100% up to C$750 and 200 extra spins
- Bonus
- 100%
- Max bonus
- C$750
- Free spins
- 200
- Min deposit
- C$30
- Wagering
- 35x bonus + deposit
- Max bet
- C$7.5
Wagering applies to deposit plus bonus.
Casino profile
CasinoLab
Player complaints and reviews about CasinoLab, plus its operator (Uno Affiliates), licences and welcome offers.
casinolab.com
Profile
- Website
- casinolab.com
- Established
- 2020
- Operator
- Uno Affiliatesaffiliate programme
- Company
- GMBL Tech
- Licences
- Languages
- English
- German
- Finnish
- Norwegian
- Spanish
- French
- Hungarian
- Polish
- Portuguese
- Italian
- Czech
- Arabic
- Greek
- Slovak
- Slovenian
- Dutch
- Currencies
- Euros
- Norwegian kroner
- Hungarian forints
- Polish zlotys
- New Zealand dollars
- Canadian dollars
- US dollars
- Czech Republic korunas
- Australian dollars
- British pounds sterling
- Swiss francs
- Bitcoin
- Tether
- Litecoin
- Dogecoin Show more
About
CasinoLab belongs to the Uno Affiliates affiliate programme. The site launched in 2020. It holds a licence from Costa Rica Gambling. The interface is available in 16 languages, including English, German, Finnish, Norwegian. 15 account currencies are listed, including Euros, Norwegian kroner, Hungarian forints, Polish zlotys. We list one welcome offer.
CasinoLab is listed in 20 markets, among them Canada, Germany, France and Belgium. In Hungary, CasinoLab accepts 3 payment methods: Pay by Card, MiFinity and Cryptocurrencies. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum.
Markets
This brand is listed in 20 markets. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Payment methods
32 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Pay by Card | – | Card | – | – | – |
| MiFinity | – | E-wallet | – | – | – |
| USDT | – | Cryptocurrency | – | – | – |
| USDT | – | Cryptocurrency | – | – | – |
| Bitcoin Cash | – | Cryptocurrency | – | – | – |
| Bitcoin Cash | – | Cryptocurrency | – | – | – |
| USDT | – | Cryptocurrency | – | – | – |
| USDT | – | Cryptocurrency | – | – | – |
| USDT | – | Cryptocurrency | – | – | – |
| USDT | – | Cryptocurrency | – | – | – |
| USDT | – | Cryptocurrency | – | – | – |
| USDT | – | Cryptocurrency | – | – | – |
| Bitcoin | – | Cryptocurrency | – | – | – |
| Bitcoin | – | Cryptocurrency | – | – | – |
| Ethereum | – | Cryptocurrency | – | – | – |
| Ethereum | – | Cryptocurrency | – | – | – |
| Litecoin | – | Cryptocurrency | – | – | – |
| Litecoin | – | Cryptocurrency | – | – | – |
| Tron | – | Cryptocurrency | – | – | – |
| Tron | – | Cryptocurrency | – | – | – |
| USDC | – | Cryptocurrency | – | – | – |
| USDC | – | Cryptocurrency | – | – | – |
| BNB | – | Cryptocurrency | – | – | – |
| BNB | – | Cryptocurrency | – | – | – |
| Dogecoin | – | Cryptocurrency | – | – | – |
| Dogecoin | – | Cryptocurrency | – | – | – |
| Solana | – | Cryptocurrency | – | – | – |
| Solana | – | Cryptocurrency | – | – | – |
| USDC | – | Cryptocurrency | – | – | – |
| USDC | – | Cryptocurrency | – | – | – |
| Cardano | – | Cryptocurrency | – | – | – |
| Cardano | – | Cryptocurrency | – | – | – |
Currency not stated on the page
Pay by Card
Card
–
MiFinity
E-wallet
–
USDT
Cryptocurrency
–
USDT
Cryptocurrency
–
Bitcoin Cash
Cryptocurrency
–
Bitcoin Cash
Cryptocurrency
–
USDT
Cryptocurrency
–
USDT
Cryptocurrency
–
USDT
Cryptocurrency
–
USDT
Cryptocurrency
–
USDT
Cryptocurrency
–
USDT
Cryptocurrency
–
Bitcoin
Cryptocurrency
–
Bitcoin
Cryptocurrency
–
Ethereum
Cryptocurrency
–
Ethereum
Cryptocurrency
–
Litecoin
Cryptocurrency
–
Litecoin
Cryptocurrency
–
Tron
Cryptocurrency
–
Tron
Cryptocurrency
–
USDC
Cryptocurrency
–
USDC
Cryptocurrency
–
BNB
Cryptocurrency
–
BNB
Cryptocurrency
–
Dogecoin
Cryptocurrency
–
Dogecoin
Cryptocurrency
–
Solana
Cryptocurrency
–
Solana
Cryptocurrency
–
USDC
Cryptocurrency
–
USDC
Cryptocurrency
–
Cardano
