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Casino profile

LevelUp Casino

Player complaints and reviews about LevelUp Casino, plus its operator (LevelUP Affiliates), licences and welcome offers.

levelupcasino.com
levelupcasino.com
Capture of the LevelUp Casino website

Profile

Website
levelupcasino.com
Established
2020
Operator
LevelUP Affiliatesaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • French
  • Norwegian
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • Canadian dollars
  • New Zealand dollars
  • Norwegian kroner
  • South African Rand
  • Bitcoin
  • Bitcoin Cash
  • Dogecoin
  • Ethereum
  • Litecoin
  • Tether

About

LevelUp Casino belongs to the LevelUP Affiliates affiliate programme. The site launched in 2020. It holds a licence from Costa Rica Gambling. The interface is available in 4 languages: English, German, French, Norwegian. 13 account currencies are listed, including Euros, US dollars, Australian dollars, Canadian dollars. We list 10 welcome offers.

LevelUp Casino is listed in 9 markets, among them Canada, Germany, France and Belgium. On the LevelUp Casino site for Germany, we found 8 promotions and a loyalty programme with 3 tiers. In Germany, LevelUp Casino accepts 8 payment methods, among them Apple Pay, Bank Transfer, Credit Card and Cryptocurrencies. Its crypto options cover 5 coins, including Bitcoin, Bitcoin Cash, Ethereum and Dogecoin. The minimum deposit in € is 10, the maximum 4,000. The registration form for Germany has 2 fields: e-mail and password.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Erreiche Level, hol dir Rewards

    Jedes Level schaltet Vorteile und einen einmaligen Bonus frei. Je höher dein Level, desto besser die Belohnungen.

  2. 2

    Halte dein Level oder steig auf

    Jedes Level schaltet Vorteile und einen einmaligen Bonus frei. Je höher dein Level, desto besser die Belohnungen.

  3. 3

    Spiel & verdiene LP

    Setze mit Echtgeld, sammle LP und steig auf, um Boni und Vorteile freizuschalten. Erreiche genug in 30 Tagen, um dein Level zu halten!

Payment methods

22 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

€

  • Apple Pay

    E-wallet

    30 – 2000

  • Bank Transfer

    Bank transfer

    10 – 4000

  • Bank Transfer

    Bank transfer

    200 – 3000

  • Credit Card

    Card

    10 – 4000

  • Credit Card

    Card

    10 – 4000

  • Credit Card

    Card

    10 – 4000

  • Credit Card

    Card

    10 – 3000

  • E-wallet

    E-wallet

    10 – 4000

  • E-wallet

    E-wallet

    10 – 3000

  • Openbanking

    Other

    20 – 4000

  • Paysafecard

    Voucher

    20 – 1000

BCH

  • Bitcoin Cash

    Cryptocurrency

    1

  • Bitcoin Cash

    Cryptocurrency

    3

BTC

  • Bitcoin

    Cryptocurrency

    0.0002 – 3

DOGE

  • Dogecoin

    Cryptocurrency

    1

  • Dogecoin

    Cryptocurrency

    1000

ETH

  • Ethereum

    Cryptocurrency

    0.01

  • Ethereum

    Cryptocurrency

    15

LTC

  • Lite Coin

    Other

    0.01

  • Lite Coin

    Other

    15

USDT

  • USDT

    Cryptocurrency

    0.01 – 4000

  • USDT

    Cryptocurrency

    20

Sign-up requirements

4 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password

Sign in

  1. E-mail
  2. Password

Player Intelligence

399 records

What players report about LevelUp Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

69

91% resolved, of those with a known outcome

Total reviews

330

Across all review sites

Player rating

4.43 / 5

AskGamblers 4.5 · Trustpilot 3.8 · Tribuna 5.0

GEO markets

18

Countries stated on 27% of records

LevelUp Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about LevelUp Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 69 complaints and 330 reviews about LevelUp Casino on 5 sites. In the 12 months to November 4, 2026, they filed 8 complaints and posted 27 reviews. That is 27% fewer complaints than in the 12 months before (11). Reviews are up 108% on the 12 months before (13).

The problem players report most often is “Withdrawal delay”: 34% of the 65 complaints with a labelled problem. Next come “Bonus winnings confiscated” (9.2%) and “Deposit not credited” (7.7%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.

Of the 68 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts LevelUp Casino 347th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give LevelUp Casino 4.2 out of 5 on average over 326 rated reviews, against 3.44 across all brands. 81% of the ratings are four or five stars, and 10% are one or two. The review sites’ own scores average 4.43 out of 5 across 3 sites. By that score, LevelUp Casino ranks 350th of 4,286 rated casinos. Reviewers most often praise “Games” (234 reviews), “Customer support” (171 reviews) and “Bonuses” (144 reviews). The most common criticism concerns “Bonuses” (63 reviews), “Withdrawals” (51 reviews) and “Customer support” (36 reviews).

The countries players state most often are Australia (31%), Canada (17%) and Russia (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about LevelUp Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the smooth performance of the casino and the excellent service provided by VIP managers, particularly highlighting their attentiveness and professionalism. The variety of games and bonuses available also contributed to a positive gaming experience.

