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Casino profile

PowerUp Casino

Player complaints and reviews about PowerUp Casino, plus its operator (1Up Partners), licences and welcome offers.

powerupcasino.com
powerupcasino.com
Capture of the PowerUp Casino website

Profile

Website
powerupcasino.com
Established
2022
Operator
1Up Partnersaffiliate programme
Company
IGplay
Licences
Languages
  • English
  • German
  • Portuguese
  • Finnish
  • Spanish
  • Italian
  • Hungarian
  • Polish
  • Norwegian
  • Arabic
  • Greek
  • Czech
  • French
Currencies
  • Euros
  • Australian dollars
  • South African Rand
  • US dollars
  • Brazilian reals
  • Canadian dollars
  • Chilean pesos
  • Czech Republic korunas
  • Hungarian forints
  • Indian rupees
  • Japanese yen
  • Norwegian kroner
  • Peruvian nuevos soles
  • Polish zlotys
  • Turkish Lira
  • Swiss francs
  • Colombian pesos
  • New Zealand dollars
  • Bitcoin
  • Ethereum
  • Tether
  • Litecoin
  • Ripple
  • USD Coin
  • Bitcoin Cash Show more

About

PowerUp Casino belongs to the 1Up Partners affiliate programme. The site launched in 2022. It holds a licence from Anjouan Gaming Board. The interface is available in 13 languages, including English, German, Portuguese, Finnish. 25 account currencies are listed, including Euros, Australian dollars, South African Rand, US dollars. We list 20 welcome offers.

PowerUp Casino is listed in 24 markets, among them Canada, Germany, France and Belgium. On the PowerUp Casino site for Czechia, we found 7 promotions, 6 tournaments and a loyalty programme with 4 tiers.

Markets

This brand is listed in 24 markets. Pick one to see what it offers there.

Welcome bonuses

20 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    NO LIMITS

    Specially for our loyal customers, we would like to offer personal VIP services with unique gaming conditions. Now you will play without any worries! It’s very simple – play for pleasure, improve your gaming skills and get more profitable winnings without any limits.

  2. 2

    FINANCIAL PRIVILEGES

    VIP club welcomes all the players who want to get high-quality VIP service. Exclusive privileges, special promotions and benefits are available for you on our website. VIP player’s status will allow you to enjoy incredibly high withdrawal limits of funds in record-breaking short terms.

  3. 3

    PERSONAL MANAGER

    Which of the impressive advantages would you like to get when you become a VIP player? Share it with your personal manager! All your suggestions will be undoubtedly considered and satisfied. We are glad to help you.

  4. 4

    VIP PROMOTIONS

    Would you like to get more great promotions, pleasant and generous bonuses, personal offers? All of that is available to our VIP players who receive truly royal conditions and privileges as an award for the loyalty.

Player Intelligence

173 records

What players report about PowerUp Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

78

91% resolved, of those with a known outcome

Total reviews

95

Across all review sites

Player rating

3.3 / 5

AskGamblers 4.6 · Trustpilot 2.0

GEO markets

18

Countries stated on 61% of records

PowerUp Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about PowerUp Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 78 complaints and 95 reviews about PowerUp Casino on 5 sites. In the 12 months to November 5, 2026, they filed 15 complaints and posted 20 reviews. That is 12% fewer complaints than in the 12 months before (17). Reviews are down 23% on the 12 months before (26). The average review rating rose from 2.87 to 3.53 out of 5 year on year. Of the complaints with a known outcome, 100% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 51% of the 74 complaints with a labelled problem. Next come “Verification delay” (11%) and “Account blocked” (5.4%). Complaints about “Withdrawal” make up 58% of those with a topic, against 29% across all brands.

Of the 78 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts PowerUp Casino 352nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 96%.

Reviewers give PowerUp Casino 3.29 out of 5 on average over 95 rated reviews, against 3.44 across all brands. 54% of the ratings are four or five stars, and 40% are one or two. The review sites’ own scores average 3.3 out of 5 across 2 sites. By that score, PowerUp Casino ranks 1,891st of 4,286 rated casinos. Reviewers most often praise “Games” (48 reviews), “Website & app” (40 reviews) and “Customer support” (36 reviews). The most common criticism concerns “Withdrawals” (33 reviews), “Customer support” (24 reviews) and “Website & app” (15 reviews).

The countries players state most often are Germany (27%), Canada (15%) and Finland (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about PowerUp Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the impressive game library and the generous welcome bonuses offered by PowerUp Casino. The responsive customer support and smooth navigation of the site were also highlighted as positive aspects.

