Casino profile

iGame Casino

Player complaints and reviews about iGame Casino, plus its operator (Kindred Affiliates), licences and welcome offers.

igame.com

About

iGame Casino belongs to the Kindred Affiliates affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2008. It holds licences from Malta Gaming Authority, Swedish Gambling Authority.

Player Intelligence

35 records

What players report about iGame Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

47% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.5 / 5

Trustpilot 2.3 · casino.ru 4.7

GEO markets

Countries stated on 31% of records

iGame Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about iGame Casino, the way Player Intelligence PRO computes it.

Since 2014, players have posted 17 complaints and 18 reviews about iGame Casino on 6 sites.

The problem players report most often is “Bonus not credited”: 19% of the 16 complaints with a labelled problem. Next come “Deposit not credited” (13%) and “Verification delay” (13%). Complaints about “KYC / verification” make up 24% of those with a topic, against 5% across all brands.

Of the 17 complaints with a known outcome, 47% were resolved, against 59% across all brands. That puts iGame Casino 1,645th of 1,917 casinos with at least 10 such complaints.

The review sites’ own scores average 3.5 out of 5 across 2 sites. By that score, iGame Casino ranks 1,576th of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about iGame Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2014201520162017201820192020

Complaints count

Period	Value
2014	1
2015	1
2016	4
2017	2
2018	1
2019	4
2020	4

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Bonus not credited19%3
Deposit not credited13%2
Verification delay13%2
Documents rejected or requested again13%2
Withdrawal delay13%2
Registration6.3%1
Deposit refund6.3%1
Double charge6.3%1
Other problems13%2

Share of the 16 complaints with a labelled problem.complaints

Block 03

Complaint categories

KYC / verification24%4
Bonus18%3
Deposit18%3
Withdrawal18%3
Payments & refunds12%2
Account5.9%1
Responsible gambling5.9%1

Share of complaints by category.complaints

Block 04

Complaint status

Unresolved53%9
Resolved47%8

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

iGame Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

iGame Casino against the market
Measure	iGame Casino	All brands
Complaints resolved	47%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “KYC / verification” complaints	24%	5%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201520162017201820192020

Reviews count

Period	Value
2015	3
2016	0
2017	2
2018	0
2019	4
2020	9

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.38

201520162017201820192020

Rating history

Period	Value
2015	4
2016	0
2017	1
2018	0
2019	1
2020	3.38

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Sweden27%3
Germany18%2
Canada9.1%1
United Kingdom9.1%1
Netherlands9.1%1
Qatar9.1%1
Serbia9.1%1
Slovakia9.1%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2020	4	–	9	–
2019	4	–	4	–
2018	1	–	0	–
2017	2	–	2	–
2016	4	–	0	–
2015	1	–	3	–
2014	1	–	0	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	12	–	–
casino.ru	–	7	4.7 / 5
Trustpilot	–	7	2.3 / 5
latestcasinobonuses.bet	–	4	–
CasinoReviews	3	–	–
Casino Guru	2	–	–

Block 11

Latest complaints and reviews

The newest records about iGame Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintAug 16, 2020
Deposit refund
Resolved
Canada · CasinoReviews
ReviewAug 16, 2020
1.0 of 5 stars
Canada · Trustpilot
ComplaintMay 12, 2020
Self-exclusion
Resolved
Sweden · Casino Guru
ComplaintApr 30, 2020
Withdrawal delay
Resolved
Netherlands · Casino Guru
ReviewApr 6, 2020
1.0 of 5 stars
Germany · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, casino.ru.

Questions about iGame Casino

Who owns iGame Casino?

iGame Casino is operated by Trannel International Ltd and runs under the Kindred Affiliates affiliate programme.

Is iGame Casino licensed?

Yes. iGame Casino holds 2 licences: Malta Gaming Authority, Swedish Gambling Authority.

When was iGame Casino founded?

iGame Casino launched in 2008. The site has since closed; its profile is kept for reference.

What do players say about iGame Casino?

Players have filed 17 complaints and written 18 reviews about iGame Casino. Players rate iGame Casino 3.5 out of 5 on average across the 2 sites that publish one.

What do players complain about most at iGame Casino?

“Bonus not credited” – 19% of the 16 complaints about iGame Casino with a labelled problem. Followed by “Deposit not credited” (13%) and “Verification delay” (13%).

Do players report withdrawal problems at iGame Casino?

Withdrawals are the topic of 3 complaints about iGame Casino: 18% of the 17 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).

Does iGame Casino resolve player complaints?

47% of the 17 complaints about iGame Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, iGame Casino is 1,645th. Open complaints and complaints closed without an outcome are left out.