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Casino profile

Jackpot Village Casino

Player complaints and reviews about Jackpot Village Casino, plus its operator (Casimba Affiliates), licences and welcome offers.

jackpotvillage.com
jackpotvillage.com
Capture of the Jackpot Village Casino website

Profile

Website
jackpotvillage.com
Established
2019
Operator
Casimba Affiliatesaffiliate programme
Company
White Hat Gaming Limited
Licences
Languages
  • English
  • Finnish
  • Norwegian
  • German
Currencies
  • Euros
  • Canadian dollars
  • British pounds sterling
  • Norwegian kroner
  • New Zealand dollars
  • Indian rupees
  • US dollars

About

Jackpot Village Casino belongs to the Casimba Affiliates affiliate programme. The site launched in 2019. It holds a licence from Malta Gaming Authority. The interface is available in 4 languages: English, Finnish, Norwegian, German. 7 account currencies are listed, including Euros, Canadian dollars, British pounds sterling, Norwegian kroner. We list 11 welcome offers.

Jackpot Village Casino is listed in 8 markets, among them Canada, Germany, United Kingdom and New Zealand. On the Jackpot Village Casino site for Finland, we found 10 promotions. The registration form for Finland has 4 fields: first name, last name, e-mail and phone.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

6 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. First name
  2. Last name
  3. E-mail
  4. Phone

Sign in

  1. Usernamerequired
  2. Passwordrequired

Player Intelligence

174 records

What players report about Jackpot Village Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

47

68% resolved, of those with a known outcome

Total reviews

127

Across all review sites

Player rating

2.08 / 5

Trustpilot 1.7 · AskGamblers 2.45

GEO markets

12

Countries stated on 80% of records

Jackpot Village Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Jackpot Village Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 47 complaints and 127 reviews about Jackpot Village Casino on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 9 reviews. Reviews are down 44% on the 12 months before (16).

The problem players report most often is “Withdrawal delay”: 43% of the 46 complaints with a labelled problem. Next come “Bonus winnings confiscated” (22%) and “Account blocked” (6.5%). Complaints about “Withdrawal” make up 49% of those with a topic, against 29% across all brands.

Of the 47 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts Jackpot Village Casino 1,237th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 78%.

Reviewers give Jackpot Village Casino 1.81 out of 5 on average over 127 rated reviews, against 3.44 across all brands. 20% of the ratings are four or five stars, and 78% are one or two. The review sites’ own scores average 2.08 out of 5 across 2 sites. By that score, Jackpot Village Casino ranks 3,663rd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (20 reviews), “Games” (14 reviews) and “Website & app” (7 reviews). The most common criticism concerns “Withdrawals” (69 reviews), “Customer support” (46 reviews) and “Account” (33 reviews).

The countries players state most often are United Kingdom (65%), Canada (11%) and New Zealand (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Jackpot Village Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2019202020212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay43%20
  • Bonus winnings confiscated22%10
  • Account blocked6.5%3
  • Wrong calculation6.5%3
  • Verification delay4.3%2
  • Withdrawal refused4.3%2
  • Account closed2.2%1
  • Documents rejected or requested again2.2%1
  • Other problems8.7%4
Share of the 46 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal49%23
  • Bonus21%10
  • Account8.5%4
  • Technical8.5%4
  • KYC / verification6.4%3
  • Other2.1%1
  • Payments & refunds2.1%1
  • Responsible gambling2.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved68%32
  • Unresolved32%15
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Jackpot Village Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Jackpot Village Casino against the market
MeasureJackpot Village CasinoAll brands
Complaints resolved68%59%
Average review rating1.813.44
Complaints per 100 reviews3726.4
Share of “Withdrawal” complaints49%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars14%18
  • 4 stars5.5%7
  • 3 stars2.4%3
  • 2 stars5.5%7
  • 1 star72%92
Share of 127 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals16%20
  • Games11%14
  • Website & app5.5%7
  • Customer support5.5%7
  • Deposits & payment methods3.9%5
  • KYC / verification3.9%5
Share of the 127 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals54%69
  • Customer support36%46
  • Account26%33
  • Trust & licence20%26
  • Bonuses18%23
  • Fairness & RTP17%22
Share of the 127 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom65%91
  • Canada11%15
  • New Zealand10%14
  • Ireland2.9%4
  • Norway2.2%3
  • Australia1.4%2
  • Germany1.4%2
  • Finland1.4%2
  • Greece1.4%2
  • Netherlands1.4%2
  • Other countries1.4%2
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–8–
20251–13–
20245–19–
20232–261.15
20228–231.78
20211258%262.38
20201580%12–
20194–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1161.7 / 5
AskGamblers12102.45 / 5
Casino Guru211–
CasinoReviews14––

Block 13

Latest complaints and reviews

The newest records about Jackpot Village Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    New Zealand · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Account closed

    Unresolved

    Finland · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Jackpot Village Casino

Who owns Jackpot Village Casino?

Jackpot Village Casino is operated by White Hat Gaming Limited and runs under the Casimba Affiliates affiliate programme.

Is Jackpot Village Casino licensed?

Yes. Jackpot Village Casino holds a licence from Malta Gaming Authority.

When was Jackpot Village Casino founded?

Jackpot Village Casino launched in 2019.

Which currencies does Jackpot Village Casino accept?

Currencies listed for Jackpot Village Casino: Euros, Canadian dollars, British pounds sterling, Norwegian kroner, New Zealand dollars, Indian rupees, US dollars. Its site is available in 4 languages: English, Finnish, Norwegian, German.

What welcome bonuses does Jackpot Village Casino offer?

11 welcome offers are listed for Jackpot Village Casino. The first on the list is “300% up to $1000 + 100 Free Spins, 1st Deposit Bonus at Jackpot Village Casino”, with a 40× wagering requirement.

Which countries is Jackpot Village Casino available in?

Jackpot Village Casino is listed in 8 markets: Austria, Canada, Finland, Germany, India, New Zealand, Norway, United Kingdom.

What bonuses and promotions does Jackpot Village Casino run in Finland?

We read 10 live offers for Finland on the Jackpot Village Casino site itself.

What does Jackpot Village Casino ask for at registration in Finland?

The Jackpot Village Casino registration form for Finland has 4 fields: first name, last name, e-mail, phone.

What do players say about Jackpot Village Casino?

Players have filed 47 complaints and written 127 reviews about Jackpot Village Casino. Players rate Jackpot Village Casino 2.08 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Jackpot Village Casino?

“Withdrawal delay” – 43% of the 46 complaints about Jackpot Village Casino with a labelled problem. Followed by “Bonus winnings confiscated” (22%) and “Account blocked” (6.5%).

Do players report withdrawal problems at Jackpot Village Casino?

Withdrawals are the topic of 23 complaints about Jackpot Village Casino: 49% of the 47 with a topic. The most common withdrawal problem is “Withdrawal delay” (87% of them). Of the withdrawal complaints with a known outcome, 78% were resolved.

Does Jackpot Village Casino resolve player complaints?

68% of the 47 complaints about Jackpot Village Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Jackpot Village Casino is 1,237th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Jackpot Village Casino?

Praised most: “Withdrawals”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Account”. 20% of the rated reviews give four or five stars, and 78% give one or two.

How many complaints has Jackpot Village Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed no complaints about Jackpot Village Casino.

Where do Jackpot Village Casino’s players come from?

The countries named most often in complaints and reviews about Jackpot Village Casino are United Kingdom (65%), Canada (11%) and New Zealand (10%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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