Cryptocurrency
–
Cardano
Cryptocurrency
–
Cashier read on August 12, 2026
Player Intelligence
670 records
What players report about CasinoLab on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
36
78% resolved, of those with a known outcome
Total reviews
634
Across all review sites
Player rating
2.1 / 5
Trustpilot 1.8 · AskGamblers 2.4
GEO markets
26
Countries stated on 95% of records
CasinoLab complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about CasinoLab, the way Player Intelligence PRO computes it.
Since 2021, players have posted 36 complaints and 634 reviews about CasinoLab on 3 sites. In the 12 months to November 4, 2026, they filed 9 complaints and posted 174 reviews. Reviews are up 17% on the 12 months before (149). The average review rating rose from 1.54 to 1.92 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 72% of the 32 complaints with a labelled problem. Next come “Verification delay” (13%) and “Account closed” (6.3%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.
Of the 36 complaints with a known outcome, 78% were resolved, against 59% across all brands. That puts CasinoLab 903rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 88%.
Reviewers give CasinoLab 1.91 out of 5 on average over 633 rated reviews, against 3.44 across all brands. 21% of the ratings are four or five stars, and 75% are one or two. The review sites’ own scores average 2.1 out of 5 across 2 sites. By that score, CasinoLab ranks 3,596th of 4,286 rated casinos. Reviewers most often praise “Games” (71 reviews), “Customer support” (66 reviews) and “Withdrawals” (63 reviews). The most common criticism concerns “Withdrawals” (347 reviews), “Customer support” (251 reviews) and “Trust & licence” (99 reviews).
The countries players state most often are United Kingdom (68%), Netherlands (8.8%) and Canada (4.4%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about CasinoLab: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players expressed frustration over delayed withdrawals, with one user noting that despite winning a significant amount, their payment request took an unusually long time to be processed. They reported receiving only one of two requested withdrawals and felt that customer support was unhelpful, providing only generic responses.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
10
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 10 |
| 2022 | 5 |
| 2023 | 4 |
| 2024 | 0 |
| 2025 | 9 |
| 2026 | 7 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay72%23
- Verification delay13%4
- Account closed6.3%2
- Documents rejected or requested again3.1%1
- Withdrawal refused3.1%1
- Other problems3.1%1
Block 03
Complaint categories
- Withdrawal67%24
- KYC / verification22%8
- Account5.6%2
- Other5.6%2
Block 04
Complaint status
- Resolved78%28
- Unresolved22%8
Block 05
CasinoLab against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | CasinoLab | All brands |
|---|---|---|
| Complaints resolved | 78% | 59% |
| Average review rating | 1.91 | 3.44 |
| Complaints per 100 reviews | 5.7 | 26.4 |
| Share of “Withdrawal” complaints | 67% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
218
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 218 |
| 2022 | 89 |
| 2023 | 4 |
| 2024 | 1 |
| 2025 | 174 |
| 2026 | 148 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars15%98
- 4 stars5.2%33
- 3 stars4.1%26
- 2 stars5.8%37
- 1 star69%439
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games13%71
- Customer support12%66
- Withdrawals11%63
- Website & app5.7%32
- Bonuses5.1%29
- KYC / verification2.5%14
Criticised
- Withdrawals61%347
- Customer support44%251
- Trust & licence18%99
- KYC / verification15%87
- Account11%61
- Bonuses9.7%55
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.1
2.12
1
5
1.65
1.83
