Casino profile

Luna Casino

Player complaints and reviews about Luna Casino, plus its operator (Galaxy Affiliates), licences and welcome offers.

About

Luna Casino belongs to the Galaxy Affiliates affiliate programme. The site launched in 2016. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, Finnish, German, Norwegian. 3 account currencies are listed: Euros, British pounds sterling, Norwegian kroner. We list 2 welcome offers.

Luna Casino is listed in 4 markets: Germany, United Kingdom, Finland and Norway. On the Luna Casino site for Netherlands, we found 2 promotions.

Markets

This brand is listed in 4 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

100% up to £50 + 50 Bonus Spins at Luna Casino
Bonus
100%
Max bonus
£50
Free spins
50
Min deposit
£10
Wagering
10xb
Max bet
£5
Wagering applies to the bonus amount.
100% up to €100 + 50 Free Spins at Luna Casino
Bonus
100%
Max bonus
€100
Min deposit
€20
Wagering
30x(d+b)
Wagering applies to deposit plus bonus.

Promotions

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

VIP Lounge
How many levels does the VIP Lounge have? The VIP Lounge at Luna Casino has 6 levels. The higher the level you achieve the better the benefits will be for you throughout the month. How do I get into a higher level? You will accumulate VIP points with every…
Terms
VIP Lounge
How many levels does the VIP Lounge have? The VIP Lounge at Luna Casino has 6 levels. The higher the level you achieve the better the benefits will be for you throughout the month. How do I get into a higher level? You will accumulate VIP points with every wager on all games. At the beginning of every month your VIP Points of the previous month are evaluated and based on your total, you will be assigned a level for the current month. What are VIP Points? VIP Points are accumulated with every wager on all games and determine which level you will be assigned to each month so that you may receive your monthly benefits. How are VIP Points calculated? VIP Points are accumulated when a player wagers in the Casino. There are different ratios for different games. Click here to see the table. What do I get for reaching a higher level? If you reach a higher level, you will be entitled to all the benefits listed in the Benefits Table. What happens if I do not play for a month? You can only drop one level per month. For example, if you are on Platinum Level the lowest level you can be on the following month is Gold. We will always make exceptions for special members so contact us if you have any queries. In which level do I start? Every player starts in level Bronze. When are the levels evaluated? On the 1st of each calendar month, the VIP Points for the previous month are checked and players will be assigned their level for the current month. How many points are necessary to get to Level Platinum? The following table shows the VIP levels and the required monthly points to reach and maintain each
Bonus Policy
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Tournaments
Home > Tournaments
Tournaments
2026-08-07 00:00:00
2026-08-07 06:00:00
156
Open - Ace Tournament
2026-08-07 12:00:00
2026-08-07 18:00:00
0
Raid Rewards Tournament
2026-08-07 06:00:00
2026-08-07 12:00:00
2
Fortune Frenzy Friday Tournament
2026-08-07…
Terms
Tournaments
Home > Tournaments
Tournaments
2026-08-07 00:00:00
2026-08-07 06:00:00
156
Open - Ace Tournament
2026-08-07 12:00:00
2026-08-07 18:00:00
0
Raid Rewards Tournament
2026-08-07 06:00:00
2026-08-07 12:00:00
2
Fortune Frenzy Friday Tournament
2026-08-07 18:00:00
2026-08-07 23:59:00
0
Premium Challenge Tournament
2026-08-07 00:00:00
2026-08-09 23:59:00
390
Weekend Wonders Tournament
2026-08-03 00:00:00
2026-08-09 23:59:00
157
Weekly Fortune Tournament
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VIP
Tournaments
© Copyright 2026, LunaCasino.com
Bonus Policy
Privacy Policy
Information Security Statement

Player Intelligence

55 records

What players report about Luna Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

40% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

2.63 / 5

Trustpilot 2.0 · AskGamblers 3.25

GEO markets

Countries stated on 84% of records

Luna Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Luna Casino, the way Player Intelligence PRO computes it.

Since 2013, players have posted 5 complaints and 50 reviews about Luna Casino on 6 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 20 reviews. Reviews are level with the 12 months before (20). The average review rating rose from 1.7 to 1.75 out of 5 year on year.

