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Casino profile

Casino X

Player complaints and reviews about Casino X, plus its operator (Posh Friends Affiliates), licences and welcome offers.

casino-x.com
casino-x.com
Capture of the Casino X website

Profile

Website
casino-x.com
Established
2011
Operator
Posh Friends Affiliatesaffiliate programme
Company
Pomadorro N.V.
Licences
Languages
  • English
  • Hindi
  • Japanese
  • Korean
  • Turkish
  • Azerbaijani
  • Russian
Currencies
  • Australian dollars
  • Canadian dollars
  • Chinese yuan
  • Euros
  • Japanese yen
  • Norwegian kroner
  • Russian rubles
  • US dollars

About

Casino X belongs to the Posh Friends Affiliates affiliate programme. The site launched in 2011. It holds a licence from Curacao Gaming Control Board. The interface is available in 7 languages, including English, Hindi, Japanese, Korean. 8 account currencies are listed, including Australian dollars, Canadian dollars, Chinese yuan, Euros. We list 13 welcome offers.

Casino X is listed in 6 markets, among them Canada, Australia, Japan and India.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

666 records

What players report about Casino X on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

192

51% resolved, of those with a known outcome

Total reviews

474

Across all review sites

Player rating

3.3 / 5

casino.ru 4.7 · AskGamblers 2.6 · Trustpilot 1.8 · Tribuna 4.1

GEO markets

28

Countries stated on 25% of records

Casino X complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino X, the way Player Intelligence PRO computes it.

Since 2014, players have posted 192 complaints and 474 reviews about Casino X on 9 sites. In the 12 months to November 5, 2026, they filed 34 complaints and posted 92 reviews. That is 3% fewer complaints than in the 12 months before (35). Reviews are down 4% on the 12 months before (96). The average review rating fell from 3.97 to 3.81 out of 5 year on year. Of the complaints with a known outcome, 64% were resolved in the last 12 months, against 74% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 28% of the 166 complaints with a labelled problem. Next come “Account blocked” (14%) and “Deposit not credited” (13%). Complaints about “Withdrawal” make up 34% of those with a topic, against 29% across all brands.

Of the 182 complaints with a known outcome, 51% were resolved, against 59% across all brands. That puts Casino X 1,566th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 70%.

Reviewers give Casino X 3.99 out of 5 on average over 425 rated reviews, against 3.44 across all brands. 76% of the ratings are four or five stars, and 15% are one or two. The review sites’ own scores average 3.3 out of 5 across 4 sites. By that score, Casino X ranks 1,893rd of 4,286 rated casinos. Reviewers most often praise “Games” (181 reviews), “Bonuses” (158 reviews) and “Withdrawals” (147 reviews). The most common criticism concerns “Withdrawals” (78 reviews), “Bonuses” (75 reviews) and “Customer support” (48 reviews).

The countries players state most often are Russia (55%), Japan (7.2%) and Belarus (4.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,909 brands Player Intelligence tracks.

Ask the AI analyst about Casino X: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the solid selection of games and fast loading times offered by the casino. Many value the smooth navigation of the site and the reliable gaming environment it provides for dedicated players.

Players are disappointed with the recent lack of promotional transparency and poor customer support. The misleading bonus terms and aggressive upselling tactics from support agents have led to frustration and a feeling of being misled.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay28%47
  • Account blocked14%23
  • Deposit not credited13%21
  • Bonus winnings confiscated6%10
  • Bonus not credited4.8%8
  • Withdrawal refused4.8%8
  • Account closed4.2%7
  • Documents rejected or requested again4.2%7
  • Other problems21%35
Share of the 166 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal34%64
  • Account20%39
  • Bonus11%21
  • Deposit11%21
  • Payments & refunds9.4%18
  • KYC / verification6.8%13
  • Other4.7%9
  • Technical2.1%4
  • Responsible gambling0.5%1
  • Customer support0.5%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved48%93
  • Unresolved46%89
  • Open4.7%9
  • No status published0.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casino X against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casino X against the market
MeasureCasino XAll brands
Complaints resolved51%59%
Average review rating3.993.44
Complaints per 100 reviews40.526.4
Share of “Withdrawal” complaints34%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars57%243
  • 4 stars19%79
  • 3 stars9.4%40
  • 2 stars4.2%18
  • 1 star11%45
Share of 425 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games42%181
  • Bonuses37%158
  • Withdrawals34%147
  • Website & app20%88
  • Customer support16%69
  • Fairness & RTP14%60
Share of the 431 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals18%78
  • Bonuses17%75
  • Customer support11%48
  • Fairness & RTP7.4%32
  • KYC / verification6.7%29
  • Website & app6.7%29
Share of the 431 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Russia55%92
  • Japan7.2%12
  • Belarus4.2%7
  • United States4.2%7
  • Finland3.6%6
  • United Arab Emirates3%5
  • Canada3%5
  • Ireland3%5
  • Austria2.4%4
  • Australia1.2%2
  • Other countries13%21
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262350%773.74
20254379%1043.98
20242450%634.65
20231644%334.59
20228–554.81
20211953%324.33
20202442%273.43
20198–21–
20187–13–
20171233%6–
20167–22–
20151–15–
20140–6–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
casino.ru–2524.7 / 5
latestcasinobonuses.bet98140–
AskGamblers18382.6 / 5
affgambler.ru38––
Casino Guru197–
Trustpilot–241.8 / 5
forum-casino.com14––
Tribuna–134.1 / 5
CasinoReviews5––

Block 13

Latest complaints and reviews

The newest records about Casino X as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

10 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from casino.ru, AskGamblers, Trustpilot, Tribuna.

Questions about Casino X

Who owns Casino X?

Casino X is operated by Pomadorro N.V. and runs under the Posh Friends Affiliates affiliate programme.

Is Casino X licensed?

Yes. Casino X holds a licence from Curacao Gaming Control Board.

When was Casino X founded?

Casino X launched in 2011.

Which currencies does Casino X accept?

Currencies listed for Casino X: Australian dollars, Canadian dollars, Chinese yuan, Euros, Japanese yen, Norwegian kroner, Russian rubles, US dollars. Its site is available in 7 languages: English, Hindi, Japanese, Korean and 3 more.

What welcome bonuses does Casino X offer?

13 welcome offers are listed for Casino X. The first on the list is “200% up to 100 ман”, with a 30× wagering requirement.

Which countries is Casino X available in?

Casino X is listed in 6 markets: Australia, Azerbaijan, Canada, India, Japan, South Korea.

What do players say about Casino X?

Players have filed 192 complaints and written 474 reviews about Casino X. Players rate Casino X 3.3 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Casino X?

“Withdrawal delay” – 28% of the 166 complaints about Casino X with a labelled problem. Followed by “Account blocked” (14%) and “Deposit not credited” (13%).

Do players report withdrawal problems at Casino X?

Withdrawals are the topic of 64 complaints about Casino X: 34% of the 191 with a topic. The most common withdrawal problem is “Withdrawal delay” (73% of them). Of the withdrawal complaints with a known outcome, 70% were resolved.

Does Casino X resolve player complaints?

51% of the 182 complaints about Casino X with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Casino X is 1,566th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casino X?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 76% of the rated reviews give four or five stars, and 15% give one or two.

How many complaints has Casino X received in the last 12 months?

In the 12 months to November 5, 2026, players filed 34 complaints about Casino X. That is 3% fewer than in the 12 months before, when there were 35.

Where do Casino X’s players come from?

The countries named most often in complaints and reviews about Casino X are Russia (55%), Japan (7.2%) and Belarus (4.2%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Casino X, and ones players rate about the same.