100 Bonus Spins at Jackpotjoy Casino
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Casino profile
Jackpotjoy Casino
Player complaints and reviews about Jackpotjoy Casino, plus its operator (Gamesys Affiliates), licences and welcome offers.
jackpotjoy.com
Profile
- Website
- jackpotjoy.com
- Established
- 2012
- Operator
- Gamesys Affiliatesaffiliate programme
- Company
- Gamesys Ltd. Casinos
- Languages
- English
- Currencies
- British pounds sterling
About
Jackpotjoy Casino belongs to the Gamesys Affiliates affiliate programme. The site launched in 2012. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list 2 welcome offers.
Jackpotjoy Casino is listed in one market, United Kingdom.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
50 Free Spins at Jackpotjoy Casino
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- Wagering
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Player Intelligence
1,985 records
What players report about Jackpotjoy Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
16
50% resolved, of those with a known outcome
Total reviews
1,969
Across all review sites
Player rating
3.5 / 5
Trustpilot 1.4 · AskGamblers 4.4 · casino.ru 4.7
GEO markets
17
Countries stated on 99% of records
Jackpotjoy Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Jackpotjoy Casino, the way Player Intelligence PRO computes it.
Since 2012, players have posted 16 complaints and 1,969 reviews about Jackpotjoy Casino on 5 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 222 reviews. Reviews are up 36% on the 12 months before (163). The average review rating fell from 1.47 to 1.34 out of 5 year on year.
The problem players report most often is “Self-exclusion”: 47% of the 15 complaints with a labelled problem. Next come “Withdrawal delay” (13%) and “Winnings voided” (13%). Complaints about “Responsible gambling” make up 44% of those with a topic, against 1.7% across all brands.
Of the 16 complaints with a known outcome, 50% were resolved, against 59% across all brands. That puts Jackpotjoy Casino 1,571st of 1,916 casinos with at least 10 such complaints.
Reviewers give Jackpotjoy Casino 2.45 out of 5 on average over 1,968 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 61% are one or two. The review sites’ own scores average 3.5 out of 5 across 3 sites. By that score, Jackpotjoy Casino ranks 1,577th of 4,286 rated casinos. Reviewers most often praise “Games” (342 reviews), “Customer support” (241 reviews) and “Withdrawals” (194 reviews). The most common criticism concerns “Fairness & RTP” (630 reviews), “Bonuses” (445 reviews) and “Customer support” (254 reviews).
The countries players state most often are United Kingdom (97%), United States (0.7%) and Ireland (0.4%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,905 brands Player Intelligence tracks.
Ask the AI analyst about Jackpotjoy Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
20142015201620172018201920202021202220232024
| Period | Value |
|---|---|
| 2014 | 2 |
| 2015 | 0 |
| 2016 | 0 |
| 2017 | 4 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 0 |
| 2021 | 1 |
| 2022 | 0 |
| 2023 | 1 |
| 2024 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Self-exclusion47%7
- Withdrawal delay13%2
- Winnings voided13%2
- Account closed6.7%1
- Deposit refund6.7%1
- Refund6.7%1
- Withdrawal refused6.7%1
Block 03
Complaint categories
- Responsible gambling44%7
- Withdrawal31%5
- Payments & refunds13%2
- Account6.3%1
- Deposit6.3%1
Block 04
Complaint status
- Resolved50%8
- Unresolved50%8
Block 05
Jackpotjoy Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Jackpotjoy Casino | All brands |
|---|---|---|
| Complaints resolved | 50% | 59% |
| Average review rating | 2.45 | 3.44 |
| Complaints per 100 reviews | 0.8 | 26.4 |
| Share of “Responsible gambling” complaints | 44% | 1.7% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
304
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 1 |
| 2013 | 0 |
| 2014 | 252 |
| 2015 | 106 |
| 2016 | 30 |
| 2017 | 55 |
| 2018 | 70 |
| 2019 | 304 |
| 2020 | 183 |
| 2021 | 185 |
| 2022 | 131 |
| 2023 | 127 |
| 2024 | 165 |
| 2025 | 172 |