Reviewers give Luna Casino 1.82 out of 5 on average over 50 rated reviews, against 3.44 across all brands. 20% of the ratings are four or five stars, and 76% are one or two. The review sites’ own scores average 2.63 out of 5 across 2 sites. By that score, Luna Casino ranks 3,005th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (7 reviews), “Bonuses” (6 reviews) and “Games” (6 reviews). The most common criticism concerns “Trust & licence” (16 reviews), “Bonuses” (14 reviews) and “Customer support” (12 reviews).

The countries players state most often are United Kingdom (46%), Denmark (37%) and United States (6.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Luna Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20132014201520162017201820192020202120222023202420252026

Complaints count

Period	Value
2013	1
2014	0
2015	1
2016	0
2017	0
2018	0
2019	0
2020	1
2021	1
2022	0
2023	0
2024	0
2025	0
2026	1

Block 02

Complaint categories

Withdrawal60%3
Deposit20%1
Payments & refunds20%1

Share of complaints by category.complaints

Block 03

Complaint status

Unresolved60%3
Resolved40%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2014201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2014	3
2015	1
2016	0
2017	0
2018	0
2019	0
2020	0
2021	0
2022	2
2023	0
2024	6
2025	18
2026	20

Block 05

Review stars

How the rated reviews split by star.

5 stars14%7
4 stars6%3
3 stars4%2
2 stars2%1
1 star74%37

Share of 50 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals15%7
Bonuses13%6
Games13%6
Website & app6.3%3
Customer support6.3%3
Deposits & payment methods2.1%1

Share of the 48 reviews that name at least one aspect.reviews

Criticised

Trust & licence33%16
Bonuses29%14
Customer support25%12
Fairness & RTP23%11
Withdrawals15%7
Account13%6

Share of the 48 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.17

0.92

1.78

1.75

2014201520162017201820192020202120222023202420252026

Rating history

Period	Value
2014	4.17
2015	4
2016	0
2017	0
2018	0
2019	0
2020	0
2021	0
2022	1
2023	0
2024	0.92
2025	1.78
2026	1.75

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom46%21
Denmark37%17
United States6.5%3
Sweden4.3%2
Canada2.2%1
Ireland2.2%1
Italy2.2%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	1	–	20	1.75
2025	0	–	18	–
2024	0	–	6	–
2022	0	–	2	–
2021	1	–	0	–
2020	1	–	0	–
2015	1	–	1	–
2014	0	–	3	–
2013	1	–	0	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	45	2.0 / 5
AskGamblers	1	4	3.25 / 5
CasinoReviews	2	–	–
Casino Guru	1	–	–
Casinomeister	1	–	–
latestcasinobonuses.bet	–	1	–

Block 11

Latest complaints and reviews

The newest records about Luna Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 26, 2026
5.0 of 5 stars
Denmark · Trustpilot
ReviewSep 24, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ComplaintJun 30, 2026
Payments & refunds
Resolved
Casinomeister
ComplaintMay 1, 2021
Deposit refund
Unresolved
United Kingdom · Casino Guru
ComplaintApr 3, 2020
Withdrawal delay
Unresolved
CasinoReviews

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about Luna Casino

Who owns Luna Casino?

Luna Casino is operated by SkillOnNet Ltd. Casinos and runs under the Galaxy Affiliates affiliate programme.

Is Luna Casino licensed?

Yes. Luna Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Luna Casino founded?

Luna Casino launched in 2016.

Which currencies does Luna Casino accept?

Currencies listed for Luna Casino: Euros, British pounds sterling, Norwegian kroner. Its site is available in 4 languages: English, Finnish, German, Norwegian.

What welcome bonuses does Luna Casino offer?

2 welcome offers are listed for Luna Casino. The first on the list is “100% up to £50 + 50 Bonus Spins at Luna Casino”, with a 10× wagering requirement.

Which countries is Luna Casino available in?

Luna Casino is listed in 4 markets: Finland, Germany, Norway, United Kingdom.

What bonuses and promotions does Luna Casino run in Netherlands?

We read 2 live offers for Netherlands on the Luna Casino site itself.

What do players say about Luna Casino?

Players have filed 5 complaints and written 50 reviews about Luna Casino. Players rate Luna Casino 2.63 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Luna Casino?

Praised most: “Withdrawals”, “Bonuses” and “Games”. Criticised most: “Trust & licence”, “Bonuses” and “Customer support”. 20% of the rated reviews give four or five stars, and 76% give one or two.

How many complaints has Luna Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about Luna Casino.

Where do Luna Casino’s players come from?

The countries named most often in complaints and reviews about Luna Casino are United Kingdom (46%), Denmark (37%) and United States (6.5%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.