balance after first using any Real Balance you have. If you use your Bonus Balance and your bet generates a win, the winning will be added to your bonus balance (unless the bet completes all your wagering requirements in which case, except if the bonus is non-Cashable, the entire remaining bonus balance will be transferred to your real balance). If a bet uses both real and bonus balance and the bet generates a winning amounts will be credited proportionally to the respective balances. Any bonus, free spins or free bingo tickets which you are credited (credited directly to your account or via a prize giving mechanism for example Prize Twister) to your account shall be subjected to this Bonus Policy. If the bonus/free spins/free bingo tickets you were trying to claim do not appear automatically in your player’s account, please contact our Customer Support team, prior to placing any bets, and the bonus/free spins/bingo tickets shall be credited for you. Unless stated otherwise in the promotion offer bonuses are only available to players who made at least one successful deposit in their accounts. Any winnings from free spins are credited to your Bonus Balance and are subject to a ten (10) times wagering requirement. Having an active bonus does not prevent you from withdrawing, however you will have to choose to cancel your entire bonus balance (this includes any winnings you accrued using your bonus) should you wish to withdraw. You may cancel your bonus at any time from your personal area in the casino. If you choose to cancel your bonus this is an irreversible action. In the rare event we decide, upon your request, to re-instate the bonus, it will be added back with the full wagering conditions regardless of the number of wagering made. In the event that a technical misconfiguration, human error or failure of any kind results in the incorrect number or value of free spins, free bets, golden chips, free bingo tickets or an incorrect bonus being added to your account, we reserve the right to correct this by removing any winnings received and re-adding the reward with the correct configuration. If the game advertised in a Free Spins promotion is not available or becomes unavailable for the jurisdiction, or there is a misconfiguration in the advertising which states the wrong game, we will award the Free Spins on a different eligible game. In such situations the number of Free Spins and the value per Free Spin will be the same or equivalent
Any attempt to register multiple accounts to gain bonus money will be deemed as bonus abuse and will result in the account(s) being suspended and the removal of your funds. Individual promotions may have additional terms and conditions which will override or contribute to the terms and conditions here stated. Please carefully check all terms and conditions associated with an offer before taking part. Should the terms and conditions of the individual promotions conflict with the Bonus Policy, the individual promotions terms shall apply. In accordance with the privacy policy, we regularly send promotional emails with bonus offers. You are only eligible for the bonus if you received the email directly from us. If We determine that a specific customer did not receive that particular promotion as an intended exclusive targeted recipient that this promotion was sent out to, we will not honour any payout requests from the customer, even if they have met the wagering criteria. We reserve the right to cancel promotions or bonus offers, of any kind at any time, without prior notice. Any such cancellation will not affect an award already redeemed. In instances where strong indications of gambling-related harm are identified via our customer interaction monitoring framework, we reserve the right to immediately restrict the account from making further deposits and participating in gameplay. In situations where a player is in the process of meeting bonus wagering requirements and the above mentioned strong indications of gambling-related harm are identified necessitating a restrictive action on the account, we will assess and consider, based on all available information at our disposal, whether to prevent or allow the completion of the bonus offer. All offers you see in your Daily Picks are available to you because of the current state of your account. Offers can become unavailable before the time has expired due to changes within the account caused by transactions made. Unless otherwise specified, the minimum deposit to qualify for any deposit bonus is £20 or the equivalent value in any other currency. Unless stated otherwise if the last bonus received by a player was a bonus which was not associated with any deposit, a deposit needs to be made first before the player is eligible to use any further bonuses, even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any non-Deposit bonus. If you receive a non-Deposit bonus (general no deposit bonus/refer a friend bonus/registration bonus etc’), free spins, free bets, free bingo tickets or golden chips with no deposit, unless stated otherwise, the maximum amount that you can win or withdraw from it is £100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account. A bonus (including the bonus funds credited from free spins bonus) is also considered as a non-Deposit bonus if your Real Money balance at the time you were credited the bonus is lower than your most recent deposit. Free spins/free bingo tickets are spins which take place that do not reduce funds from your bankroll. For the avoidance of doubt, any mention of free spins/free bingo tickets in this bonus policy refers to spins that do not reduce money from your bankroll, regardless of what those free spins are marketed as. This does not include free spins which are a triggered feature within a game. If you receive a claimable bonus/free spins/free bingo tickets in conjunction with a deposit offer or purchase free spins using your Real Money balance, you must claim the Bonus or play with the free spins/free bingo tickets before playing with your available funds (Real Money and Bonus Balance alike). Failure to comply with this may result in any winnings being removed. Players are allowed to play in any game while having an active bonus. In certain games bonus balance funds are not available to play with and when you open those games you will only see your real balance. To check for the bonus availability, please refer to the information card for each game in the casino platform. A Pending Bonus is a bonus which will be available for use only after any wagering has been completed. You will see this bonus in your Pending Bonus balance. A non-cashable bonus is a bonus which, once wagering is completed or the bonus is consumed, will not be added to your real balance regardless of whether there was any bonus amount left when it was consumed. Once the wagering is completed/bonus is consumed, any amount left will be removed from your bonus balance. Bonuses, free spins, free bets, bingo tickets or golden chips which are not subject to wagering requirements are subject to ‘Irregular Play’ monitoring as described in clauses 28. If you receive a bonus, free spins and/or golden chips, you must have made a prior deposit and risked your own money to be eligible to withdraw funds related to the bonus/free spins/golden chips. Should you attempt to withdraw following receiving a bonus, bingo tickets, free spins, free bets or golden chips, without risking the deposit made to receive the bonus/free spins/free bets/ free bingo tickets/golden chips, the bonus you received will be forfeited. Wagering Requirements
Only when you are using your Bonus Balance and playing an eligible game bets made will generate the points needed to wager your bonus. While making bets to wager any Casino Bonus or Free Spins winnings, the maximum bet permitted is 10% (min £0.10) of the original/credited bonus amount or £5 (the lower amount applies). For example, if you receive a £20 Casino Bonus, the maximum bet you may place while wagering that bonus shall be £2. Failure to comply with this rule means you are in breach of the bonus/offer terms and we reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name). Notwithstanding clause 29, unless stated otherwise in the promotion offer, any Casino Bonus or any winnings derived from Free Spins shall carry a wagering requirement of ten (10) times the total bonus amount. Free Bingo Tickets carry zero (0) wagering requirements, and any winnings derived therefrom shall be credited directly to your Real Balance. For example, if you win £10 from Free Spins, you must wager £100 before being eligible to withdraw. If you win £10 from Free Bingo Tickets, the £10 will be credited directly to your Real Balance. We have 2 different types of wagering that we apply to our bonuses. The contribution rules in this section apply only when wagering a Casino Bonus/
