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Casino profile

National Casino

Player complaints and reviews about National Casino, plus its operator (Playamo Partners), licences and welcome offers.

nationalcasino.com
nationalcasino.com
Capture of the National Casino website

Profile

Website
nationalcasino.com
Established
2021
Operator
Playamo Partnersaffiliate programme
Company
TechSolutions Group N.V.
Licences
Languages
  • English
  • French
  • German
  • Portuguese
  • Czech
  • Polish
  • Spanish
  • Italian
  • Hindi
  • Hungarian
  • Greek
  • Norwegian
  • Finnish
  • Japanese
  • Korean
Currencies
  • Euros
  • Argentine pesos
  • Bulgarian leva
  • Brazilian reals
  • Canadian dollars
  • Swiss francs
  • Chilean pesos
  • Czech Republic korunas
  • Hungarian forints
  • Indian rupees
  • Iraqi dinars
  • Japanese yen
  • Kazakhstani tenges
  • Mexican pesos
  • Malaysian ringgits
  • Norwegian kroner
  • Peruvian nuevos soles
  • Pakistani rupees
  • Polish zlotys
  • Russian rubles
  • Thai baht
  • Ukrainian hryvnias
  • US dollars
  • Vietnamese dong
  • Azerbaijani manats
  • Bolivian bolivianos
  • Colombian pesos
  • Costa Rican colóns
  • Macedonian denari
  • Egyptian pounds
  • Hong Kong dollars
  • Georgian laris
  • Honduran lempiras
  • Moldovan lei
  • New Zealand dollars
  • Uruguayan pesos
  • Philippine pesos
  • Guatemalan quetzals
  • South African Rand
  • Romanian lei
  • Indonesian rupiahs
  • Singapore dollars
  • Bangladeshi takas
  • Uzbekistan som
  • South Korean won
  • Chinese yuan Show more

About

National Casino belongs to the Playamo Partners affiliate programme. The site launched in 2021. It holds licences from Curacao Gaming Control Board, Kahnawake Gaming Commission. The interface is available in 15 languages, including English, French, German, Portuguese. 46 account currencies are listed, including Euros, Argentine pesos, Bulgarian leva, Brazilian reals. We list 5 welcome offers.

National Casino is listed in 37 markets, among them Canada, Germany, France and Belgium. On the National Casino site for Germany, we found 15 promotions and 3 tournaments.

Licensee

The company that holds the Curaçao licence for National Casino, as the licence register names it.

Legal name
TechSolutions Group N.V.
Curaçao licence reference
OGL/2024/590/0758
Registration number (Curaçao Chamber of Commerce)
144920

Markets

This brand is listed in 37 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

15 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

701 records

What players report about National Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

133

94% resolved, of those with a known outcome

Total reviews

568

Across all review sites

Player rating

4.37 / 5

Trustpilot 3.7 · AskGamblers 4.6 · Tribuna 4.8

GEO markets

45

Countries stated on 77% of records

National Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about National Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 133 complaints and 568 reviews about National Casino on 5 sites. In the 12 months to November 4, 2026, they filed 18 complaints and posted 179 reviews. That is 64% more complaints than in the 12 months before (11). Reviews are up 203% on the 12 months before (59). The average review rating rose from 3.14 to 3.4 out of 5 year on year. Of the complaints with a known outcome, 94% were resolved in the last 12 months, against 82% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 23% of the 127 complaints with a labelled problem. Next come “Withdrawal refused” (14%) and “Documents rejected or requested again” (13%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.

Of the 128 complaints with a known outcome, 94% were resolved, against 59% across all brands. That puts National Casino 221st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.

Reviewers give National Casino 3.22 out of 5 on average over 568 rated reviews, against 3.44 across all brands. 56% of the ratings are four or five stars, and 42% are one or two. The review sites’ own scores average 4.37 out of 5 across 3 sites. By that score, National Casino ranks 405th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (174 reviews), “Games” (151 reviews) and “Customer support” (149 reviews). The most common criticism concerns “Withdrawals” (148 reviews), “Trust & licence” (106 reviews) and “Customer support” (90 reviews).

