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Casino profile

Simsinos Casino

Player complaints and reviews about Simsinos Casino, plus its operator (Simsino Partners), licences and welcome offers.

simsinos.com
simsinos.com
Capture of the Simsinos Casino website

Profile

Website
simsinos.com
Established
2024
Operator
Simsino Partnersaffiliate programme
Company
Starscream Limited Casinos
Licences
Languages
  • English
  • German
  • Finnish
  • Norwegian
  • French
Currencies
  • Euros
  • Norwegian kroner
  • Australian dollars
  • New Zealand dollars
  • Canadian dollars
  • Bitcoin
  • Ethereum
  • Tether

About

Simsinos Casino belongs to the Simsino Partners affiliate programme. The site launched in 2024. It holds a licence from Kahnawake Gaming Commission. The interface is available in 5 languages, including English, German, Finnish, Norwegian. 8 account currencies are listed, including Euros, Norwegian kroner, Australian dollars, New Zealand dollars. We list 5 welcome offers.

Simsinos Casino is listed in 9 markets, among them Canada, Germany, France and Belgium. On the Simsinos Casino site for Austria, we found 6 promotions and a loyalty programme with 4 tiers. The registration form for Austria has 2 fields: e-mail and password.

Licensee

The company that holds the Curaçao licence for Simsinos Casino, as the licence register names it.

Legal name
HNA Gaming B.V.
Curaçao licence reference
OGL/2024/1191/0663
Registration number (Curaçao Chamber of Commerce)
162383

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    BIG SPINS

    Maximieren Sie die Spannung! Holen Sie sich hochwertige Big Spins für mehr Gewinne!

  2. 2

    CASHBACK

    Genießen Sie exklusiv bis zu 25% wöchentliches Cashback, um Ihre Gewinne zu steigern!

  3. 3

    FREISPIELE

    Sammeln Sie über 400 Freispiele, entdecken Sie neue Spiele und erobern Sie Levels!

  4. 4

    GELDPREISE

    Steigern Sie Ihr Spiel, erklimmen Sie Levels und entsperren Sie Geldpreise – alles UMSATZFREI!

Sign-up requirements

4 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password

Sign in

  1. E-mail
  2. Password

Player Intelligence

277 records

What players report about Simsinos Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

44

34% resolved, of those with a known outcome

Total reviews

233

Across all review sites

Player rating

1.85 / 5

Trustpilot 3.2 · AskGamblers 0.5

GEO markets

26

Countries stated on 97% of records

Simsinos Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Simsinos Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 44 complaints and 233 reviews about Simsinos Casino on 3 sites. In the 12 months to November 5, 2026, they filed 16 complaints and posted 173 reviews. Reviews are up 381% on the 12 months before (36). The average review rating rose from 2.17 to 3.26 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 32% of the 44 complaints with a labelled problem. Next come “Bonus winnings confiscated” (20%) and “Account blocked” (9.1%). Complaints about “Withdrawal” make up 48% of those with a topic, against 29% across all brands.

Of the 44 complaints with a known outcome, 34% were resolved, against 59% across all brands. That puts Simsinos Casino 1,798th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 33%.

Reviewers give Simsinos Casino 2.9 out of 5 on average over 233 rated reviews, against 3.44 across all brands. 46% of the ratings are four or five stars, and 50% are one or two. The review sites’ own scores average 1.85 out of 5 across 2 sites. By that score, Simsinos Casino ranks 3,848th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (48 reviews), “Customer support” (43 reviews) and “Games” (17 reviews). The most common criticism concerns “Withdrawals” (91 reviews), “Customer support” (55 reviews) and “Trust & licence” (52 reviews).