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 2.1 |
| 2022 | 2.12 |
| 2023 | 1 |
| 2024 | 5 |
| 2025 | 1.65 |
| 2026 | 1.83 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom68%430
- Netherlands8.8%56
- Canada4.4%28
- Italy3.3%21
- New Zealand3.3%21
- Australia2.8%18
- France2.8%18
- Spain0.9%6
- Ireland0.8%5
- Norway0.6%4
- Other countries4.3%27
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 7 | – | 148 | 1.83 |
| 2025 | 9 | – | 174 | 1.64 |
| 2024 | 0 | – | 1 | – |
| 2023 | 4 | – | 4 | – |
| 2022 | 5 | – | 89 | 2.12 |
| 2021 | 10 | 90% | 218 | 2.1 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 628 | 1.8 / 5 |
| AskGamblers | 35 | 6 | 2.4 / 5 |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about CasinoLab as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Italy · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Withdrawal delay
ResolvedFinland · AskGamblers
- Complaint
KYC / verification
Unresolved - Complaint
Account closed
Unresolved
8 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about CasinoLab
Who owns CasinoLab?
CasinoLab is operated by GMBL Tech and runs under the Uno Affiliates affiliate programme.
Is CasinoLab licensed?
Yes. CasinoLab holds a licence from Costa Rica Gambling.
When was CasinoLab founded?
CasinoLab launched in 2020.
Which currencies does CasinoLab accept?
Currencies listed for CasinoLab: Euros, Norwegian kroner, Hungarian forints, Polish zlotys, New Zealand dollars, Canadian dollars, US dollars, Czech Republic korunas and 7 more. Its site is available in 16 languages: English, German, Finnish, Norwegian and 12 more.
What welcome bonuses does CasinoLab offer?
One welcome offer is listed for CasinoLab. The first on the list is “100% up to C$750 and 200 extra spins”, with a 35× wagering requirement.
Which countries is CasinoLab available in?
CasinoLab is listed in 20 markets: Australia, Austria, Belgium, Canada, Czechia, Finland, France, Germany and 12 more.
Which payment methods does CasinoLab accept in Hungary?
The CasinoLab cashier for Hungary lists 3 payment methods: Pay by Card, MiFinity, Cryptocurrencies. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.
What do players say about CasinoLab?
Players have filed 36 complaints and written 634 reviews about CasinoLab. Players rate CasinoLab 2.1 out of 5 on average across the 2 sites that publish one.
What do players complain about most at CasinoLab?
“Withdrawal delay” – 72% of the 32 complaints about CasinoLab with a labelled problem. Followed by “Verification delay” (13%) and “Account closed” (6.3%).
Do players report withdrawal problems at CasinoLab?
Withdrawals are the topic of 24 complaints about CasinoLab: 67% of the 36 with a topic. The most common withdrawal problem is “Withdrawal delay” (96% of them). Of the withdrawal complaints with a known outcome, 88% were resolved.
Does CasinoLab resolve player complaints?
78% of the 36 complaints about CasinoLab with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, CasinoLab is 903rd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about CasinoLab?
Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 21% of the rated reviews give four or five stars, and 75% give one or two.
How many complaints has CasinoLab received in the last 12 months?
In the 12 months to November 4, 2026, players filed 9 complaints about CasinoLab.
Where do CasinoLab’s players come from?
The countries named most often in complaints and reviews about CasinoLab are United Kingdom (68%), Netherlands (8.8%) and Canada (4.4%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with CasinoLab, and ones players rate about the same.
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Other casinos licensed by Costa Rica Gambling
Other brands of Uno Affiliates
Rated alike by players
Casinos whose player rating is closest to that of CasinoLab.
