Casino profile

Kerching Casino

Player complaints and reviews about Kerching Casino, plus its operator (Active Wins Affiliates), licences and welcome offers.

kerching.co.uk

About

Kerching Casino belongs to the Active Wins Affiliates affiliate programme. The site launched in 2000. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling.

Kerching Casino is listed in one market, United Kingdom.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Player Intelligence

203 records

What players report about Kerching Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

50% resolved, of those with a known outcome

Total reviews

197

Across all review sites

Player rating

3.0 / 5

Trustpilot 2.1 · AskGamblers 3.9

GEO markets

Countries stated on 93% of records

Kerching Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Kerching Casino, the way Player Intelligence PRO computes it.

Since 2013, players have posted 6 complaints and 197 reviews about Kerching Casino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted no reviews.

Reviewers give Kerching Casino 3.11 out of 5 on average over 191 rated reviews, against 3.44 across all brands. 53% of the ratings are four or five stars, and 46% are one or two. The review sites’ own scores average 3.0 out of 5 across 2 sites. By that score, Kerching Casino ranks 2,421st of 4,286 rated casinos. Reviewers most often praise “Games” (65 reviews), “Customer support” (56 reviews) and “Bonuses” (40 reviews). The most common criticism concerns “Withdrawals” (51 reviews), “Customer support” (50 reviews) and “KYC / verification” (28 reviews).

The countries players state most often are United Kingdom (99%), Nigeria (0.5%) and Pakistan (0.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Kerching Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201620172018201920202021

Complaints count

Period	Value
2016	2
2017	0
2018	0
2019	2
2020	0
2021	2

Block 02

Complaint categories

Withdrawal50%3
KYC / verification33%2
Bonus17%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved50%3
Unresolved50%3

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2013201420152016201720182019202020212022202320242025

Reviews count

Period	Value
2013	8
2014	26
2015	24
2016	33
2017	15
2018	5
2019	26
2020	18
2021	39
2022	0
2023	0
2024	2
2025	1

Block 05

Review stars

How the rated reviews split by star.

5 stars45%85
4 stars8.4%16
3 stars1.6%3
2 stars5.2%10
1 star40%77

Share of 191 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games35%65
Customer support30%56
Bonuses22%40
Withdrawals16%29
Website & app13%24
VIP & loyalty8.1%15

Share of the 185 reviews that name at least one aspect.reviews

Criticised

Withdrawals28%51
Customer support27%50
KYC / verification15%28
Bonuses14%26
Account9.2%17
Trust & licence8.1%15

Share of the 185 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.75

4.54

4.67

3.83

3.67

2.4

3.08

1.61

1.15

2013201420152016201720182019202020212022202320242025

Rating history

Period	Value
2013	4.75
2014	4.54
2015	4.67
2016	3.83
2017	3.67
2018	2.4
2019	3.08
2020	1.61
2021	1.15
2022	0
2023	0
2024	3
2025	1

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom99%186
Nigeria0.5%1
Pakistan0.5%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2025	0	–	1	–
2024	0	–	2	–
2021	2	–	39	1.15
2020	0	–	18	–
2019	2	–	26	3.08
2018	0	–	5	–
2017	0	–	15	–
2016	2	–	33	3.83
2015	0	–	24	4.67
2014	0	–	26	4.54
2013	0	–	8	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	187	2.1 / 5
AskGamblers	3	10	3.9 / 5
CasinoReviews	3	–	–

Block 11

Latest complaints and reviews

The newest records about Kerching Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewApr 3, 2025
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewNov 25, 2024
5.0 of 5 stars
United Kingdom · Trustpilot
ComplaintJun 8, 2021
Source of funds checks
Resolved
CasinoReviews
ComplaintNov 26, 2019
Wagering terms
Unresolved
CasinoReviews
ComplaintJun 10, 2016
Withdrawal refused
Resolved
CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about Kerching Casino

Who owns Kerching Casino?

Kerching Casino is operated by Grace Media Limited and runs under the Active Wins Affiliates affiliate programme.

Is Kerching Casino licensed?

Yes. Kerching Casino holds 2 licences: Gibraltar Regulatory Authority, UK Gambling Commission.

When was Kerching Casino founded?

Kerching Casino launched in 2000.

Which currencies does Kerching Casino accept?

The one currency listed for Kerching Casino is British pounds sterling. Its site is available in one language: English.

Which countries is Kerching Casino available in?

Kerching Casino is listed in 1 market: United Kingdom.

What do players say about Kerching Casino?

Players have filed 6 complaints and written 197 reviews about Kerching Casino. Players rate Kerching Casino 3.0 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Kerching Casino?

Praised most: “Games”, “Customer support” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 53% of the rated reviews give four or five stars, and 46% give one or two.