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Casino profile

PinoCasino in Germany

Player complaints and reviews about PinoCasino, plus its operator (Chilli Partners), licences and welcome offers.

pinocasino.com
pinocasino.com
Capture of the PinoCasino website

Profile

Website
pinocasino.com
Established
2021
Operator
Chilli Partnersaffiliate programme
Company
N1 Interactive Ltd. Casinos
Licences
Languages
  • English
  • German
  • Finnish
Currencies
  • Russian rubles
  • Euros
  • US dollars
  • Canadian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Polish zlotys

About

On the PinoCasino site for Germany, we found 9 promotions.

PinoCasino belongs to the Chilli Partners affiliate programme. The site launched in 2021. It holds a licence from Malta Gaming Authority. The interface is available in 3 languages: English, German, Finnish. 7 account currencies are listed, including Russian rubles, Euros, US dollars, Canadian dollars. We list 5 welcome offers.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player complaints and reviews in Germany

206 records

206 of the 587 records about PinoCasino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

11

91% resolved, of those with a known outcome

Total reviews

195

Across all review sites

Player rating

3.86 / 5

195 ratings by these players

Share of all records

35%

of 587 about PinoCasino

What players in Germany say about PinoCasino

Players in Germany have filed 11 complaints and written 195 reviews about PinoCasino. That is 35% of the 587 records about it from every market. Complaints make up 5.3% of their records, against 6% across all markets. Their reviews rate it 3.86 out of 5 on average (195 ratings), against 3.89 across all markets. 27% of their rated reviews give one or two stars; across all markets the share is 25%.

The most common problem in their complaints is “Withdrawal delay”: 50% of 10 complaints with a labelled problem (21% across all markets). 91% of their 11 complaints with a known outcome were resolved, against 83% across all markets.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about PinoCasino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records5.3%6%
Resolved, of complaints with a known outcome91%83%
Average review rating, out of 53.863.89
Reviews rated 1–2 stars27%25%
Withdrawal delay, of labelled complaints50%21%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay50%5
  • Deposit refund20%2
  • Wagering terms10%1
  • Sports bets10%1
  • Site or app problems10%1
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%5
  • Deposit20%2
  • Bonus10%1
  • Other10%1
  • Technical10%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved91%10
  • Unresolved9.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2021202220232024
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars64%125
  • 4 stars8.7%17
  • 3 stars0.5%1
  • 2 stars2.1%4
  • 1 star25%48
Share of 195 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support52%76
  • Withdrawals31%45
  • Games23%33
  • Bonuses16%23
  • Website & app12%17
  • KYC / verification11%16
Share of the 145 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP14%21
  • Bonuses12%17
  • Trust & licence12%17
  • Withdrawals6.9%10
  • Deposits & payment methods6.2%9
  • Customer support5.5%8
Share of the 145 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20222023
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20251–0–
20241–1–
20234–623.73
20225–1223.9
20210–10–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–190–
Casino Guru115–

Block 11

Latest complaints and reviews

The newest records about PinoCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Deposit refund

    Resolved

    Germany · Casino Guru

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Deposit refund

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about PinoCasino in Germany

What bonuses and promotions does PinoCasino run in Germany?

We read 9 live offers for Germany on the PinoCasino site itself.

How many complaints and reviews about PinoCasino come from players in Germany?

206 of the 587 complaints and reviews about PinoCasino come from players in Germany. Across all its markets, 35 complaints have a known outcome, and 83% of them were resolved.

Who owns PinoCasino?

PinoCasino is operated by N1 Interactive Ltd. Casinos and runs under the Chilli Partners affiliate programme.

Is PinoCasino licensed?

Yes. PinoCasino holds a licence from Malta Gaming Authority.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with PinoCasino, and ones players rate about the same.