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Casino profile

One Casino

Player complaints and reviews about One Casino, plus its operator (One Affiliates), licences and welcome offers.

onecasino.com
onecasino.com
Capture of the One Casino website

Profile

Website
onecasino.com
Established
2017
Operator
One Affiliatesaffiliate programme
Company
One Casino Limited
Licences
Languages
  • English
  • German
  • Finnish
  • French
  • Danish
  • Dutch
  • Spanish
Currencies
  • Euros
  • Canadian dollars
  • Danish krone
  • New Zealand dollars

About

One Casino belongs to the One Affiliates affiliate programme. The site launched in 2017. It holds licences from Danish Gambling Authority, Malta Gaming Authority, The Netherlands Gambling Authority. The interface is available in 7 languages, including English, German, Finnish, French. 4 account currencies are listed: Euros, Canadian dollars, Danish krone, New Zealand dollars. We list 8 welcome offers.

One Casino is listed in 8 markets, among them Canada, Germany, France and Belgium. On the One Casino site for France, we found 3 promotions.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. Usernamerequired
  2. Passwordrequired

Player Intelligence

7,059 records

What players report about One Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

25

92% resolved, of those with a known outcome

Total reviews

7,034

Across all review sites

Player rating

3.9 / 5

Trustpilot 3.9 · AskGamblers 3.9

GEO markets

48

Countries stated on 100% of records

One Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about One Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 25 complaints and 7,034 reviews about One Casino on 4 sites. In the 12 months to November 4, 2026, they filed 6 complaints and posted 883 reviews. Reviews are down 12% on the 12 months before (1,007). The average review rating fell from 3.82 to 3.81 out of 5 year on year.

The problem players report most often is “Account closed”: 12% of the 25 complaints with a labelled problem. Next come “Withdrawal delay” (12%) and “Account blocked” (8%). Complaints about “Account” make up 28% of those with a topic, against 15% across all brands.

Of the 24 complaints with a known outcome, 92% were resolved, against 59% across all brands. That puts One Casino 315th of 1,917 casinos with at least 10 such complaints.

Reviewers give One Casino 4.11 out of 5 on average over 7,034 rated reviews, against 3.44 across all brands. 79% of the ratings are four or five stars, and 18% are one or two. The review sites’ own scores average 3.9 out of 5 across 2 sites. By that score, One Casino ranks 944th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (2,230 reviews), “Customer support” (1,539 reviews) and “Games” (1,301 reviews). The most common criticism concerns “Fairness & RTP” (586 reviews), “Withdrawals” (574 reviews) and “Bonuses” (410 reviews).

The countries players state most often are Germany (30%), Netherlands (29%) and Finland (8.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about One Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the simple registration process and the fast response from customer support. The wide selection of games and the potential for high winnings were also highlighted positively.

Players expressed frustration over the handling of self-exclusion requests, stating that their evidence was ignored. Additionally, there were complaints about slow responses to emails after filing a complaint.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account closed12%3
  • Withdrawal delay12%3
  • Account blocked8%2
  • Registration8%2
  • Bonus not credited8%2
  • Deposit not credited8%2
  • Wrong calculation8%2
  • Game malfunction8%2
  • Other problems28%7
Share of the 25 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account28%7
  • Withdrawal20%5
  • Technical16%4
  • Bonus12%3
  • Deposit12%3
  • KYC / verification4%1
  • Payments & refunds4%1
  • Responsible gambling4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%22
  • Unresolved8%2
  • Closed without an outcome4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

One Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

One Casino against the market
MeasureOne CasinoAll brands
Complaints resolved92%59%
Average review rating4.113.44
Complaints per 100 reviews0.426.4
Share of “Account” complaints28%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars66%4,666
  • 4 stars12%861
  • 3 stars3.4%239
  • 2 stars2.3%161
  • 1 star16%1,107
Share of 7,034 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals40%2,230
  • Customer support28%1,539
  • Games23%1,301
  • Bonuses13%724
  • Website & app8.7%487
  • Trust & licence6.5%365
Share of the 5,577 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP11%586
  • Withdrawals10%574
  • Bonuses7.4%410
  • Trust & licence4.4%246
  • Customer support4.1%230
  • Games3.5%195
Share of the 5,577 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany30%2,079
  • Netherlands29%2,032
  • Finland8.2%575
  • Spain6.8%476
  • Austria4.7%329
  • Denmark4.5%314
  • New Zealand4%284
  • Canada3.7%261
  • Ireland3.3%236
  • Czechia3%208
  • Other countries3.6%251
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–7393.82
20254–1,0083.85
20240–8713.99
20232–8293.89
20222–4443.64
20211–5393.66
202011100%1,7814.55
20190–8234.64

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–7,0213.9 / 5
Casino Guru24––
AskGamblers–133.9 / 5
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about One Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Spain · Trustpilot

  • Review

    5.0 of 5 stars

    Netherlands · Trustpilot

  • Complaint

    Self-exclusion

    Closed

    Finland · Casino Guru

  • Complaint

    Bonus not credited

    Resolved

    Spain · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Ireland · Casino Guru

81 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about One Casino

Who owns One Casino?

One Casino is operated by One Casino Limited and runs under the One Affiliates affiliate programme.

Is One Casino licensed?

Yes. One Casino holds 3 licences: Danish Gambling Authority, Malta Gaming Authority, The Netherlands Gambling Authority.

When was One Casino founded?

One Casino launched in 2017.

Which currencies does One Casino accept?

Currencies listed for One Casino: Euros, Canadian dollars, Danish krone, New Zealand dollars. Its site is available in 7 languages: English, German, Finnish, French and 3 more.

What welcome bonuses does One Casino offer?

8 welcome offers are listed for One Casino. The first on the list is “100% up to €100 at One Casino”, with a 35× wagering requirement.

Which countries is One Casino available in?

One Casino is listed in 8 markets: Belgium, Canada, Finland, France, Germany, Netherlands, New Zealand, Spain.

What bonuses and promotions does One Casino run in France?

We read 3 live offers for France on the One Casino site itself.

What do players say about One Casino?

Players have filed 25 complaints and written 7,034 reviews about One Casino. Players rate One Casino 3.9 out of 5 on average across the 2 sites that publish one.

What do players complain about most at One Casino?

“Account closed” – 12% of the 25 complaints about One Casino with a labelled problem. Followed by “Withdrawal delay” (12%) and “Account blocked” (8%).

Do players report withdrawal problems at One Casino?

Withdrawals are the topic of 5 complaints about One Casino: 20% of the 25 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them).

Does One Casino resolve player complaints?

92% of the 24 complaints about One Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, One Casino is 315th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about One Casino?

Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Fairness & RTP”, “Withdrawals” and “Bonuses”. 79% of the rated reviews give four or five stars, and 18% give one or two.

How many complaints has One Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 6 complaints about One Casino.

Where do One Casino’s players come from?

The countries named most often in complaints and reviews about One Casino are Germany (30%), Netherlands (29%) and Finland (8.2%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with One Casino, and ones players rate about the same.