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Casino profile

Mystake Casino

Player complaints and reviews about Mystake Casino, plus its operator (Mystake Affiliates), licences and welcome offers.

mystake.com
mystake.com
Capture of the Mystake Casino website

Profile

Website
mystake.com
Established
2019
Operator
Mystake Affiliatesaffiliate programme
Company
Santeda International B.V.
Licences
Languages
  • French
  • English
  • Russian
  • German
  • Spanish
  • Finnish
  • Swedish
  • Italian
  • Portuguese
  • Albanian
  • Czech
  • Arabic
Currencies
  • Euros
  • US dollars
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Ripple
  • Dash
  • Ethereum
  • Tether
  • British pounds sterling
  • Australian dollars
  • Argentine pesos
  • Canadian dollars
  • Brazilian reals
  • Moroccan dirhams
  • Venezuelan bolívars Show more

About

Mystake Casino belongs to the Mystake Affiliates affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including French, English, Russian, German. 16 account currencies are listed, including Euros, US dollars, Bitcoin, Bitcoin Cash. We list 6 welcome offers.

Mystake Casino is listed in 14 markets, among them Canada, Germany, France and Belgium. On the Mystake Casino site for Germany, we found 7 promotions.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

15,467 records

What players report about Mystake Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

867

91% resolved, of those with a known outcome

Total reviews

14,600

Across all review sites

Player rating

4.3 / 5

Trustpilot 4.0 · AskGamblers 4.6 · Tribuna 4.3

GEO markets

130

Countries stated on 94% of records

Mystake Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Mystake Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 867 complaints and 14,600 reviews about Mystake Casino on 6 sites. In the 12 months to November 4, 2026, they filed 87 complaints and posted 2,104 reviews. That is 23% more complaints than in the 12 months before (71). Reviews are up 25% on the 12 months before (1,687). The average review rating rose from 3.25 to 4.03 out of 5 year on year. Of the complaints with a known outcome, 86% were resolved in the last 12 months, against 80% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 17% of the 840 complaints with a labelled problem. Next come “Deposit not credited” (13%) and “Withdrawal refused” (10%). Complaints about “Withdrawal” make up 31% of those with a topic, against 29% across all brands.

Of the 860 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts Mystake Casino 379th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 89%.

Reviewers give Mystake Casino 4.18 out of 5 on average over 14,598 rated reviews, against 3.44 across all brands. 82% of the ratings are four or five stars, and 15% are one or two. The review sites’ own scores average 4.3 out of 5 across 3 sites. By that score, Mystake Casino ranks 444th of 4,286 rated casinos. Reviewers most often praise “Games” (4,638 reviews), “Website & app” (2,688 reviews) and “Withdrawals” (2,640 reviews). The most common criticism concerns “Withdrawals” (1,452 reviews), “Customer support” (838 reviews) and “Bonuses” (697 reviews).

The countries players state most often are United Kingdom (24%), France (12%) and Argentina (7.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Mystake Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the smooth and user-friendly interface, which made navigation easy and enjoyable. Many also highlighted the variety of games and reliable customer support as standout features of the casino.