Players disliked the inconvenient withdrawal process, citing a lack of suitable payout methods and delays in receiving their funds. Additionally, there were complaints about the need for excessive personal information and issues with the referral bonus not being honored.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay34%22
  • Bonus winnings confiscated9.2%6
  • Deposit not credited7.7%5
  • Withdrawal refused7.7%5
  • Account closed6.2%4
  • Account blocked4.6%3
  • Bonus not credited4.6%3
  • Verification delay4.6%3
  • Other problems22%14
Share of the 65 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal43%30
  • Account14%10
  • Bonus14%10
  • KYC / verification8.7%6
  • Deposit7.2%5
  • Payments & refunds7.2%5
  • Technical2.9%2
  • Other1.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%62
  • Unresolved8.7%6
  • Open1.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

LevelUp Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

LevelUp Casino against the market
MeasureLevelUp CasinoAll brands
Complaints resolved91%59%
Average review rating4.23.44
Complaints per 100 reviews20.926.4
Share of “Withdrawal” complaints43%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars66%216
  • 4 stars15%49
  • 3 stars8.6%28
  • 2 stars3.7%12
  • 1 star6.4%21
Share of 326 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games71%234
  • Customer support52%171
  • Bonuses44%144
  • Withdrawals40%131
  • Website & app33%108
  • Deposits & payment methods18%61
Share of the 330 reviews that name at least one aspect.reviews

Criticised

  • Bonuses19%63
  • Withdrawals15%51
  • Customer support11%36
  • Games6.1%20
  • Website & app5.5%18
  • Deposits & payment methods4.2%14
Share of the 330 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia31%33
  • Canada17%18
  • Russia13%14
  • Germany11%12
  • Austria5.7%6
  • Finland3.8%4
  • Italy2.8%3
  • New Zealand2.8%3
  • Switzerland1.9%2
  • Ireland1.9%2
  • Other countries8.5%9
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20268–263.06
20259–15–
20241493%374.55
20231392%19–
20221191%503.73
20211385%1834.59
20201–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers122604.5 / 5
Casino Guru5036–
latestcasinobonuses.bet716–
Tribuna–155.0 / 5
Trustpilot–33.8 / 5

Block 13

Latest complaints and reviews

The newest records about LevelUp Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    1.0 of 5 stars

    Tribuna

  • Complaint

    Winnings voided

    Open

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Complaint

    Account closed

    Resolved

    Canada · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot, Tribuna.

Questions about LevelUp Casino

Who owns LevelUp Casino?

LevelUp Casino is operated by Novatrix SRL and runs under the LevelUP Affiliates affiliate programme.

Is LevelUp Casino licensed?

Yes. LevelUp Casino holds a licence from Costa Rica Gambling.

When was LevelUp Casino founded?

LevelUp Casino launched in 2020.

Which currencies does LevelUp Casino accept?

Currencies listed for LevelUp Casino: Euros, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Norwegian kroner, South African Rand, Bitcoin and 5 more. Its site is available in 4 languages: English, German, French, Norwegian.

What welcome bonuses does LevelUp Casino offer?

10 welcome offers are listed for LevelUp Casino. The first on the list is “125% up to C$400 and 100 extra spins”, with a 40× wagering requirement.

Which countries is LevelUp Casino available in?

LevelUp Casino is listed in 9 markets: Australia, Austria, Belgium, Canada, France, Germany, New Zealand, Norway and 1 more.

Which payment methods does LevelUp Casino accept in Germany?

The LevelUp Casino cashier for Germany lists 8 payment methods: Apple Pay, Bank Transfer, Credit Card, Cryptocurrencies, E-wallet, Lite Coin and 2 more. For crypto, it takes 5 coins: Bitcoin, Bitcoin Cash, Ethereum, Dogecoin and 1 more.

What are the deposit limits at LevelUp Casino in Germany?

Deposits in € run from 10 to 4,000 per transaction. The lowest minimum, 10 €, is via Bank Transfer.

What bonuses and promotions does LevelUp Casino run in Germany?

We read 8 live offers for Germany on the LevelUp Casino site itself.

Does LevelUp Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 3 tiers.

What does LevelUp Casino ask for at registration in Germany?

The LevelUp Casino registration form for Germany has 2 fields: e-mail, password.

What do players say about LevelUp Casino?

Players have filed 69 complaints and written 330 reviews about LevelUp Casino. Players rate LevelUp Casino 4.43 out of 5 on average across the 3 sites that publish one.

What do players complain about most at LevelUp Casino?

“Withdrawal delay” – 34% of the 65 complaints about LevelUp Casino with a labelled problem. Followed by “Bonus winnings confiscated” (9.2%) and “Deposit not credited” (7.7%).

Do players report withdrawal problems at LevelUp Casino?

Withdrawals are the topic of 30 complaints about LevelUp Casino: 43% of the 69 with a topic. The most common withdrawal problem is “Withdrawal delay” (73% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does LevelUp Casino resolve player complaints?

91% of the 68 complaints about LevelUp Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, LevelUp Casino is 347th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about LevelUp Casino?

Praised most: “Games”, “Customer support” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 81% of the rated reviews give four or five stars, and 10% give one or two.

How many complaints has LevelUp Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 8 complaints about LevelUp Casino. That is 27% fewer than in the 12 months before, when there were 11.

Where do LevelUp Casino’s players come from?

The countries named most often in complaints and reviews about LevelUp Casino are Australia (31%), Canada (17%) and Russia (13%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with LevelUp Casino, and ones players rate about the same.