The countries players state most often are France (46%), Germany (20%) and Netherlands (5.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Simsinos Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay32%14
  • Bonus winnings confiscated20%9
  • Account blocked9.1%4
  • Wagering terms9.1%4
  • Withdrawal refused9.1%4
  • Account closed6.8%3
  • Winnings voided6.8%3
  • Bonus not credited4.5%2
  • Other problems2.3%1
Share of the 44 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal48%21
  • Bonus34%15
  • Account16%7
  • Deposit2.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved66%29
  • Resolved34%15
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Simsinos Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Simsinos Casino against the market
MeasureSimsinos CasinoAll brands
Complaints resolved34%59%
Average review rating2.93.44
Complaints per 100 reviews18.926.4
Share of “Withdrawal” complaints48%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars39%92
  • 4 stars6.4%15
  • 3 stars4.3%10
  • 2 stars4.7%11
  • 1 star45%105
Share of 233 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals23%48
  • Customer support20%43
  • Games8%17
  • Bonuses6.1%13
  • Trust & licence6.1%13
  • Website & app4.7%10
Share of the 212 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals43%91
  • Customer support26%55
  • Trust & licence25%52
  • Bonuses14%29
  • KYC / verification11%23
  • Deposits & payment methods5.7%12
Share of the 212 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • France46%123
  • Germany20%54
  • Netherlands5.6%15
  • Spain3.7%10
  • Belgium3.3%9
  • Sweden3%8
  • Austria2.6%7
  • Canada2.6%7
  • Finland2.2%6
  • Denmark1.9%5
  • Other countries9.3%25
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261346%1683.3
20259–362.18
20241817%251.38
20231–1–
20223–3–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2253.2 / 5
Casino Guru386–
AskGamblers620.5 / 5

Block 13

Latest complaints and reviews

The newest records about Simsinos Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    France · Trustpilot

  • Review

    5.0 of 5 stars

    France · Trustpilot

  • Complaint

    Account closed

    Unresolved

    Denmark · Casino Guru

  • Complaint

    Withdrawal delay

    Unresolved

    Austria · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Austria · Casino Guru

14 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Simsinos Casino

Who owns Simsinos Casino?

Simsinos Casino is operated by Starscream Limited Casinos and runs under the Simsino Partners affiliate programme.

Is Simsinos Casino licensed?

Yes. Simsinos Casino holds a licence from Kahnawake Gaming Commission.

When was Simsinos Casino founded?

Simsinos Casino launched in 2024.

Which currencies does Simsinos Casino accept?

Currencies listed for Simsinos Casino: Euros, Norwegian kroner, Australian dollars, New Zealand dollars, Canadian dollars, Bitcoin, Ethereum, Tether. Its site is available in 5 languages: English, German, Finnish, Norwegian and 1 more.

What welcome bonuses does Simsinos Casino offer?

5 welcome offers are listed for Simsinos Casino. The first on the list is “100% up to €250 + 110 Free Spins, 1st Deposit Bonus at Simsinos Casino”.

Which countries is Simsinos Casino available in?

Simsinos Casino is listed in 9 markets: Australia, Austria, Belgium, Canada, Finland, France, Germany, New Zealand and 1 more.

What bonuses and promotions does Simsinos Casino run in Austria?

We read 6 live offers for Austria on the Simsinos Casino site itself.

Does Simsinos Casino have a loyalty programme in Austria?

Yes. Its loyalty programme for Austria has 4 tiers.

What does Simsinos Casino ask for at registration in Austria?

The Simsinos Casino registration form for Austria has 2 fields: e-mail, password.

What do players say about Simsinos Casino?

Players have filed 44 complaints and written 233 reviews about Simsinos Casino. Players rate Simsinos Casino 1.85 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Simsinos Casino?

“Withdrawal delay” – 32% of the 44 complaints about Simsinos Casino with a labelled problem. Followed by “Bonus winnings confiscated” (20%) and “Account blocked” (9.1%).

Do players report withdrawal problems at Simsinos Casino?

Withdrawals are the topic of 21 complaints about Simsinos Casino: 48% of the 44 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them). Of the withdrawal complaints with a known outcome, 33% were resolved.

Does Simsinos Casino resolve player complaints?

34% of the 44 complaints about Simsinos Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Simsinos Casino is 1,798th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Simsinos Casino?

Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 46% of the rated reviews give four or five stars, and 50% give one or two.

How many complaints has Simsinos Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 16 complaints about Simsinos Casino.

Where do Simsinos Casino’s players come from?

The countries named most often in complaints and reviews about Simsinos Casino are France (46%), Germany (20%) and Netherlands (5.6%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Simsinos Casino, and ones players rate about the same.