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Casino profile

Lucy's Casino

Player complaints and reviews about Lucy's Casino, plus its operator (Infinity Stars Partners), licences and welcome offers.

lucyscasino.com
lucyscasino.com
Capture of the Lucy's Casino website

Profile

Website
lucyscasino.com
Established
2021
Operator
Infinity Stars Partnersaffiliate programme
Company
Famagousta B.V.
Licences
Languages
  • English
  • Finnish
  • German
  • Norwegian
  • Portuguese
Currencies
  • Euros
  • US dollars
  • British pounds sterling
  • Norwegian kroner
  • Australian dollars
  • Canadian dollars
  • New Zealand dollars
  • Japanese yen
  • Brazilian reals

About

Lucy's Casino belongs to the Infinity Stars Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 5 languages, including English, Finnish, German, Norwegian. 9 account currencies are listed, including Euros, US dollars, British pounds sterling, Norwegian kroner. We list 5 welcome offers.

Lucy's Casino is listed in 11 markets, among them Canada, Germany, Australia and United Kingdom. On the Lucy's Casino site for Brazil, we found 1 promotion. The registration form for Brazil has 5 fields: e-mail, password, repeat password, currency and promo code.

Licensee

The company that holds the Curaçao licence for Lucy's Casino, as the licence register names it.

Legal name
Famagousta B.V
Curaçao licence reference
OGL/2023/155/0098
Registration number (Curaçao Chamber of Commerce)
152449
Incorporated
2020

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

7 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password
  3. Repeat password
  4. CurrencyEUR · USD · NOK · AUD … +1
  5. Promo code

Sign in

  1. E-mail
  2. Password

Player Intelligence

48 records

What players report about Lucy's Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

24

21% resolved, of those with a known outcome

Total reviews

24

Across all review sites

Player rating

2.73 / 5

AskGamblers 3.35 · Trustpilot 2.1

GEO markets

11

Countries stated on 52% of records

Lucy's Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Lucy's Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 24 complaints and 24 reviews about Lucy's Casino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 3 reviews.

The problem players report most often is “Withdrawal delay”: 43% of the 23 complaints with a labelled problem. Next come “Withdrawal refused” (30%) and “Verification delay” (13%). Complaints about “Withdrawal” make up 75% of those with a topic, against 29% across all brands.

Of the 24 complaints with a known outcome, 21% were resolved, against 59% across all brands. That puts Lucy's Casino 1,887th of 1,915 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 17%.

Reviewers give Lucy's Casino 2.25 out of 5 on average over 24 rated reviews, against 3.44 across all brands. 38% of the ratings are four or five stars, and 58% are one or two. The review sites’ own scores average 2.73 out of 5 across 2 sites. By that score, Lucy's Casino ranks 2,895th of 4,286 rated casinos. Reviewers most often praise “Bonuses” (6 reviews), “Games” (5 reviews) and “Withdrawals” (5 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “KYC / verification” (9 reviews) and “Trust & licence” (6 reviews).

The countries players state most often are Germany (36%), Sweden (12%) and Bulgaria (8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,912 brands Player Intelligence tracks.

Ask the AI analyst about Lucy's Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay43%10
  • Withdrawal refused30%7
  • Verification delay13%3
  • Documents rejected or requested again4.3%1
  • Missing funds4.3%1
  • Winnings voided4.3%1
Share of the 23 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal75%18
  • KYC / verification17%4
  • Payments & refunds8.3%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved79%19
  • Resolved21%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Lucy's Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Lucy's Casino against the market
MeasureLucy's CasinoAll brands
Complaints resolved21%59%
Average review rating2.253.44
Complaints per 100 reviews10026.4
Share of “Withdrawal” complaints75%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars21%5
  • 4 stars17%4
  • 3 stars4.2%1
  • 1 star58%14
Share of 24 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Bonuses25%6
  • Games21%5
  • Withdrawals21%5
  • Deposits & payment methods17%4
  • Customer support17%4
  • Website & app13%3
Share of the 24 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals54%13
  • KYC / verification38%9
  • Trust & licence25%6
  • Customer support21%5
  • Bonuses17%4
  • Games17%4
Share of the 24 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany36%9
  • Sweden12%3
  • Bulgaria8%2
  • United Kingdom8%2
  • Portugal8%2
  • Russia8%2
  • Canada4%1
  • Denmark4%1
  • Hungary4%1
  • Italy4%1
  • Other countries4%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–2–
20251–2–
20240–2–
20236–2–
20221414%14–
20213–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers14113.35 / 5
Casino Guru104–
Trustpilot–92.1 / 5

Block 13

Latest complaints and reviews

The newest records about Lucy's Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Malta · Trustpilot

  • Complaint

    Winnings voided

    Resolved

    Germany · Casino Guru

  • Complaint

    Verification delay

    Unresolved

    Portugal · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    Sweden · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Lucy's Casino

Who owns Lucy's Casino?

Lucy's Casino is operated by Famagousta B.V. and runs under the Infinity Stars Partners affiliate programme.

Is Lucy's Casino licensed?

Yes. Lucy's Casino holds a licence from Curacao Gaming Control Board.

When was Lucy's Casino founded?

Lucy's Casino launched in 2021.

Which currencies does Lucy's Casino accept?

Currencies listed for Lucy's Casino: Euros, US dollars, British pounds sterling, Norwegian kroner, Australian dollars, Canadian dollars, New Zealand dollars, Japanese yen and 1 more. Its site is available in 5 languages: English, Finnish, German, Norwegian and 1 more.

What welcome bonuses does Lucy's Casino offer?

5 welcome offers are listed for Lucy's Casino. The first on the list is “140% up to €1000 at Lucy's Casino”, with a 40× wagering requirement.

Which countries is Lucy's Casino available in?

Lucy's Casino is listed in 11 markets: Australia, Austria, Brazil, Canada, Finland, Germany, Japan, New Zealand and 3 more.

What bonuses and promotions does Lucy's Casino run in Brazil?

We read 1 live offer for Brazil on the Lucy's Casino site itself.

What does Lucy's Casino ask for at registration in Brazil?

The Lucy's Casino registration form for Brazil has 5 fields: e-mail, password, repeat password, currency, promo code.

What do players say about Lucy's Casino?

Players have filed 24 complaints and written 24 reviews about Lucy's Casino. Players rate Lucy's Casino 2.73 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Lucy's Casino?

“Withdrawal delay” – 43% of the 23 complaints about Lucy's Casino with a labelled problem. Followed by “Withdrawal refused” (30%) and “Verification delay” (13%).

Do players report withdrawal problems at Lucy's Casino?

Withdrawals are the topic of 18 complaints about Lucy's Casino: 75% of the 24 with a topic. The most common withdrawal problem is “Withdrawal delay” (56% of them). Of the withdrawal complaints with a known outcome, 17% were resolved.

Does Lucy's Casino resolve player complaints?

21% of the 24 complaints about Lucy's Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,915 casinos with at least 10 such complaints, Lucy's Casino is 1,887th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Lucy's Casino?

Praised most: “Bonuses”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “KYC / verification” and “Trust & licence”. 38% of the rated reviews give four or five stars, and 58% give one or two.

How many complaints has Lucy's Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed no complaints about Lucy's Casino.

Where do Lucy's Casino’s players come from?

The countries named most often in complaints and reviews about Lucy's Casino are Germany (36%), Sweden (12%) and Bulgaria (8%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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