Players were frustrated by issues with withdrawals, particularly after winning significant amounts, leading to account locks and lack of communication from customer support. This has caused feelings of distrust and disappointment among users, with some advising others against gambling on the platform.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay17%140
  • Deposit not credited13%107
  • Withdrawal refused10%88
  • Documents rejected or requested again9.9%83
  • Verification delay9.5%80
  • Account blocked8.3%70
  • Self-exclusion6.5%55
  • Wagering terms5.1%43
  • Other problems21%174
Share of the 840 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal31%270
  • KYC / verification19%167
  • Account15%127
  • Deposit14%119
  • Bonus8.6%74
  • Responsible gambling6.9%60
  • Payments & refunds2.1%18
  • Technical2%17
  • Other1.5%13
Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved90%780
  • Unresolved9.2%80
  • Closed without an outcome0.7%6
  • Open0.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Mystake Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Mystake Casino against the market
MeasureMystake CasinoAll brands
Complaints resolved91%59%
Average review rating4.183.44
Complaints per 100 reviews5.926.4
Share of “Withdrawal” complaints31%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars65%9,512
  • 4 stars17%2,457
  • 3 stars3.1%446
  • 2 stars1.3%197
  • 1 star14%1,986
Share of 14,598 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games42%4,638
  • Website & app24%2,688
  • Withdrawals24%2,640
  • Customer support21%2,364
  • Bonuses18%2,046
  • Deposits & payment methods11%1,236
Share of the 11,111 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals13%1,452
  • Customer support7.5%838
  • Bonuses6.3%697
  • KYC / verification5.3%590
  • Trust & licence4.1%458
  • Deposits & payment methods3.8%419
Share of the 11,111 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom24%3,538
  • France12%1,677
  • Argentina7.6%1,094
  • United States7.4%1,072
  • Germany7.3%1,055
  • Italy6.2%900
  • Poland5%727
  • Netherlands3.1%448
  • Spain2.8%399
  • Czechia2.5%355
  • Other countries22%3,209
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20266887%1,1473.76
20258685%3,0503.89
202423690%1,7973.47
202325993%6,2294.63
202219593%9273.49
20212195%1,4504.5
20201–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–13,6344.0 / 5
AskGamblers988854.6 / 5
Casino Guru75467–
Tribuna–144.3 / 5
CasinoReviews12––
Casinomeister3––

Block 13

Latest complaints and reviews

The newest records about Mystake Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Poland · Trustpilot

  • Review

    1.0 of 5 stars

    France · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Brazil · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

24 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Mystake Casino

Who owns Mystake Casino?

Mystake Casino is operated by Santeda International B.V. and runs under the Mystake Affiliates affiliate programme.

Is Mystake Casino licensed?

Yes. Mystake Casino holds a licence from Curacao Gaming Control Board.

When was Mystake Casino founded?

Mystake Casino launched in 2019.

Which currencies does Mystake Casino accept?

Currencies listed for Mystake Casino: Euros, US dollars, Bitcoin, Bitcoin Cash, Litecoin, Ripple, Dash, Ethereum and 8 more. Its site is available in 12 languages: French, English, Russian, German and 8 more.

What welcome bonuses does Mystake Casino offer?

6 welcome offers are listed for Mystake Casino. The first on the list is “170% up to $1,000”, with a 30× wagering requirement.

Which countries is Mystake Casino available in?

Mystake Casino is listed in 14 markets: Argentina, Australia, Austria, Belgium, Brazil, Canada, Finland, France and 6 more.

What bonuses and promotions does Mystake Casino run in Germany?

We read 7 live offers for Germany on the Mystake Casino site itself.

What do players say about Mystake Casino?

Players have filed 867 complaints and written 14,600 reviews about Mystake Casino. Players rate Mystake Casino 4.3 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Mystake Casino?

“Withdrawal delay” – 17% of the 840 complaints about Mystake Casino with a labelled problem. Followed by “Deposit not credited” (13%) and “Withdrawal refused” (10%).

Do players report withdrawal problems at Mystake Casino?

Withdrawals are the topic of 270 complaints about Mystake Casino: 31% of the 865 with a topic. The most common withdrawal problem is “Withdrawal delay” (52% of them). Of the withdrawal complaints with a known outcome, 89% were resolved.

Does Mystake Casino resolve player complaints?

91% of the 860 complaints about Mystake Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Mystake Casino is 379th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Mystake Casino?

Praised most: “Games”, “Website & app” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 82% of the rated reviews give four or five stars, and 15% give one or two.

How many complaints has Mystake Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 87 complaints about Mystake Casino. That is 23% more than in the 12 months before, when there were 71.

Where do Mystake Casino’s players come from?

The countries named most often in complaints and reviews about Mystake Casino are United Kingdom (24%), France (12%) and Argentina (7.6%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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