The countries players state most often are Germany (20%), Australia (12%) and Canada (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about National Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the fast and efficient withdrawal process, often receiving their funds the next day. They also enjoyed the user-friendly website layout and the variety of games available, which made for a smooth gaming experience.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay23%29
  • Withdrawal refused14%18
  • Documents rejected or requested again13%17
  • Bonus winnings confiscated10%13
  • Verification delay8.7%11
  • Winnings voided5.5%7
  • Account blocked3.9%5
  • Account not closed on request3.9%5
  • Other problems17%22
Share of the 127 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal43%56
  • KYC / verification22%29
  • Account12%16
  • Bonus12%16
  • Technical4.7%6
  • Responsible gambling2.3%3
  • Deposit0.8%1
  • Other0.8%1
  • Payments & refunds0.8%1
Share of complaints with a category. 4 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved90%120
  • Unresolved6%8
  • Open3.8%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

National Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

National Casino against the market
MeasureNational CasinoAll brands
Complaints resolved94%59%
Average review rating3.223.44
Complaints per 100 reviews23.426.4
Share of “Withdrawal” complaints43%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars49%276
  • 4 stars7.7%44
  • 3 stars2.1%12
  • 2 stars3%17
  • 1 star39%219
Share of 568 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals32%174
  • Games28%151
  • Customer support28%149
  • Bonuses18%98
  • Website & app16%85
  • VIP & loyalty13%69
Share of the 536 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals28%148
  • Trust & licence20%106
  • Customer support17%90
  • KYC / verification11%59
  • Bonuses11%57
  • Account9.1%49
Share of the 536 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany20%107
  • Australia12%63
  • Canada11%58
  • Switzerland9.6%52
  • Austria6.5%35
  • Greece6.3%34
  • Italy4.4%24
  • Poland3.9%21
  • Brazil3.5%19
  • Spain2.8%15
  • Other countries21%113
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261793%1513.27
20259–1364.03
20241794%963.99
20232391%542.93
202231100%472.05
20213594%841.74

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3653.7 / 5
Casino Guru11849–
AskGamblers101404.6 / 5
Tribuna–144.8 / 5
Reclame Aqui5––

Block 13

Latest complaints and reviews

The newest records about National Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    3.0 of 5 stars

    Canada · Trustpilot

  • Review

    5.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal refused

    Open

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal refused

    Open

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal delay

    Resolved

    Greece · Casino Guru

10 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about National Casino

Who owns National Casino?

National Casino is operated by TechSolutions Group N.V. and runs under the Playamo Partners affiliate programme.

Is National Casino licensed?

Yes. National Casino holds 2 licences: Curacao Gaming Control Board, Kahnawake Gaming Commission.

When was National Casino founded?

National Casino launched in 2021.

Which currencies does National Casino accept?

Currencies listed for National Casino: Euros, Argentine pesos, Bulgarian leva, Brazilian reals, Canadian dollars, Swiss francs, Chilean pesos, Czech Republic korunas and 38 more. Its site is available in 15 languages: English, French, German, Portuguese and 11 more.

What welcome bonuses does National Casino offer?

5 welcome offers are listed for National Casino. The first on the list is “100% up to €/$100 + 100 Bonus Spins, 1st Deposit Bonus at National Casino”, with a 40× wagering requirement.

Which countries is National Casino available in?

National Casino is listed in 37 markets: Argentina, Austria, Azerbaijan, Bangladesh, Belgium, Brazil, Canada, Chile and 29 more.

What bonuses and promotions does National Casino run in Germany?

We read 15 live offers for Germany on the National Casino site itself.

Does National Casino run tournaments in Germany?

Yes. The National Casino site for Germany lists 3 tournaments.

What do players say about National Casino?

Players have filed 133 complaints and written 568 reviews about National Casino. Players rate National Casino 4.37 out of 5 on average across the 3 sites that publish one.

What do players complain about most at National Casino?

“Withdrawal delay” – 23% of the 127 complaints about National Casino with a labelled problem. Followed by “Withdrawal refused” (14%) and “Documents rejected or requested again” (13%).

Do players report withdrawal problems at National Casino?

Withdrawals are the topic of 56 complaints about National Casino: 43% of the 129 with a topic. The most common withdrawal problem is “Withdrawal delay” (52% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.

Does National Casino resolve player complaints?

94% of the 128 complaints about National Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, National Casino is 221st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about National Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 56% of the rated reviews give four or five stars, and 42% give one or two.

How many complaints has National Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 18 complaints about National Casino. That is 64% more than in the 12 months before, when there were 11.

Where do National Casino’s players come from?

The countries named most often in complaints and reviews about National Casino are Germany (20%), Australia (12%) and Canada (11%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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