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Casino profile
Ladbrokes Casino in United Kingdom
Player complaints and reviews about Ladbrokes Casino, plus its operator (Entain Partners), licences and welcome offers.
ladbrokes.com
Profile
- Website
- ladbrokes.com
- Established
- 2000
- Operator
- Entain Partnersaffiliate programme
- Company
- LC International Limited
- Languages
- English
- Currencies
- Euros
- British pounds sterling
- US dollars
About
On the Ladbrokes Casino site for United Kingdom, we found a loyalty programme with 3 tiers.
Ladbrokes Casino belongs to the Entain Partners affiliate programme. The site launched in 2000. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is in English. 3 account currencies are listed: Euros, British pounds sterling, US dollars. We list one welcome offer.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Loyalty programme
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
1-2-FREE, BEST ODDS GUARANTEED & MORE
Get access to special offers on football, horse racing and more sports every day
18+. Ladbrokes rules apply. Present your Club Ladbrokes card at the counter or scan at the BetStation terminal to get access to offers. - 2
BET £10 GET £10 BEAT THE BOOKIE & MORE
Get access to
exclusive Gaming offers
every day
18+. Ladbrokes rules apply. Present your Club Ladbrokes card at the counter or scan on a gaming machine in-shop to get access to offers - 3
DEPOSIT ONLINE FUNDS IN SHOP
Club Ladbrokes allows you to load funds into your online account via our shops.
18+. Present your Club Ladbrokes card at the counter to do a cash deposit. In-shop deposit transactions to your online account only permitted in cash. Limits apply to the maximum amount you can deposit into your online account per calendar month – please see full terms below or ask Shop Team for details.
Sign-up requirements
2 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Sign in
- Username
- Password
Player complaints and reviews in United Kingdom
3,293 records
3,293 of the 3,868 records about Ladbrokes Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.
Total complaints
13
69% resolved, of those with a known outcome
Total reviews
3,280
Across all review sites
Player rating
1.71 / 5
3,280 ratings by these players
Share of all records
85%
of 3,868 about Ladbrokes Casino
What players in United Kingdom say about Ladbrokes Casino
Players in United Kingdom have filed 13 complaints and written 3,280 reviews about Ladbrokes Casino. That is 85% of the 3,868 records about it from every market. Complaints make up 0.4% of their records, against 2.1% across all markets. Their reviews rate it 1.71 out of 5 on average (3,280 ratings), against 1.74 across all markets. 81% of their rated reviews give one or two stars; across all markets the share is 81%.
The most common problem in their complaints is “Account blocked”: 17% of 12 complaints with a labelled problem (5.5% across all markets). 69% of their 13 complaints with a known outcome were resolved, against 55% across all markets. In the last 12 months: no complaints and 598 reviews.
A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Ladbrokes Casino in United Kingdom, or compare the market with another one.
| Figure | United Kingdom | All markets |
|---|---|---|
| Complaints among all records | 0.4% | 2.1% |
| Resolved, of complaints with a known outcome | 69% | 55% |
| Average review rating, out of 5 | 1.71 | 1.74 |
| Reviews rated 1–2 stars | 81% | 81% |
| Account blocked, of labelled complaints | 17% | 5.5% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
5
2015201620172018201920202021202220232024
| Period | Value |
|---|---|
| 2015 | 1 |
| 2016 | 5 |
| 2017 | 0 |
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 3 |
| 2024 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account blocked17%2
- Documents rejected or requested again17%2
- Self-exclusion17%2
- Game malfunction17%2
- Wagering terms8.3%1
- Gambling limits8.3%1
- Wrong calculation8.3%1
- Withdrawal delay8.3%1
Block 03
Complaint categories
- Responsible gambling23%3
- Technical23%3
- Account15%2
- KYC / verification15%2
- Bonus7.7%1
- Other7.7%1
- Withdrawal7.7%1
Block 04
Complaint status
- Resolved69%9
- Unresolved31%4
Block 05
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
515
2011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2011 | 9 |
| 2012 | 7 |
| 2013 | 2 |
| 2014 | 89 |
| 2015 | 263 |
| 2016 | 68 |
| 2017 | 78 |
| 2018 | 70 |
| 2019 | 94 |
| 2020 | 192 |
| 2021 | 252 |
| 2022 | 351 |
| 2023 | 410 |
| 2024 | 393 |
| 2025 | 487 |
| 2026 | 515 |
Block 06
Review stars
How the rated reviews split by star.
- 5 stars14%460
- 4 stars2.6%84
- 3 stars2%66
- 2 stars3%99
- 1 star78%2,571
Block 07
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support13%418
- Bonuses3.4%104
- Withdrawals3.1%97
- Games1.5%45
- Website & app1.3%39
- Sportsbook1%31
Criticised
- Fairness & RTP30%946
- Customer support23%728
- Bonuses18%558
- Withdrawals14%448
- Account12%373
- Website & app10%315
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.82
4.59
2.55
1.94
1.57
1.88
1.52
1.45
1.42
1.25
1.2
1.21
1.16
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 4.82 |
| 2015 | 4.59 |
| 2016 | 2.55 |
| 2017 | 1.94 |
| 2018 | 1.57 |
| 2019 | 1.88 |
| 2020 | 1.52 |
| 2021 | 1.45 |
| 2022 | 1.42 |
| 2023 | 1.25 |
| 2024 | 1.2 |
| 2025 | 1.21 |
| 2026 | 1.16 |
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 515 | 1.16 |
| 2025 | 0 | – | 487 | 1.21 |
| 2024 | 3 | – | 393 | 1.2 |
| 2023 | 3 | – | 410 | 1.25 |
| 2022 | 0 | – | 351 | 1.42 |
| 2021 | 0 | – | 252 | 1.45 |
| 2020 | 0 | – | 192 | 1.52 |
| 2019 | 0 | – | 94 | 1.8 |
| 2018 | 1 | – | 70 | 1.61 |
| 2017 | 0 | – | 78 | 1.88 |
| 2016 | 5 | – | 68 | 2.51 |
| 2015 | 1 | – | 263 | 4.53 |
| 2014 | 0 | – | 89 | 4.64 |
| 2013 | 0 | – | 2 | – |
| 2012 | 0 | – | 7 | – |
| 2011 | 0 | – | 9 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 3,279 | – |
| AskGamblers | 7 | – | – |
| Casino Guru | 6 | 1 | – |
Block 11
Latest complaints and reviews
The newest records about Ladbrokes Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Self-exclusion
UnresolvedUnited Kingdom · Casino Guru
- Complaint
Self-exclusion
ResolvedUnited Kingdom · Casino Guru
- Complaint
Account blocked
ResolvedUnited Kingdom · Casino Guru
52 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about Ladbrokes Casino in United Kingdom
Does Ladbrokes Casino have a loyalty programme in United Kingdom?
Yes. Its loyalty programme for United Kingdom has 3 tiers.
How many complaints and reviews about Ladbrokes Casino come from players in United Kingdom?
3,293 of the 3,868 complaints and reviews about Ladbrokes Casino come from players in United Kingdom. Across all its markets, 71 complaints have a known outcome, and 55% of them were resolved.
Who owns Ladbrokes Casino?
Ladbrokes Casino is operated by LC International Limited and runs under the Entain Partners affiliate programme.
Is Ladbrokes Casino licensed?
Yes. Ladbrokes Casino holds 2 licences: Gibraltar Regulatory Authority, UK Gambling Commission.
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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