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Casino profile
Mystake Casino in France
Player complaints and reviews about Mystake Casino, plus its operator (Mystake Affiliates), licences and welcome offers.
mystake.com
Profile
- Website
- mystake.com
- Established
- 2019
- Operator
- Mystake Affiliatesaffiliate programme
- Company
- Santeda International B.V.
- Licences
- Languages
- French
- English
- Russian
- German
- Spanish
- Finnish
- Swedish
- Italian
- Portuguese
- Albanian
- Czech
- Arabic
- Currencies
- Euros
- US dollars
- Bitcoin
- Bitcoin Cash
- Litecoin
- Ripple
- Dash
- Ethereum
- Tether
- British pounds sterling
- Australian dollars
- Argentine pesos
- Canadian dollars
- Brazilian reals
- Moroccan dirhams
- Venezuelan bolívars Show more
About
On the Mystake Casino site for France, we found 1 welcome bonus.
Mystake Casino belongs to the Mystake Affiliates affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including French, English, Russian, German. 16 account currencies are listed, including Euros, US dollars, Bitcoin, Bitcoin Cash.
Markets
This brand is listed in 14 markets. Pick one to see what it offers there.
Welcome bonuses
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Player complaints and reviews in France
1,677 records
1,677 of the 15,467 records about Mystake Casino come from players who state they are in France. The figures below are theirs alone; the casino page covers every market.
Total complaints
14
85% resolved, of those with a known outcome
Total reviews
1,663
Across all review sites
Player rating
3.8 / 5
1,663 ratings by these players
Share of all records
11%
of 15,467 about Mystake Casino
What players in France say about Mystake Casino
Players in France have filed 14 complaints and written 1,663 reviews about Mystake Casino. That is 11% of the 15,467 records about it from every market. Complaints make up 0.8% of their records, against 5.6% across all markets. Their reviews rate it 3.8 out of 5 on average (1,663 ratings), against 4.18 across all markets. 25% of their rated reviews give one or two stars; across all markets the share is 15%.
The most common problem in their complaints is “Deposit not credited”: 21% of 14 complaints with a labelled problem (13% across all markets). 85% of their 13 complaints with a known outcome were resolved, against 91% across all markets. In the last 12 months: 4 complaints and 435 reviews.
A player counts as being in France when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Mystake Casino in France, or compare the market with another one.
| Figure | France | All markets |
|---|---|---|
| Complaints among all records | 0.8% | 5.6% |
| Resolved, of complaints with a known outcome | 85% | 91% |
| Average review rating, out of 5 | 3.8 | 4.18 |
| Reviews rated 1–2 stars | 25% | 15% |
| Deposit not credited, of labelled complaints | 21% | 13% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 6 |
| 2023 | 3 |
| 2024 | 0 |
| 2025 | 0 |
| 2026 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Deposit not credited21%3
- Documents rejected or requested again14%2
- Withdrawal refused14%2
- Account blocked7.1%1
- Registration7.1%1
- Bonus winnings confiscated7.1%1
- Sports bets7.1%1
- Self-exclusion7.1%1
- Other problems14%2
Block 03
Complaint categories
- Withdrawal29%4
- Deposit21%3
- Account14%2
- KYC / verification14%2
- Bonus7.1%1
- Other7.1%1
- Responsible gambling7.1%1
Block 04
Complaint status
- Resolved79%11
- Unresolved14%2
- Open7.1%1
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
464
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 96 |
| 2022 | 271 |
| 2023 | 417 |
| 2024 | 170 |
| 2025 | 464 |
| 2026 | 245 |
Block 06
Review stars
How the rated reviews split by star.
- 5 stars58%967
- 4 stars12%199
- 3 stars4.4%74
- 2 stars2.8%46
- 1 star23%377
Block 07
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games25%303
- Withdrawals20%240
- Website & app16%190
- Customer support13%161
- Trust & licence12%147
- Bonuses7.2%87
Criticised
- Withdrawals18%215
- Customer support11%135
- KYC / verification11%134
- Bonuses7.9%96
- Trust & licence6.7%81
- Account5.1%62
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.1
3.05
4.61
3.07
3.59
4.18
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 4.1 |
| 2022 | 3.05 |
| 2023 | 4.61 |
| 2024 | 3.07 |
| 2025 | 3.59 |
| 2026 | 4.18 |
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 4 | – | 245 | 4.14 |
| 2025 | 0 | – | 464 | 3.59 |
| 2024 | 0 | – | 170 | 3.04 |
| 2023 | 3 | – | 417 | 4.58 |
| 2022 | 6 | – | 271 | 3.05 |
| 2021 | 0 | – | 96 | 4.09 |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 1,660 | – |
| Casino Guru | 11 | 3 | – |
| AskGamblers | 3 | – | – |
Block 11
Latest complaints and reviews
The newest records about Mystake Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
France · Trustpilot
- Review
3.0 of 5 stars
France · Trustpilot
- Complaint
Registration
ResolvedFrance · Casino Guru
- Complaint
Sports bets
ResolvedFrance · AskGamblers
- Complaint
Deposit not credited
ResolvedFrance · AskGamblers
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about Mystake Casino in France
What bonuses and promotions does Mystake Casino run in France?
We read 1 live offer for France on the Mystake Casino site itself.
How many complaints and reviews about Mystake Casino come from players in France?
1,677 of the 15,467 complaints and reviews about Mystake Casino come from players in France. Across all its markets, 860 complaints have a known outcome, and 91% of them were resolved.
Who owns Mystake Casino?
Mystake Casino is operated by Santeda International B.V. and runs under the Mystake Affiliates affiliate programme.
Is Mystake Casino licensed?
Yes. Mystake Casino holds a licence from Curacao Gaming Control Board.
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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