Many players expressed frustration with the lengthy withdrawal process, which sometimes took longer than expected. Additionally, some noted that the verification process could be slow and that there were occasional delays in receiving SMS codes during registration.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay51%38
  • Verification delay11%8
  • Account blocked5.4%4
  • Bonus not credited5.4%4
  • Documents rejected or requested again4.1%3
  • Withdrawal refused4.1%3
  • Account closed2.7%2
  • Bonus winnings confiscated2.7%2
  • Other problems14%10
Share of the 74 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal58%45
  • KYC / verification14%11
  • Account10%8
  • Bonus9%7
  • Responsible gambling2.6%2
  • Technical2.6%2
  • Deposit1.3%1
  • Other1.3%1
  • Payments & refunds1.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved91%71
  • Unresolved9%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

PowerUp Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

PowerUp Casino against the market
MeasurePowerUp CasinoAll brands
Complaints resolved91%59%
Average review rating3.293.44
Complaints per 100 reviews82.126.4
Share of “Withdrawal” complaints58%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars49%47
  • 4 stars4.2%4
  • 3 stars6.3%6
  • 2 stars11%10
  • 1 star29%28
Share of 95 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games51%48
  • Website & app42%40
  • Customer support38%36
  • Bonuses25%24
  • Deposits & payment methods20%19
  • Withdrawals17%16
Share of the 95 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals35%33
  • Customer support25%24
  • Website & app16%15
  • Bonuses13%12
  • KYC / verification13%12
  • Trust & licence12%11
Share of the 95 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany27%28
  • Canada15%16
  • Finland12%13
  • Ireland8.6%9
  • New Zealand4.8%5
  • Brazil3.8%4
  • Latvia3.8%4
  • Norway3.8%4
  • Poland3.8%4
  • Austria2.9%3
  • Other countries14%15
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202614100%203.53
20252896%483.84
20242374%19–
202313100%8–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru4932–
AskGamblers28414.6 / 5
Trustpilot–212.0 / 5
CasinoReviews1––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about PowerUp Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Poland · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

  • Review

    1.0 of 5 stars

    Poland · Trustpilot

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about PowerUp Casino

Who owns PowerUp Casino?

PowerUp Casino is operated by IGplay and runs under the 1Up Partners affiliate programme.

Is PowerUp Casino licensed?

Yes. PowerUp Casino holds a licence from Anjouan Gaming Board.

When was PowerUp Casino founded?

PowerUp Casino launched in 2022.

Which currencies does PowerUp Casino accept?

Currencies listed for PowerUp Casino: Euros, Australian dollars, South African Rand, US dollars, Brazilian reals, Canadian dollars, Chilean pesos, Czech Republic korunas and 17 more. Its site is available in 13 languages: English, German, Portuguese, Finnish and 9 more.

What welcome bonuses does PowerUp Casino offer?

20 welcome offers are listed for PowerUp Casino. The first on the list is “100% up to €1000 + 100 Free Spins, 1st Deposit Welcome Bonus at PowerUp Casino”, with a 35× wagering requirement.

Which countries is PowerUp Casino available in?

PowerUp Casino is listed in 24 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czechia and 16 more.

What bonuses and promotions does PowerUp Casino run in Czechia?

We read 7 live offers for Czechia on the PowerUp Casino site itself.

Does PowerUp Casino run tournaments and a loyalty programme in Czechia?

Yes. The PowerUp Casino site for Czechia lists 6 tournaments. Its loyalty programme for Czechia has 4 tiers.

What do players say about PowerUp Casino?

Players have filed 78 complaints and written 95 reviews about PowerUp Casino. Players rate PowerUp Casino 3.3 out of 5 on average across the 2 sites that publish one.

What do players complain about most at PowerUp Casino?

“Withdrawal delay” – 51% of the 74 complaints about PowerUp Casino with a labelled problem. Followed by “Verification delay” (11%) and “Account blocked” (5.4%).

Do players report withdrawal problems at PowerUp Casino?

Withdrawals are the topic of 45 complaints about PowerUp Casino: 58% of the 78 with a topic. The most common withdrawal problem is “Withdrawal delay” (84% of them). Of the withdrawal complaints with a known outcome, 96% were resolved.

Does PowerUp Casino resolve player complaints?

91% of the 78 complaints about PowerUp Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PowerUp Casino is 352nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about PowerUp Casino?

Praised most: “Games”, “Website & app” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Website & app”. 54% of the rated reviews give four or five stars, and 40% give one or two.

How many complaints has PowerUp Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 15 complaints about PowerUp Casino. That is 12% fewer than in the 12 months before, when there were 17.

Where do PowerUp Casino’s players come from?

The countries named most often in complaints and reviews about PowerUp Casino are Germany (27%), Canada (15%) and Finland (12%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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