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Casino profile

Mystake Casino in Spain

Player complaints and reviews about Mystake Casino, plus its operator (Mystake Affiliates), licences and welcome offers.

mystake.com
mystake.com
Capture of the Mystake Casino website

Profile

Website
mystake.com
Established
2019
Operator
Mystake Affiliatesaffiliate programme
Company
Santeda International B.V.
Licences
Languages
  • French
  • English
  • Russian
  • German
  • Spanish
  • Finnish
  • Swedish
  • Italian
  • Portuguese
  • Albanian
  • Czech
  • Arabic
Currencies
  • Euros
  • US dollars
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Ripple
  • Dash
  • Ethereum
  • Tether
  • British pounds sterling
  • Australian dollars
  • Argentine pesos
  • Canadian dollars
  • Brazilian reals
  • Moroccan dirhams
  • Venezuelan bolívars Show more

About

On the Mystake Casino site for Spain, we found 7 promotions.

Mystake Casino belongs to the Mystake Affiliates affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including French, English, Russian, German. 16 account currencies are listed, including Euros, US dollars, Bitcoin, Bitcoin Cash. We list 6 welcome offers.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Spain

399 records

399 of the 15,467 records about Mystake Casino come from players who state they are in Spain. The figures below are theirs alone; the casino page covers every market.

Total complaints

68

96% resolved, of those with a known outcome

Total reviews

331

Across all review sites

Player rating

3.92 / 5

331 ratings by these players

Share of all records

2.6%

of 15,467 about Mystake Casino

What players in Spain say about Mystake Casino

Players in Spain have filed 68 complaints and written 331 reviews about Mystake Casino. That is 2.6% of the 15,467 records about it from every market. Complaints make up 17% of their records, against 5.6% across all markets. Their reviews rate it 3.92 out of 5 on average (331 ratings), against 4.18 across all markets. 22% of their rated reviews give one or two stars; across all markets the share is 15%.

The most common problem in their complaints is “Documents rejected or requested again”: 24% of 68 complaints with a labelled problem (9.9% across all markets). 96% of their 67 complaints with a known outcome were resolved, against 91% across all markets. In the last 12 months: 3 complaints and 48 reviews.

A player counts as being in Spain when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Mystake Casino in Spain, or compare the market with another one.

What the assistant can do
Spain and all markets
FigureSpainAll markets
Complaints among all records17%5.6%
Resolved, of complaints with a known outcome96%91%
Average review rating, out of 53.924.18
Reviews rated 1–2 stars22%15%
Documents rejected or requested again, of labelled complaints24%9.9%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Documents rejected or requested again24%16
  • Deposit not credited12%8
  • Verification delay12%8
  • Account blocked10%7
  • Account closed8.8%6
  • Wagering terms5.9%4
  • Withdrawal delay5.9%4
  • Withdrawal refused4.4%3
  • Other problems18%12
Share of the 68 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • KYC / verification35%24
  • Account21%14
  • Deposit12%8
  • Withdrawal10%7
  • Bonus8.8%6
  • Technical5.9%4
  • Payments & refunds2.9%2
  • Responsible gambling2.9%2
  • Other1.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved94%64
  • Unresolved4.4%3
  • Closed without an outcome1.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars57%189
  • 4 stars19%63
  • 3 stars2.1%7
  • 2 stars1.8%6
  • 1 star20%66
Share of 331 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games33%75
  • Withdrawals21%47
  • Website & app19%43
  • Trust & licence11%24
  • Deposits & payment methods9.2%21
  • Customer support8.8%20
Share of the 228 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals21%48
  • KYC / verification14%31
  • Customer support11%26
  • Trust & licence7.5%17
  • Fairness & RTP5.7%13
  • Bonuses5.3%12
Share of the 228 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–263.69
20255–613.49
20241493%522.9
20233797%1834.4
20229–8–
20210–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–330–
Casino Guru681–

Block 11

Latest complaints and reviews

The newest records about Mystake Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Spain · Trustpilot

  • Review

    5.0 of 5 stars

    Spain · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Spain · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    Spain · Casino Guru

  • Complaint

    Account closed

    Resolved

    Spain · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Mystake Casino in Spain

What bonuses and promotions does Mystake Casino run in Spain?

We read 7 live offers for Spain on the Mystake Casino site itself.

How many complaints and reviews about Mystake Casino come from players in Spain?

399 of the 15,467 complaints and reviews about Mystake Casino come from players in Spain. Across all its markets, 860 complaints have a known outcome, and 91% of them were resolved.

Who owns Mystake Casino?

Mystake Casino is operated by Santeda International B.V. and runs under the Mystake Affiliates affiliate programme.

Is Mystake Casino licensed?

Yes. Mystake Casino holds a licence from Curacao Gaming Control Board.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Mystake Casino, and ones players rate about the same.