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Casino profile

Mr.Play Casino

Player complaints and reviews about Mr.Play Casino, plus its operator (Mr.PlayPartners), licences and welcome offers.

Closedmrplay.com
mrplay.com
Capture of the Mr.Play Casino website

Profile

Website
mrplay.com
Established
2017
Operator
Mr.PlayPartnersaffiliate programme
Company
Aspire Global International Ltd.
Licences
Languages
  • English
  • German
  • Norwegian
  • Portuguese
  • Danish
  • Spanish
  • French
  • Arabic
Currencies
  • Australian dollars
  • Brazilian reals
  • Canadian dollars
  • Euros
  • British pounds sterling
  • Norwegian kroner
  • US dollars
  • Danish krone
  • Swedish kronor

About

Mr.Play Casino belongs to the Mr.PlayPartners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2017. It holds licences from Danish Gambling Authority, Malta Gaming Authority, UK Gambling Commission. The interface is available in 8 languages, including English, German, Norwegian, Portuguese. 9 account currencies are listed, including Australian dollars, Brazilian reals, Canadian dollars, Euros. We list 9 welcome offers.

Mr.Play Casino is listed in 11 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

725 records

What players report about Mr.Play Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

73

79% resolved, of those with a known outcome

Total reviews

652

Across all review sites

Player rating

2.88 / 5

Trustpilot 1.7 · AskGamblers 4.05

GEO markets

42

Countries stated on 72% of records

Mr.Play Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Mr.Play Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 73 complaints and 652 reviews about Mr.Play Casino on 6 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 8 reviews. Reviews are down 47% on the 12 months before (15).

The problem players report most often is “Withdrawal delay”: 38% of the 69 complaints with a labelled problem. Next come “Bonus not credited” (12%) and “Withdrawal refused” (8.7%). Complaints about “Withdrawal” make up 47% of those with a topic, against 29% across all brands.

Of the 73 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts Mr.Play Casino 861st of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.

Reviewers give Mr.Play Casino 2.33 out of 5 on average over 651 rated reviews, against 3.44 across all brands. 34% of the ratings are four or five stars, and 63% are one or two. The review sites’ own scores average 2.88 out of 5 across 2 sites. By that score, Mr.Play Casino ranks 2,708th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (142 reviews), “Website & app” (84 reviews) and “Games” (83 reviews). The most common criticism concerns “Withdrawals” (195 reviews), “Bonuses” (187 reviews) and “Customer support” (168 reviews).

The countries players state most often are United Kingdom (69%), Germany (5.2%) and Canada (3.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Mr.Play Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the interesting selection of both familiar and new slots, making it an enjoyable gaming platform. Many found it to be a good way to spend an evening, even if they don't play often.

Players disliked the bright light design of the platform, which they felt did not align with the casino atmosphere. The absence of darker, more sophisticated color schemes made the experience feel less premium and immersive.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20182019202020212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay38%26
  • Bonus not credited12%8
  • Withdrawal refused8.7%6
  • Bonus winnings confiscated7.2%5
  • Documents rejected or requested again5.8%4
  • Deposit not credited4.3%3
  • Self-exclusion4.3%3
  • Account closed2.9%2
  • Other problems17%12
Share of the 69 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal47%34
  • Bonus18%13
  • KYC / verification6.8%5
  • Deposit5.5%4
  • Payments & refunds5.5%4
  • Responsible gambling5.5%4
  • Account4.1%3
  • Technical4.1%3
  • Other2.7%2
  • Customer support1.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved79%58
  • Unresolved21%15
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Mr.Play Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Mr.Play Casino against the market
MeasureMr.Play CasinoAll brands
Complaints resolved79%59%
Average review rating2.333.44
Complaints per 100 reviews11.226.4
Share of “Withdrawal” complaints47%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars26%170
  • 4 stars7.5%49
  • 3 stars3.1%20
  • 2 stars3.1%20
  • 1 star60%392
Share of 651 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals24%142
  • Website & app14%84
  • Games14%83
  • Customer support11%66
  • Bonuses11%65
  • Deposits & payment methods6.2%37
Share of the 601 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals32%195
  • Bonuses31%187
  • Customer support28%168
  • Website & app21%125
  • Deposits & payment methods19%115
  • Trust & licence12%74
Share of the 601 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom69%358
  • Germany5.2%27
  • Canada3.8%20
  • Ireland3.3%17
  • Denmark2.9%15
  • Netherlands2.5%13
  • Bangladesh1.7%9
  • New Zealand1.3%7
  • India1%5
  • Finland0.8%4
  • Other countries9%47
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–4–
20252–212.26
20244–341.93
20232–641.72
20225–801.39
20211479%1301.53
20202879%2723.13
20191788%342.53
20181–13–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4911.7 / 5
AskGamblers271534.05 / 5
CasinoReviews30––
Casino Guru156–
latestcasinobonuses.bet–2–
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about Mr.Play Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    3.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Gambling limits

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Chile · Casino Guru

  • Complaint

    Payments & refunds

    Unresolved

    Casinomeister

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Mr.Play Casino

Who owns Mr.Play Casino?

Mr.Play Casino is operated by Aspire Global International Ltd. and runs under the Mr.PlayPartners affiliate programme.

Is Mr.Play Casino licensed?

Yes. Mr.Play Casino holds 3 licences: Danish Gambling Authority, Malta Gaming Authority, UK Gambling Commission.

When was Mr.Play Casino founded?

Mr.Play Casino launched in 2017. The site has since closed; its profile is kept for reference.

Which currencies does Mr.Play Casino accept?

Currencies listed for Mr.Play Casino: Australian dollars, Brazilian reals, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, Danish krone and 1 more. Its site is available in 8 languages: English, German, Norwegian, Portuguese and 4 more.

What welcome bonuses does Mr.Play Casino offer?

9 welcome offers are listed for Mr.Play Casino. The first on the list is “100% up to €200 at Mr.Play Casino”, with a 35× wagering requirement.

Which countries is Mr.Play Casino available in?

Mr.Play Casino is listed in 11 markets: Australia, Belgium, Brazil, Canada, France, Germany, Norway, Portugal and 3 more.

What do players say about Mr.Play Casino?

Players have filed 73 complaints and written 652 reviews about Mr.Play Casino. Players rate Mr.Play Casino 2.88 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Mr.Play Casino?

“Withdrawal delay” – 38% of the 69 complaints about Mr.Play Casino with a labelled problem. Followed by “Bonus not credited” (12%) and “Withdrawal refused” (8.7%).

Do players report withdrawal problems at Mr.Play Casino?

Withdrawals are the topic of 34 complaints about Mr.Play Casino: 47% of the 73 with a topic. The most common withdrawal problem is “Withdrawal delay” (76% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.

Does Mr.Play Casino resolve player complaints?

79% of the 73 complaints about Mr.Play Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Mr.Play Casino is 861st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Mr.Play Casino?

Praised most: “Withdrawals”, “Website & app” and “Games”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 34% of the rated reviews give four or five stars, and 63% give one or two.

Where do Mr.Play Casino’s players come from?

The countries named most often in complaints and reviews about Mr.Play Casino are United Kingdom (69%), Germany (5.2%) and Canada (3.8%).

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