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Casino profile

SupaCasi Casino

Player complaints and reviews about SupaCasi Casino, plus its operator (Infinity Stars Partners), licences and welcome offers.

supacasi.com
supacasi.com
Capture of the SupaCasi Casino website

Profile

Website
supacasi.com
Established
2021
Operator
Infinity Stars Partnersaffiliate programme
Company
Famagousta B.V.
Licences
Languages
  • English
  • German
  • Japanese
  • Finnish
  • Norwegian
  • Portuguese
  • French
  • Spanish
  • Italian
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • Norwegian kroner
  • Canadian dollars
  • Japanese yen
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Ethereum
  • Tether

About

SupaCasi Casino belongs to the Infinity Stars Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, German, Japanese, Finnish. 11 account currencies are listed, including Euros, US dollars, Australian dollars, Norwegian kroner. We list 11 welcome offers.

SupaCasi Casino is listed in 12 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for SupaCasi Casino, as the licence register names it.

Legal name
Famagousta B.V
Curaçao licence reference
OGL/2023/155/0098
Registration number (Curaçao Chamber of Commerce)
152449
Incorporated
2020

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

172 records

What players report about SupaCasi Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

40

59% resolved, of those with a known outcome

Total reviews

132

Across all review sites

Player rating

3.37 / 5

AskGamblers 4.3 · Trustpilot 1.8 · Tribuna 4.0

GEO markets

17

Countries stated on 29% of records

SupaCasi Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about SupaCasi Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 40 complaints and 132 reviews about SupaCasi Casino on 5 sites. In the 12 months to November 5, 2026, they filed 2 complaints and posted 18 reviews. Reviews are up 80% on the 12 months before (10).

The problem players report most often is “Withdrawal refused”: 30% of the 33 complaints with a labelled problem. Next come “Withdrawal delay” (27%) and “Verification delay” (15%). Complaints about “Withdrawal” make up 62% of those with a topic, against 29% across all brands.

Of the 39 complaints with a known outcome, 59% were resolved, against 59% across all brands. That puts SupaCasi Casino 1,429th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 71%.

Reviewers give SupaCasi Casino 3.56 out of 5 on average over 132 rated reviews, against 3.44 across all brands. 66% of the ratings are four or five stars, and 27% are one or two. The review sites’ own scores average 3.37 out of 5 across 3 sites. By that score, SupaCasi Casino ranks 1,839th of 4,287 rated casinos. Reviewers most often praise “Games” (63 reviews), “Bonuses” (54 reviews) and “Website & app” (44 reviews). The most common criticism concerns “Withdrawals” (46 reviews), “Customer support” (32 reviews) and “Trust & licence” (15 reviews).

The countries players state most often are United Kingdom (20%), Germany (16%) and Sweden (14%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about SupaCasi Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the smooth and enjoyable experience provided by SupaCasi, highlighting its easy navigation and variety of games. The live dealer games are particularly praised for their quality, and the convenience of crypto payments adds to the overall positive experience.

Players dislike the restrictive withdrawal limits, especially for smaller amounts, which can be frustrating. Additionally, the support is not always quick or available, and some games may lag or fail to load at times.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal refused30%10
  • Withdrawal delay27%9
  • Verification delay15%5
  • Bonus winnings confiscated6.1%2
  • Account closed3%1
  • Wagering terms3%1
  • Deposit not credited3%1
  • Documents rejected or requested again3%1
  • Other problems9.1%3
Share of the 33 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal62%24
  • KYC / verification18%7
  • Bonus7.7%3
  • Other5.1%2
  • Account2.6%1
  • Deposit2.6%1
  • Responsible gambling2.6%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved57%23
  • Unresolved40%16
  • No status published2.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

SupaCasi Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

SupaCasi Casino against the market
MeasureSupaCasi CasinoAll brands
Complaints resolved59%59%
Average review rating3.563.44
Complaints per 100 reviews30.326.4
Share of “Withdrawal” complaints62%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars47%62
  • 4 stars19%25
  • 3 stars7.6%10
  • 2 stars5.3%7
  • 1 star21%28
Share of 132 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games49%63
  • Bonuses42%54
  • Website & app34%44
  • Customer support27%35
  • Deposits & payment methods20%26
  • Withdrawals18%23
Share of the 129 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals36%46
  • Customer support25%32
  • Trust & licence12%15
  • Bonuses11%14
  • KYC / verification7.8%10
  • Games7%9
Share of the 129 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom20%10
  • Germany16%8
  • Sweden14%7
  • Netherlands10%5
  • Austria8%4
  • Finland8%4
  • Latvia4%2
  • Belgium2%1
  • Brazil2%1
  • Canada2%1
  • Other countries14%7
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–17–
20254–7–
20242–14–
20239–7–
20221974%854.28
20213–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers24884.3 / 5
Trustpilot–261.8 / 5
Casino Guru163–
Tribuna–144.0 / 5
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about SupaCasi Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    3.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal limits

    Unresolved

    Germany · Casino Guru

  • Complaint

    Unfair terms

    Unresolved

    AskGamblers

  • Complaint

    Withdrawal refused

    Unresolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot, Tribuna.

Questions about SupaCasi Casino

Who owns SupaCasi Casino?

SupaCasi Casino is operated by Famagousta B.V. and runs under the Infinity Stars Partners affiliate programme.

Is SupaCasi Casino licensed?

Yes. SupaCasi Casino holds a licence from Curacao Gaming Control Board.

When was SupaCasi Casino founded?

SupaCasi Casino launched in 2021.

Which currencies does SupaCasi Casino accept?

Currencies listed for SupaCasi Casino: Euros, US dollars, Australian dollars, Norwegian kroner, Canadian dollars, Japanese yen, Bitcoin, Bitcoin Cash and 3 more. Its site is available in 9 languages: English, German, Japanese, Finnish and 5 more.

What welcome bonuses does SupaCasi Casino offer?

11 welcome offers are listed for SupaCasi Casino. The first on the list is “125% up to €750 and 250 extra spins”, with a 30× wagering requirement.

Which countries is SupaCasi Casino available in?

SupaCasi Casino is listed in 12 markets: Australia, Austria, Belgium, Canada, Finland, France, Germany, Italy and 4 more.

What do players say about SupaCasi Casino?

Players have filed 40 complaints and written 132 reviews about SupaCasi Casino. Players rate SupaCasi Casino 3.37 out of 5 on average across the 3 sites that publish one.

What do players complain about most at SupaCasi Casino?

“Withdrawal refused” – 30% of the 33 complaints about SupaCasi Casino with a labelled problem. Followed by “Withdrawal delay” (27%) and “Verification delay” (15%).

Do players report withdrawal problems at SupaCasi Casino?

Withdrawals are the topic of 24 complaints about SupaCasi Casino: 62% of the 39 with a topic. The most common withdrawal problem is “Withdrawal refused” (42% of them). Of the withdrawal complaints with a known outcome, 71% were resolved.

Does SupaCasi Casino resolve player complaints?

59% of the 39 complaints about SupaCasi Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, SupaCasi Casino is 1,429th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about SupaCasi Casino?

Praised most: “Games”, “Bonuses” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 66% of the rated reviews give four or five stars, and 27% give one or two.

How many complaints has SupaCasi Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 2 complaints about SupaCasi Casino.

Where do SupaCasi Casino’s players come from?

The countries named most often in complaints and reviews about SupaCasi Casino are United Kingdom (20%), Germany (16%) and Sweden (14%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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