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Casino profile

PinoCasino

Player complaints and reviews about PinoCasino, plus its operator (Chilli Partners), licences and welcome offers.

pinocasino.com
pinocasino.com
Capture of the PinoCasino website

Profile

Website
pinocasino.com
Established
2021
Operator
Chilli Partnersaffiliate programme
Company
N1 Interactive Ltd. Casinos
Licences
Languages
  • English
  • German
  • Finnish
Currencies
  • Russian rubles
  • Euros
  • US dollars
  • Canadian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Polish zlotys

About

PinoCasino belongs to the Chilli Partners affiliate programme. The site launched in 2021. It holds a licence from Malta Gaming Authority. The interface is available in 3 languages: English, German, Finnish. 7 account currencies are listed, including Russian rubles, Euros, US dollars, Canadian dollars. We list 5 welcome offers.

PinoCasino is listed in 5 markets, among them Canada, Germany, New Zealand and Finland. On the PinoCasino site for Mexico, we found 12 tournaments.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

12 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

587 records

What players report about PinoCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

35

83% resolved, of those with a known outcome

Total reviews

552

Across all review sites

Player rating

3.65 / 5

Trustpilot 3.3 · AskGamblers 4.0

GEO markets

22

Countries stated on 94% of records

PinoCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about PinoCasino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 35 complaints and 552 reviews about PinoCasino on 4 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 4 reviews.

The problem players report most often is “Withdrawal delay”: 21% of the 34 complaints with a labelled problem. Next come “Deposit not credited” (18%) and “Account blocked” (12%). Complaints about “Withdrawal” make up 29% of those with a topic, against 29% across all brands.

Of the 35 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts PinoCasino 706th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 80%.

Reviewers give PinoCasino 3.89 out of 5 on average over 542 rated reviews, against 3.44 across all brands. 73% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 3.65 out of 5 across 2 sites. By that score, PinoCasino ranks 1,379th of 4,286 rated casinos. Reviewers most often praise “Customer support” (202 reviews), “Games” (104 reviews) and “Withdrawals” (99 reviews). The most common criticism concerns “Withdrawals” (60 reviews), “Trust & licence” (47 reviews) and “Customer support” (42 reviews).

The countries players state most often are Netherlands (45%), Germany (37%) and Poland (5.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about PinoCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Payments and the game library generally impress players, with positive feedback outweighing concerns in those areas. However, several users reported issues with bonuses, customer support, and the verification process.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay21%7
  • Deposit not credited18%6
  • Account blocked12%4
  • Account closed8.8%3
  • Deposit refund8.8%3
  • Wagering terms5.9%2
  • Withdrawal refused5.9%2
  • Verification delay2.9%1
  • Other problems18%6
Share of the 34 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal29%10
  • Deposit26%9
  • Account21%7
  • Bonus5.9%2
  • KYC / verification5.9%2
  • Other5.9%2
  • Responsible gambling2.9%1
  • Technical2.9%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved83%29
  • Unresolved17%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

PinoCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

PinoCasino against the market
MeasurePinoCasinoAll brands
Complaints resolved83%59%
Average review rating3.893.44
Complaints per 100 reviews6.326.4
Share of “Withdrawal” complaints29%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars64%349
  • 4 stars8.9%48
  • 3 stars1.7%9
  • 2 stars1.7%9
  • 1 star23%127
Share of 542 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support48%202
  • Games25%104
  • Withdrawals23%99
  • Bonuses19%81
  • Website & app12%51
  • KYC / verification7.5%32
Share of the 424 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals14%60
  • Trust & licence11%47
  • Customer support9.9%42
  • Bonuses9.7%41
  • Fairness & RTP9%38
  • KYC / verification7.1%30
Share of the 424 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands45%250
  • Germany37%206
  • Poland5.1%28
  • Austria4%22
  • Canada2%11
  • Switzerland1.1%6
  • Ireland0.9%5
  • Bulgaria0.5%3
  • Finland0.5%3
  • India0.4%2
  • Other countries2.5%14
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–3–
20256–6–
20249–15–
20237–1393.61
20228–3564.02
20215–334.11

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–5133.3 / 5
Casino Guru2720–
AskGamblers2194.0 / 5
CasinoReviews6––

Block 13

Latest complaints and reviews

The newest records about PinoCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Austria · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Documents rejected or requested again

    Resolved

    Ireland · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Ireland · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about PinoCasino

Who owns PinoCasino?

PinoCasino is operated by N1 Interactive Ltd. Casinos and runs under the Chilli Partners affiliate programme.

Is PinoCasino licensed?

Yes. PinoCasino holds a licence from Malta Gaming Authority.

When was PinoCasino founded?

PinoCasino launched in 2021.

Which currencies does PinoCasino accept?

Currencies listed for PinoCasino: Russian rubles, Euros, US dollars, Canadian dollars, New Zealand dollars, Norwegian kroner, Polish zlotys. Its site is available in 3 languages: English, German, Finnish.

What welcome bonuses does PinoCasino offer?

5 welcome offers are listed for PinoCasino. The first on the list is “100% up to €150 + 150 Free Spins, 1st Deposit Welcome Bonus at PinoCasino”, with a 40× wagering requirement.

Which countries is PinoCasino available in?

PinoCasino is listed in 5 markets: Austria, Canada, Finland, Germany, New Zealand.

Does PinoCasino run tournaments in Mexico?

Yes. The PinoCasino site for Mexico lists 12 tournaments.

What do players say about PinoCasino?

Players have filed 35 complaints and written 552 reviews about PinoCasino. Players rate PinoCasino 3.65 out of 5 on average across the 2 sites that publish one.

What do players complain about most at PinoCasino?

“Withdrawal delay” – 21% of the 34 complaints about PinoCasino with a labelled problem. Followed by “Deposit not credited” (18%) and “Account blocked” (12%).

Do players report withdrawal problems at PinoCasino?

Withdrawals are the topic of 10 complaints about PinoCasino: 29% of the 34 with a topic. The most common withdrawal problem is “Withdrawal delay” (70% of them). Of the withdrawal complaints with a known outcome, 80% were resolved.

Does PinoCasino resolve player complaints?

83% of the 35 complaints about PinoCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PinoCasino is 706th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about PinoCasino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 73% of the rated reviews give four or five stars, and 25% give one or two.

How many complaints has PinoCasino received in the last 12 months?

In the 12 months to November 5, 2026, players filed no complaints about PinoCasino.

Where do PinoCasino’s players come from?

The countries named most often in complaints and reviews about PinoCasino are Netherlands (45%), Germany (37%) and Poland (5.1%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with PinoCasino, and ones players rate about the same.