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Greenplay Casino

Player complaints and reviews about Greenplay Casino, plus its operator (OMG Affiliates), licences and welcome offers.

greenplay.com
Capture of the Greenplay Casino website

About

Greenplay Casino belongs to the OMG Affiliates affiliate programme. The site launched in 2019. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 5 languages, including English, German, Norwegian, Finnish. 8 account currencies are listed, including Euros, Brazilian reals, Australian dollars, Canadian dollars.

Greenplay Casino is listed in 7 markets, among them Canada, Germany, Australia and Spain.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Player Intelligence

41 records

What players report about Greenplay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

14

64% resolved, of those with a known outcome

Total reviews

27

Across all review sites

Player rating

2.08 / 5

Trustpilot 2.0 · AskGamblers 2.15

GEO markets

10

Countries stated on 73% of records

Greenplay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Greenplay Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 14 complaints and 27 reviews about Greenplay Casino on 4 sites.

The problem players report most often is “Withdrawal delay”: 31% of the 13 complaints with a labelled problem. Next come “Bonus winnings confiscated” (15%) and “Game malfunction” (15%). Complaints about “Withdrawal” make up 31% of those with a topic, against 29% across all brands.

Of the 14 complaints with a known outcome, 64% were resolved, against 59% across all brands. That puts Greenplay Casino 1,319th of 1,917 casinos with at least 10 such complaints.

Reviewers give Greenplay Casino 1.91 out of 5 on average over 27 rated reviews, against 3.44 across all brands. 22% of the ratings are four or five stars, and 70% are one or two. The review sites’ own scores average 2.08 out of 5 across 2 sites. By that score, Greenplay Casino ranks 3,663rd of 4,286 rated casinos. The most common criticism concerns “Withdrawals” (11 reviews), “Bonuses” (7 reviews) and “Customer support” (7 reviews).

The countries players state most often are United Kingdom (67%), Germany (10%) and Argentina (3.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Greenplay Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay31%4
  • Bonus winnings confiscated15%2
  • Game malfunction15%2
  • Wagering terms7.7%1
  • Deposit not credited7.7%1
  • Source of funds checks7.7%1
  • Missing funds7.7%1
  • Wrong calculation7.7%1
Share of the 13 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal31%4
  • Bonus23%3
  • Technical23%3
  • Deposit7.7%1
  • KYC / verification7.7%1
  • Payments & refunds7.7%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved64%9
  • Unresolved36%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Greenplay Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Greenplay Casino against the market
MeasureGreenplay CasinoAll brands
Complaints resolved64%59%
Average review rating1.913.44
Complaints per 100 reviews51.926.4
Share of “Withdrawal” complaints31%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201920202021202220232024
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars11%3
  • 4 stars11%3
  • 3 stars7.4%2
  • 2 stars3.7%1
  • 1 star67%18
Share of 27 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games17%4
  • Website & app13%3
  • Customer support13%3
  • Withdrawals13%3
  • KYC / verification8.3%2
  • Bonuses4.2%1
Share of the 24 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals46%11
  • Bonuses29%7
  • Customer support29%7
  • Deposits & payment methods25%6
  • Fairness & RTP17%4
  • Trust & licence17%4
Share of the 24 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
201920202021202220232024
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom67%20
  • Germany10%3
  • Argentina3.3%1
  • Austria3.3%1
  • Canada3.3%1
  • Finland3.3%1
  • Luxembourg3.3%1
  • Netherlands3.3%1
  • Oman3.3%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20240–2–
20231–9–
20220–6–
20211–3–
20201267%6–
20190–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–212.0 / 5
AskGamblers542.15 / 5
Casino Guru72–
CasinoReviews2––

Block 13

Latest complaints and reviews

The newest records about Greenplay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Wrong calculation

    Resolved

    Germany · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Luxembourg · Casino Guru

  • Complaint

    Wagering terms

    Resolved

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Greenplay Casino

Who owns Greenplay Casino?

Greenplay Casino is operated by Aspire Global International Ltd. and runs under the OMG Affiliates affiliate programme.

Is Greenplay Casino licensed?

Yes. Greenplay Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Greenplay Casino founded?

Greenplay Casino launched in 2019.

Which currencies does Greenplay Casino accept?

Currencies listed for Greenplay Casino: Euros, Brazilian reals, Australian dollars, Canadian dollars, Danish krone, British pounds sterling, Norwegian kroner, US dollars. Its site is available in 5 languages: English, German, Norwegian, Finnish and 1 more.

Which countries is Greenplay Casino available in?

Greenplay Casino is listed in 7 markets: Australia, Canada, Finland, Germany, Norway, Spain, United Kingdom.

What do players say about Greenplay Casino?

Players have filed 14 complaints and written 27 reviews about Greenplay Casino. Players rate Greenplay Casino 2.08 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Greenplay Casino?

“Withdrawal delay” – 31% of the 13 complaints about Greenplay Casino with a labelled problem. Followed by “Bonus winnings confiscated” (15%) and “Game malfunction” (15%).

Do players report withdrawal problems at Greenplay Casino?

Withdrawals are the topic of 4 complaints about Greenplay Casino: 31% of the 13 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).

Does Greenplay Casino resolve player complaints?

64% of the 14 complaints about Greenplay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Greenplay Casino is 1,319th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Greenplay Casino?

Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 22% of the rated reviews give four or five stars, and 70% give one or two.

Where do Greenplay Casino’s players come from?

The countries named most often in complaints and reviews about Greenplay Casino are United Kingdom (67%), Germany (10%) and Argentina (3.3%).