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SapphireBet Casino

Player complaints and reviews about SapphireBet Casino, plus its operator (SaphireBet Partners), licences and welcome offers.

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Capture of the SapphireBet Casino website

About

SapphireBet Casino belongs to the SaphireBet Partners affiliate programme. The site launched in 2018. It holds a licence from Anjouan Gaming Board. The interface is available in 40 languages, including English, Arabic, Albanian, Azerbaijani. 28 account currencies are listed, including Euros, US dollars, Turkish Lira, Russian rubles. We list 8 welcome offers.

SapphireBet Casino is listed in 34 markets, among them Canada, Germany, France and Belgium. On the SapphireBet Casino site for Finland, we found 14 promotions and 14 cashback offers.

Markets

This brand is listed in 34 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

28 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player Intelligence

151 records

What players report about SapphireBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

44

77% resolved, of those with a known outcome

Total reviews

107

Across all review sites

Player rating

3.5 / 5

casino.ru 4.7 · Trustpilot 2.2 · AskGamblers 3.1 · Tribuna 4.0

GEO markets

25

Countries stated on 47% of records

SapphireBet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about SapphireBet Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 44 complaints and 107 reviews about SapphireBet Casino on 6 sites. In the 12 months to November 4, 2026, they filed 11 complaints and posted 43 reviews.

The problem players report most often is “Deposit not credited”: 31% of the 39 complaints with a labelled problem. Next come “Withdrawal delay” (15%) and “Account blocked” (10%). Complaints about “Deposit” make up 30% of those with a topic, against 8.4% across all brands.

Of the 44 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts SapphireBet Casino 917th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 60%.

Reviewers give SapphireBet Casino 3.59 out of 5 on average over 100 rated reviews, against 3.44 across all brands. 57% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 3.5 out of 5 across 4 sites. By that score, SapphireBet Casino ranks 1,576th of 4,286 rated casinos. Reviewers most often praise “Games” (42 reviews), “Withdrawals” (39 reviews) and “Bonuses” (26 reviews). The most common criticism concerns “Withdrawals” (22 reviews), “Customer support” (19 reviews) and “Trust & licence” (10 reviews).

The countries players state most often are India (23%), Mexico (13%) and Russia (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about SapphireBet Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

The website interface is simple and easy to use, and deposits are processed quickly. Navigation is straightforward and the platform works without technical issues.

Players are frustrated with delayed withdrawals, as approved payments have not been processed in a timely manner. Additionally, there are serious concerns regarding the casino's handling of self-exclusion requests, with accounts remaining active despite requests for closure.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Deposit not credited31%12
  • Withdrawal delay15%6
  • Account blocked10%4
  • Verification delay10%4
  • Account not closed on request7.7%3
  • Documents rejected or requested again5.1%2
  • Self-exclusion5.1%2
  • Withdrawal refused5.1%2
  • Other problems10%4
Share of the 39 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Deposit30%13
  • Withdrawal23%10
  • Account20%9
  • KYC / verification16%7
  • Responsible gambling4.5%2
  • Bonus2.3%1
  • Other2.3%1
  • Payments & refunds2.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved77%34
  • Unresolved23%10
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

SapphireBet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

SapphireBet Casino against the market
MeasureSapphireBet CasinoAll brands
Complaints resolved77%59%
Average review rating3.593.44
Complaints per 100 reviews41.126.4
Share of “Deposit” complaints30%8.4%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars49%49
  • 4 stars8%8
  • 3 stars18%18
  • 2 stars7%7
  • 1 star18%18
Share of 100 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games40%42
  • Withdrawals38%39
  • Bonuses25%26
  • Website & app23%24
  • Customer support12%12
  • Deposits & payment methods11%11
Share of the 104 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals21%22
  • Customer support18%19
  • Trust & licence9.6%10
  • Website & app5.8%6
  • Account4.8%5
  • Bonuses4.8%5
Share of the 104 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • India23%16
  • Mexico13%9
  • Russia11%8
  • Ukraine11%8
  • Bangladesh4.2%3
  • Canada4.2%3
  • Portugal4.2%3
  • Argentina2.8%2
  • Brazil2.8%2
  • Germany2.8%2
  • Other countries21%15
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269–432.51
20258–3–
20248–0–
20237–14–
20224–304.73
20214–12–
20204–4–
20190–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
casino.ru–464.7 / 5
Casino Guru3210–
Trustpilot–192.2 / 5
AskGamblers1153.1 / 5
Tribuna–164.0 / 5
latestcasinobonuses.bet111–

Block 13

Latest complaints and reviews

The newest records about SapphireBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from casino.ru, Trustpilot, AskGamblers, Tribuna.

Questions about SapphireBet Casino

Who owns SapphireBet Casino?

SapphireBet Casino is operated by DolceTech Limited and runs under the SaphireBet Partners affiliate programme.

Is SapphireBet Casino licensed?

Yes. SapphireBet Casino holds a licence from Anjouan Gaming Board.

When was SapphireBet Casino founded?

SapphireBet Casino launched in 2018.

Which currencies does SapphireBet Casino accept?

Currencies listed for SapphireBet Casino: Euros, US dollars, Turkish Lira, Russian rubles, Azerbaijani manats, Georgian laris, Chinese yuan, Indian rupees and 20 more. Its site is available in 40 languages: English, Arabic, Albanian, Azerbaijani and 36 more.

What welcome bonuses does SapphireBet Casino offer?

8 welcome offers are listed for SapphireBet Casino. The first on the list is “100 FREE SPINS on Gates of Olympus Super Scatter”, with a 40× wagering requirement.

Which countries is SapphireBet Casino available in?

SapphireBet Casino is listed in 34 markets: Argentina, Azerbaijan, Belgium, Bulgaria, Canada, Chile, China, Colombia and 26 more.

What bonuses and promotions does SapphireBet Casino run in Finland?

We read 28 live offers for Finland on the SapphireBet Casino site itself.

What do players say about SapphireBet Casino?

Players have filed 44 complaints and written 107 reviews about SapphireBet Casino. Players rate SapphireBet Casino 3.5 out of 5 on average across the 4 sites that publish one.

What do players complain about most at SapphireBet Casino?

“Deposit not credited” – 31% of the 39 complaints about SapphireBet Casino with a labelled problem. Followed by “Withdrawal delay” (15%) and “Account blocked” (10%).

Do players report withdrawal problems at SapphireBet Casino?

Withdrawals are the topic of 10 complaints about SapphireBet Casino: 23% of the 44 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 60% were resolved.

Does SapphireBet Casino resolve player complaints?

77% of the 44 complaints about SapphireBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, SapphireBet Casino is 917th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about SapphireBet Casino?

Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 57% of the rated reviews give four or five stars, and 25% give one or two.

How many complaints has SapphireBet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 11 complaints about SapphireBet Casino.

Where do SapphireBet Casino’s players come from?

The countries named most often in complaints and reviews about SapphireBet Casino are India (23%), Mexico (13%) and Russia (11%).