| 2026 | 188 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars27%531
- 4 stars6.4%125
- 3 stars6.1%121
- 2 stars6%118
- 1 star55%1,073
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games19%342
- Customer support13%241
- Withdrawals11%194
- Bonuses9.5%173
- Website & app4.5%81
- Fairness & RTP3.8%69
Criticised
- Fairness & RTP35%630
- Bonuses24%445
- Customer support14%254
- Account13%243
- Withdrawals11%200
- Trust & licence6.8%124
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
4.5
4.42
2.32
1.78
2.18
3.31
1.91
1.99
1.66
1.52
1.57
1.47
1.36
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 5 |
| 2013 | 0 |
| 2014 | 4.5 |
| 2015 | 4.42 |
| 2016 | 2.32 |
| 2017 | 1.78 |
| 2018 | 2.18 |
| 2019 | 3.31 |
| 2020 | 1.91 |
| 2021 | 1.99 |
| 2022 | 1.66 |
| 2023 | 1.52 |
| 2024 | 1.57 |
| 2025 | 1.47 |
| 2026 | 1.36 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom97%1,904
- United States0.7%13
- Ireland0.4%7
- Jersey0.3%6
- Isle of Man0.3%5
- Sweden0.3%5
- Canada0.2%4
- Guernsey0.2%4
- Australia0.1%2
- Netherlands0.1%2
- Other countries0.3%6
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 188 | 1.36 |
| 2025 | 0 | – | 172 | 1.47 |
| 2024 | 2 | – | 165 | 1.57 |
| 2023 | 1 | – | 127 | 1.52 |
| 2022 | 0 | – | 131 | 1.66 |
| 2021 | 1 | – | 185 | 1.99 |
| 2020 | 0 | – | 183 | 1.91 |
| 2019 | 3 | – | 304 | 3.31 |
| 2018 | 3 | – | 70 | 2.19 |
| 2017 | 4 | – | 55 | 1.78 |
| 2016 | 0 | – | 30 | 2.32 |
| 2015 | 0 | – | 106 | 4.42 |
| 2014 | 2 | – | 252 | 4.5 |
| 2012 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 1,955 | 1.4 / 5 |
| AskGamblers | 4 | 9 | 4.4 / 5 |
| CasinoReviews | 11 | – | – |
| Casino Guru | 1 | 2 | – |
| casino.ru | – | 3 | 4.7 / 5 |
Block 13
Latest complaints and reviews
The newest records about Jackpotjoy Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Withdrawal delay
Resolved - Complaint
Winnings voided
Unresolved - Complaint
Self-exclusion
ResolvedUnited Kingdom · Casino Guru
15 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru.
Questions about Jackpotjoy Casino
Who owns Jackpotjoy Casino?
Jackpotjoy Casino is operated by Gamesys Ltd. Casinos and runs under the Gamesys Affiliates affiliate programme.
Is Jackpotjoy Casino licensed?
Yes. Jackpotjoy Casino holds 2 licences: Gibraltar Regulatory Authority, UK Gambling Commission.
When was Jackpotjoy Casino founded?
Jackpotjoy Casino launched in 2012.
Which currencies does Jackpotjoy Casino accept?
The one currency listed for Jackpotjoy Casino is British pounds sterling. Its site is available in one language: English.
What welcome bonuses does Jackpotjoy Casino offer?
2 welcome offers are listed for Jackpotjoy Casino. The first on the list is “100 Bonus Spins at Jackpotjoy Casino”.
Which countries is Jackpotjoy Casino available in?
Jackpotjoy Casino is listed in 1 market: United Kingdom.
What do players say about Jackpotjoy Casino?
Players have filed 16 complaints and written 1,969 reviews about Jackpotjoy Casino. Players rate Jackpotjoy Casino 3.5 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Jackpotjoy Casino?
“Self-exclusion” – 47% of the 15 complaints about Jackpotjoy Casino with a labelled problem. Followed by “Withdrawal delay” (13%) and “Winnings voided” (13%).
Do players report withdrawal problems at Jackpotjoy Casino?
Withdrawals are the topic of 5 complaints about Jackpotjoy Casino: 31% of the 16 with a topic. The most common withdrawal problem is “Withdrawal delay” (40% of them).
Does Jackpotjoy Casino resolve player complaints?
50% of the 16 complaints about Jackpotjoy Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Jackpotjoy Casino is 1,571st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Jackpotjoy Casino?
Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Fairness & RTP”, “Bonuses” and “Customer support”. 33% of the rated reviews give four or five stars, and 61% give one or two.
Where do Jackpotjoy Casino’s players come from?
The countries named most often in complaints and reviews about Jackpotjoy Casino are United Kingdom (97%), United States (0.7%) and Ireland (0.4%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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